​       If you've ever watched the rehearsal process of a play, then you know just how powerful clothes are. Even in the very early stages of a project, professional actors will come to practice in certain clothing pieces that make them feel more like their character.

Perhaps it's an old pair of shoes, a long and heavy skirt, or a bandana that helps them get just the right swagger, grace, or edge. A few weeks later, when they're closer to opening, they'll have an actual dress rehearsal with their real costumes.

​It's pretty amazing to see how the right clothes bring the performances up to a whole new level and transform the actor into the character! As business professionals, we can actually learn a lot from this.
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Like it or not, your clothes and presentation communicate volumes about you as a person. The question is not whether you care about fashion, it's more about what you're communicating intentionally or unconsciously through your fashion choices.

Just as the actor in the right costume moves and speaks differently, so does the everyday person.

Your clothes tell a story about you. If you want to show that your work is clean, sharp, and to the point, you need to dress in clean lines, sharp creases, and (yes) points on your shoes and tie.

Even the way you wear your glasses speaks volumes about you and your work!
 Clothes You Wear Actually Change the Way You Perform
If you've ever watched the rehearsal process of a play, then you know just how powerful clothes are. Even in the very early stages of a project, professional actors will come to practice in certain clothing pieces that make them feel more like their character.

Perhaps it's an old pair of shoes, a long and heavy skirt, or a bandana that helps them get just the right swagger, grace, or edge.

A few weeks later, when they're closer to opening, they'll have an actual dress rehearsal with their real costumes.

It's pretty amazing to see how the right clothes bring the performances up to a whole new level and transform the actor into the character! As business professionals, we can actually learn a lot from this.
​
Like it or not, your clothes and presentation communicate volumes about you as a person. The question is not whether you care about fashion, it's more about what you're communicating intentionally or unconsciously through your fashion choices.

Just as the actor in the right costume moves and speaks differently, so does the everyday person.

Your clothes tell a story about you. If you want to show that your work is clean, sharp, and to the point, you need to dress in clean lines, sharp creases, and (yes) points on your shoes and tie.

​Even the way you wear your glasses speaks volumes about you and your work!

Fashion design is the art of applying design, aesthetics, clothing construction and natural beauty to clothing and its accessories. It is influenced by culture and different trends, and has varied over time and place.

"A fashion designer creates clothing, including dresses, suits, pants, and skirts, and accessories like shoes and handbags, for consumers. He or she can specialize in clothing, accessory, or jewelry design, or may work in more than one of these areas.

About the fashion designers. They work in a variety of different ways in designing their pieces and accessories such as rings, bracelets and necklaces.

Because of the time required to bring a garment onto the market, designers must at times anticipate changes to consumer desires.

Fashion designers are responsible for creating looks for individual garments, involving shape, color, fabric, trimming, and more. 

Fashion designers play a major role in our world. Their talent and vision play a big role on how people present themselves. They influence society and the way they choose to express themselves. 

Designers conduct research on fashion trends and interpret them for their audience.

Their specific designs are used by manufacturers. This is the essence of a designer's role; however, there is variation within this that is determined by the buying and merchandising approach, and product quality;

for example, budget retailers will use inexpensive fabrics to interpret trends, but high-end retailers will ensure that the best available fabrics are used.

Some clothes are made specifically for an individual, as in the case of haute couture or bespoke tailoring. 

Other high-end fashion designers cater to specialty stores or high-end fashion department stores.

​Large designer brands which have a 'name' as their brand such as Abercrombie & Fitch, Justice, or Juicy are likely to be designed by a team of individual designers under the direction of a design director.

Designing a garment

Some fashion designers sketch their ideas on paper, while others drape fabric on a dress form, another term for mannequine.

When a designer is completely satisfied with the fit of the toile (or muslin), they will consult a professional pattern maker who then makes the finished, working version of the pattern out of card or via a computerized system. 

History: The Chéruit salon on Place Vendôme in Paris, 1910

Fashion design is generally considered to have started in the 19th century with Charles Frederick Worth who was the first designer to have his label sewn into the garments that he created.

Before the former draper set up his maison couture (fashion house) in Paris, clothing design and creation was handled by largely anonymous seamstresses, and high fashion descended from that worn at royal courts.

Worth's success was such that he was able to dictate to his customers what they should wear, instead of following their lead as earlier dressmakers had done.

The term couturier was in fact first created in order to describe him. While all articles of clothing from any time period are studied by academics as costume design, only clothing created after 1858 is considered as fashion design.

It was during this period that many design houses began to hire artists to sketch or paint designs for garments.

The images were shown to clients, which was much cheaper than producing an actual sample garment in the workroom. If the client liked their design, they ordered it and the resulting garment made money for the house.

Thus, the tradition of designers sketching out garment designs instead of presenting completed garments on models to customers began as an economy.

During the Make{able} workshop, Hirscher and Niinimaki found that personal involvement in the garment-making process created a meaningful “narrative” for the user, which established a person-product attachment and increased the sentimental value of the final product.

Otto von Busch also explores half-way garments and fashion co-design in his thesis, "Fashion-able, Hacktivism and engaged Fashion Design".

World fashion industry

Seven countries have established an international reputation in fashion: France, Italy, United Kingdom, United States, Japan, Germany and Belgium.

The "big four" fashion capitals of the fashion industry are Paris, Milan, New York City and London with Paris often being considered as the World's fashion capital.

Most fashion houses in the United States are based in New York City. On the US west coast, there is also a significant number of fashion houses in Los Angeles, where a substantial percentage of high fashion clothing manufactured in the United States is actually made. 

Beverly Hills, particularly on Rodeo Drive, is globally renowned for its fashion design and prestigious shopping. Burgeoning industries in Miami, Chicago, Dallas, and especially San Francisco have developed as well.

A semi-annual event held every February and September, New York Fashion Week, is the oldest of the four major fashion weeks held throughout the world. 

​Parsons The New School for Design, located in the Greenwich Village neighborhood of Lower Manhattan in New York City, is considered one of the top fashion schools in the world.

There are numerous fashion magazines published in the United States and distributed to a global readership.

Examples include Vogue, Harper’s Bazaar, and Cosmopolitan.

American fashion design is highly diverse, reflecting the enormous ethnic diversity of the population, but is largely dominated by a clean-cut, urban, hip aesthetic, and often favors a more casual style, reflecting the athletic, health-conscious lifestyles of the suburban and urban middle classes.

Red carpet fashion: Italian actors Gabriel Garko and Laura Torrisi wearing designer formal wear at Venice Film Festival, 

If you’re working on a fashion-related online store project, or thinking of putting one up on your own, looking through a showcase of websites may help you get some ideas and inspiration.

As a clothing  designer, appearance is importance . Everything you show to current and prospective customers has to demonstrate your sense of style. This is an aesthetically pleasing web design for high fashion  is mportant.

With that in mind, appearance is not the only factor you should take into consideration when designing your site.

To be a successful marketing tool, a clothing retailer’s website has to not only attract the eyes of visitors, but also create an easy process for browsing and buying merchandise.

This page will give you an idea of why and how you can combine attractiveness and functionality to create a successful website for your business, as well as a few other considerations to keep in mind.
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Keep reading if you want to learn more, or if you're searching for professional web design services.

What makes a fashion website great?

Web design is a lot more than just the fonts and colors you see on a web page—it also impacts the functionality of your website.

A dynamic website provides necessary information, enables communication, and builds trust for your brand. Web design for stores must do the same by ensuring a few key things.

Brand consistency. Visiting your website should feel like walking into a virtual store. It should include the same sense of style, colors, tone of voice, and general personality your store provides.

​Remember, your website is your online introduction, so it should give people a sense of what they would experience in person.

Searchability: Good design makes a website easy to navigate and easy to search.

Web design is a complex process.

Simple navigation is the key. Certain design elements make the site easier to navigate. Consider creating a few main categories with drop-down menus that have more specific results.

This gives your site a less cluttered appearance and reduce the time it takes users to find the pages they are looking for.

Search boxes are also a great tool. If a potential customer already knows that they want a specific style, a search bar will help them find it. 

If you are an established brand, you already have a logo and color scheme that people associate with your company and values. You probably also have a certain aesthetic or style within your designs. 

If you are still working on establishing your brand, your website can be a great place to start. Make your color and logo decisions before launching your site, and then use them as guidelines for the rest of the process.

You want to give your visitors a cohesive idea of what your brand stands for.

Professional web design starts with really understanding the client’s business and brand.  After all, a website represents a very significant voice for the brand.  And, that voice should be front and center in a great website. ​

Infographics are collections of visualized data that tell a story.

The idea behind an infographic is that statistics can be broken down into visual, manageable chunks.

Then, you can reorganize those chunks into sections that tell a compelling story.

Most infographics follow a simple template that helps them succeed:
​

• What's the topic?
• What makes the topic noteworthy?
• How have others used the topic?
• What success have they seen?
• How can the reader use the topic?

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By answering these five questions, you can create an infographic for any industry.

Infographics are ideal for earning links back to your site from credible sources. This boosts your site's overall SEO power since links are a major ranking factor in search engine results.

This content also works well on social media, where users can easily share it with their friends and followers. And once they do, you stand to earn even more links, and you gain a huge amount of brand awareness.

The only downside to infographics is that many companies are already creating them, which makes it difficult to stand out.

But you can stand out by creating a high-quality graphic that uses data, design, and storytelling to form a cohesive product.

Many of the infographics online don't follow these rules, and that's why they don't get great results.
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But if you can show your target audience that you're dedicated to quality, you'll earn some form of reward for your work. 

Downloadable content is one of the best forms of lead generation you can use to earn more from your website.
​
Like infographics, downloads follow a formula to provide the best value to your target audience.

• Identify a question your customers frequently ask
• Address the question from as many angles as possible
• Explain the reasoning behind your solutions
• Demonstrate how someone can use those solutions
• Address the outcome and how someone can improve it

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This process requires a lot more work than an infographic because you have to write extensively about a topic.

Downloads also require visual aids and links to other sources to validate their legitimacy. This takes people away from your download, but it also provides them with supplemental information that helps them get a good grasp on the subject.

You can create downloadable content by exporting information from programs like Microsoft Word or Publisher into PDFs.

That places everything in one simple package so you can post the PDF to your website and gate it.

"Gating" your PDF means placing it behind a few form fields that users need to fill out before getting your download.
The most common form fields used for gating are: Name and Email Address. 
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Once you have this information, you can add it to your email marketing platform. Then, you can include these users in your campaigns and send them more information based on the download they got from you.

That keeps them in your sales funnel, which lets you help them move towards eventually becoming a customer.

With blog posts, infographics, and downloads, you have a high-quality content strategy that'll help your business grow year after year.

Still, they can't succeed on their own. Your content needs another ingredient to thrive in the SEO world. ​

Without it, your content can't rank for search terms related for your business.

Fortunately, a lot of keyword optimization is common sense. When you write with the goal of helping a reader, you'll naturally use the keywords that describe the topic of the page.

Using keywords naturally is crucial, though. If you intentionally use keywords as many times as possible on a page, even where they don't make sense, you'll actually lose SEO power with that page.

At the same time, you don't want to get completely sidetracked by another idea and avoid using your keyword altogether. This can also provide a poor user experience if you go off on a tangent instead of sticking to the matter at hand.

You can prevent both of these scenarios by carefully editing your pages before you post them on your site.

We recommend editing once per piece of content. That's just enough time to find any serious flaws in a piece without overthinking the tiny details.

This way, you can keep the ball rolling, and keep producing more content.
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Look for grammar mix-ups, spelling errors, complicated sentences, jargon-heavy paragraphs, and keyword usage.
If anything feels off, change the content so that it's up to your business's quality standards.

This helps your pages rank in search results for the terms that matter to your business.

Keywords aren't only meant for body text, though. By using them on key areas of your pages, you can really help your pages climb in search engine results.

Title Tags

Title tags are the names of your site's pages. They're also the first part of your page that Google reads, meaning they're the first bit of context Google can understand.

This means title tags need keywords. Otherwise, Google won't know when or how to rank your page when someone searches for the corresponding keyword.

This is also helpful for drawing clicks to your site.

After all, if you have a title tag saying "Women's Running Shoes for Sale" and someone just searched "buy women's running shoes," then they know they should click to your site.

Title tags provide opportunities for more ideas than just keywords, though.

Numbers, lists, dates, prices, brand names, power words, and other strategies all contribute to getting more clicks from search engines.
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So instead of "Women's Running Shoes for Sale," you could try "33% Off Women's Running Shoes," "Women's Nike & Adidas from $20," and other ideas to get visitors to your site with as few words as possible.

But the title tag isn't the only opportunity you have to get clicks. Fortunately, you also have meta descriptions.
Meta descriptions

Meta descriptions are one- or two-sentence accounts of what someone can find on your page.

They don't play a direct role in SEO, but they can improve your click-through rate (CTR) by encouraging search engine users to click.

As a result, meta descriptions work as quick sales pitches for each page.

They can cover ideas like:

• What's on the page
• Why someone would read it
• The result someone can get from it

This isn't an exhaustive list, but it's a great jumping-off point if you're learning about SEO for the first time.

After you have your meta description up and running, you can tweak it occasionally to test what gives you the best CTR.
Maybe it works best for you to start a meta description with a question.

Maybe it's better to lead with your keyword.

Maybe you can get more clicks by using fewer words.

You can supply definite answers to those ideas by creating, tracking, and changing the meta descriptions on your pages.

With your title tags and meta descriptions in place, you're effectively using keywords to promote your pages.
But there's still another SEO strategy you can use to improve your site.

3. Multimedia

Multimedia is one of the most important parts of SEO.

It makes pages easier to read, engages readers more effectively than text, and keeps people on your site longer.
But there's a catch to multimedia — Google's algorithm can't actually "see" it.

To fix that, you should include alt descriptions for all of your multimedia. These are brief text descriptions of an image, video, or audio clip that Google uses to better understand the page.

Those alt descriptions let you use multimedia effectively for both users and search engines.

With that in mind, most multimedia breaks down into a few different categories.

We'll talk about each of those categories in detail. Images are the most common form of multimedia.

You can use them to break up text to keep people engaged and provide captivating visualizations for readers.

As the header image for this section shows, your images don't always have to pertain 100% to your topic. You can use images for humor just as well as you can use them to make points or add emphasis.

Regardless of how you choose to use images, you're helping your readers with them. 

The biggest advantage of images is that they break up walls of text so your site visitors can scan and read more easily.

In fact, this has become crucial since most Internet users don't read much anymore. Instead, they scan a page to find what they want.

If they can't find what they want, they leave.

This makes images all the more important.

By using them at key points on your pages — like the beginning or at major points in the middle — you make it easier for someone to find what they want at a glance.

At the very least, you can make a page more entertaining so visitors can enjoy themselves on your site.
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But images are just the beginning. They do a great job keeping your readers engaged — but other formats take engagement a step further. 

VideosToday, every Internet-savvy company wants to jump on video as a marketing medium.

Those are huge improvements over text-only content. They're even advancements past text-and-image content.
So why is video so effective?

The biggest advantage is that you can condense entire pages of text into a few minutes of engaging, visualized explanations. All you need is a decent camera, a willing speaker, and editing software.

A lot of companies who experiment with video marketing start by using the cameras on their phones.

This is a great way to get basic product demonstration videos, office walkthroughs, employee interviews, and other videos to use on your site.

It's always a plus to have at least one person at your company who's comfortable speaking to a camera, too. That adds a face to your business that makes it more relatable, and viewers can come to "know" who's speaking.

If you want to add production value to your final video, you can also use editing software.

Editing software can be pricey, but free options exist.

iMovie is probably the most robust free software, and Adobe Premiere is the gold standard of paid products. It's hard to justify spending on video marketing if you've never used it before. But like other marketing strategies, video is an investment.

The more time and money you invest into it, the better your results will be.

Better results mean lots of advantages for your company's website, including more traffic, more conversions, and better brand association. At the end of the day, you can recoup the investment of video marketing by converting viewers into customers.

You'll likely earn your cost of investment back within a year, although your timeframe may vary depending on your company, industry, and other marketing initiatives. 

With our team, you'll earn the results you need to grow.

Search trafficRanking is a valuable SEO metric, but measuring your site’s organic performance can’t stop there. The goal of showing up in search is to be chosen by searchers as the answer to their query. If you’re ranking but not getting any traffic, you have a problem.
But how do you even determine how much traffic your site is getting from search? One of the most precise ways to do this is with Google Analytics.

Are you ready to launch your company's SEO strategy?

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• Philadelphia
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Call Swift Digital Marketing Agency at (216) 339-6041!

While Google keeps us on our toes with all the algorithm updates they keep rollin' out, one thing has stayed pretty consistent for inbound marketers looking to optimize their websites for search: keyword research.
Well, the need to do keyword research has stayed the same. How you actually do it hasn't.

What Is Keyword Research?

Keyword research is the process of finding and analyzing search terms that people enter into search engines with the goal of using that data for a specific purpose, often for search engine optimization (SEO) or general marketing. Keyword research can uncover queries to target, the popularity of theses queries, their ranking difficulty, and more.

 Why Is Keyword Research Important? 

Keyword research provides valuable insight into the queries that your target audience is actually searching on Google. The insight that you can get into these actual search terms can help inform content strategy as well as your larger marketing strategy. However, keywords themselves may not be as important to SEO as you may think.

More and more, we hear how much SEO has evolved over just the last 10 years, and how unimportant keywords themselves have become to our ability to rank well for the searches people make every day.

And to some extent, this is true; using keywords that exactly match a person's search is no longer the most important ranking factor in the eyes of an SEO professional. Rather, it's the intent behind that keyword, and whether or not a piece of content solves for that intent (we'll talk more about intent in just a minute).

But that doesn't mean keyword research is an outdated process. Let me explain:

Keyword research tells you what topics people care about and, assuming you use the right SEO tool, how popular those topics actually are among your audience. The operative term here is topics -- by researching keywords that are getting a high volume of searches per month, you can identify and sort your content into topics that you want to create content on. Then, you can use these topics to dictate which keywords you look for and target.

For an inside look into how Ahrefs can aid you in your SEO keyword research, check out our case study and exclusive interview here.

By researching keywords for their popularity, search volume, and general intent, you can tackle the questions that the most people in your audience want answers to.

I'm going to lay out a keyword research process you can follow to help you come up with a list of terms you should be targeting. That way, you'll be able to establish and execute a strong keyword strategy that helps you get found for the search terms you actually care about.

Step 1: Make a list of important, relevant topics based on what you know about your business.To kick off this process, think about the topics you want to rank for in terms of generic buckets. You'll come up with about 5-10 topic buckets you think are important to your business, and then you'll use those topic buckets to help come up with some specific keywords later in the process.

If you're a regular blogger, these are probably the topics you blog about most frequently. Or perhaps they're the topics that come up the most in sales conversations. Put yourself in the shoes of your buyer personas -- what types of topics would your target audience search that you'd want your business to get found for? If you were a company like for example -- selling marketing software  you might have general topic buckets like:

• "inbound marketing" (21K)
• "blogging" (19K)
• "email marketing" (30K)
• "lead generation" (17K)
• "SEO" (214K)
• "social media marketing" (71K)
• "marketing analytics" (6.2K)
• "marketing automation" (8.5K)

See those numbers in parentheses to the right of each keyword? That's their monthly search volume. This data allows you to gauge how important these topics are to your audience, and how many different sub-topics you might need to create content on to be successful with that keyword. To learn more about these sub-topics, we move onto step 2 ...

Step 2: Fill in those topic buckets with keywords.Now that you have a few topic buckets you want to focus on, it's time to identify some keywords that fall into those buckets. These are keyword phrases you think are important to rank for in the SERPs (search engine results pages) because your target customer is probably conducting searches for those specific terms.

For instance, if I took that last topic bucket for an inbound marketing software company -- "marketing automation" -- I'd brainstorm some keyword phrases that I think people would type in related to that topic. Those might include:

• marketing automation tools
• how to use marketing automation software
• what is marketing automation?
• how to tell if I need marketing automation software
• lead nurturing
• email marketing automation
• top automation tools ​

And so on and so on. The point of this step isn't to come up with your final list of keyword phrases. You just want to end up with a brain dump of phrases you think potential customers might use to search for content related to that particular topic bucket. We'll narrow the lists down later in the process so you don't have something too unwieldy. 

Although more and more keywords are getting encrypted by Google every day, another smart way to come up with keyword ideas is to figure out which keywords your website is already getting found for. To do this, you'll need website analytics software like Google Analytics. Drill down into your website's traffic sources, and sift through your organic search traffic bucket to identify the keywords people are using to arrive at your site.

Repeat this exercise for as many topic buckets as you have. And remember, if you're having trouble coming up with relevant search terms, you can always head on over to your customer-facing colleagues -- those who are in Sales or Service -- and ask them what types of terms their prospects and customers use, or common questions they have. Those are often great starting points for keyword research.

Step 3: Understand How Intent Affects Keyword Research and Analyze Accordingly

Like I said in the previous section, user intent is now one of the most pivotal factors in your ability to rank well on search engines like Google. Today, it's more important that your web page addresses the problem a searcher intended to solve than simply carries the keyword the searcher used. So, how does this affect the keyword research you do?

It's easy to take keywords for face value, and unfortunately, keywords can have many different meanings beneath the surface. Because the intent behind a search is so important to your ranking potential, you need to be extra-careful how you interpret the keywords you target.

Let's say, for example, you're researching the keyword "how to start a blog" for an article you want to create. "Blog" can mean a blog post or the blog website itself, and what a searcher's intent is behind that keyword will influence the direction of your article. Does the searcher want to learn how to start an individual blog post? Or do they want to know how to actually launch a website domain for the purposes of blogging? If your content strategy is only targeting people interested in the latter, you'll need to make sure of the keyword's intent before committing to it.

To verify what a user's intent is in a keyword, it's a good idea to simply enter this keyword into a search engine yourself, and see what types of results come up. Make sure the type of content Google is closely related to what you'd intend to create for the keyword.

Step 4: Research related search terms.

This is a creative step you may have already thought of when doing keyword research. If not, it's a great way to fill out those lists.

If you're struggling to think of more keywords people might be searching about a specific topic, take a look at the related search terms that appear when you plug in a keyword into Google. When you type in your phrase and scroll to the bottom of Google's results, you'll notice some suggestions for searches related to your original input. These keywords can spark ideas for other keywords you may want to take into consideration.

Want a bonus? Type in some of those related search terms and look at their related search terms.

Step 5: Use keyword research tools to your advantage. Keyword research and SEO tools such as Ahrefs, SEMrush, and Ubersuggest can help you come up with more keyword ideas based on exact match keywords and phrase match keywords based on the ideas you've generated up to this point. This exercise might give you alternatives that you might not have considered.

How to Find and Choose Keywords for Your Website

Once you have an idea of the keywords that you want to rank for, now it's time to refine your list based on the best ones for your strategy. Here's how: 

Step 1. Understand the three main factors for choosing good keywords.Before choosing keywords and expecting your content to rank for them, you must curate keywords for three things: 

1. Relevance

Google ranks content for relevance. This is where the concept of search intent comes in. Your content will only rank for a keyword if it meets the searchers' needs. In addition, your content must be the best resource out there for the query. After all, why would Google rank your content higher if it provides less value than other content that exists on the web?

2. Authority

Google will provide more weight to sources it deems authoritative. That means you must do all you can to become an authoritative source by enriching your site with helpful, information content and promoting that content to earn social signals and backlinks. If you're not seen as authoritative in the space, or if a keyword's SERPs are loaded with heavy sources you can't compete with (like Forbes or The Mayo Clinic), you have a lower chance of ranking unless your content is exceptional. 

3. Volume

You may end up ranking on the first page for a specific keyword, but if no one ever searches for it, it will not result in traffic to your site. 

Volume is measured by MSV (monthly search volume), which means the number of times the keyword is searched per month across all audiences. 

Step 2: Check for a mix of head terms and long-tail keywords in each bucket.

​If you don't know the difference between head terms and long-tail keywords, let me explain. Head terms are keywords phrases that are generally shorter and more generic -- they're typically just one to three words in length, depending on who you talk to. Long-tail keywords, on the other hand, are longer keyword phrases usually containing three or more words.

It's important to check that you have a mix of head terms and long-tail terms because it'll give you a keyword strategy that's well balanced with long-term goals and short-term wins. That's because head terms are generally searched more frequently, making them often (not always, but often) much more competitive and harder to rank for than long-tail terms. Think about it: Without even looking up search volume or difficulty, which of the following terms do you think would be harder to rank for?

1. how to write a great blog post
2. blogging

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If you answered #2, you're absolutely right. But don't get discouraged. While head terms generally boast the most search volume (meaning greater potential to send you traffic), frankly, the traffic you'll get from the term "how to write a great blog post" is usually more desirable.

Why?

Because someone who is looking for something that specific is probably a much more qualified searcher for your product or service (presuming you're in the blogging space) than someone looking for something really generic. And because long-tail keywords tend to be more specific, it's usually easier to tell what people who search for those keywords are really looking for. Someone searching for the head term "blogging," on the other hand, could be searching it for a whole host of reasons unrelated to your business.

So check your keyword lists to make sure you have a healthy mix of head terms and long-tail keywords. You definitely want some quick wins that long-tail keywords will afford you, but you should also try to chip away at more difficult head terms over the long haul.

Step 3: See how competitors are ranking for these keywords.

Just because your competitor is doing something doesn’t mean you need to. The same goes for keywords. Just because a keyword is important to your competitor, doesn’t mean it's important to you. However, understanding what keywords your competitors are trying to rank for is a great way to help you give your list of keywords another evaluation.

If your competitor is ranking for certain keywords that are on your list, too, it definitely makes sense to work on improving your ranking for those. However, don’t ignore the ones your competitors don’t seem to care about. This could be a great opportunity for you to own market share on important terms, too.

Understanding the balance of terms that might be a little more difficult due to competition, versus those terms that are a little more realistic, will help you maintain a similar balance that the mix of long-tail and head terms allows. Remember, the goal is to end up with a list of keywords that provide some quick wins but also helps you make progress toward bigger, more challenging SEO goals.

How do you figure out what keywords your competitors are ranking for, you ask? Aside from manually searching for keywords in an incognito browser and seeing what positions your competitors are in, Ahrefs allows you to run a number of free reports that show you the top keywords for the domain you enter. This is a quick way to get a sense of the types of terms your competitors are ranking for.

Step 4: Use Google's Keyword Planner to cut down your keyword list.

Now that you've got the right mix of keywords, it's time to narrow down your lists with some more quantitative data. You have a lot of tools at your disposal to do this, but let me share my favorite methodology.

I like to use a mix of the Google's Keyword Planner (you'll need to set up an Ads account for this, but you can turn your example ad off before you pay any money), and Google Trends.

In Keyword Planner, you can get search volume and traffic estimates for keywords you're considering. Then, take the information you learn from Keyword Planner and use Google Trends to fill in some blanks.

Use the Keyword Planner to flag any terms on your list that have way too little (or way too much) search volume, and don't help you maintain a healthy mix like we talked about above. But before you delete anything, check out their trend history and projections in Google Trends. You can see whether, say, some low-volume terms might actually be something you should invest in now -- and reap the benefits for later.

Or perhaps you're just looking at a list of terms that is way too unwieldy, and you have to narrow it down somehow ... Google Trends can help you determine which terms are trending upward, and are thus worth more of your focus.

Best Keywords for SEOUnderstand that there's no "best" keywords, just those that are highly searched by your audience. With this in mind, it's up to you to craft a strategy that will help you rank pages and drive traffic. 

The best keywords for your SEO strategy will take into account relevance, authority, and volume. You want to find highly searched keywords that you can reasonably compete for based on: 

1. The level of competition you're up against. 
2. Your ability to produce content that exceeds in quality what's currently ranking.

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And ... You're done! Congratulations! You've now got a list of keywords that'll help you focus on the right topics for your business, and get you some short-term and long-term gains. 

Be sure to re-evaluate these keywords every few months -- once a quarter is a good benchmark, but some businesses like to do it even more often than that. As you gain even more authority in the SERPs, you'll find that you can add more and more keywords to your lists to tackle as you work on maintaining your current presence, and then growing in new areas on top of that.

Keyword Research Don't forget to share this post!

Let's get right down to it: The key to successful SEO is concentrating on long-tail keywords.

Although these keywords get less traffic than more generic terms, they're associated with more qualified traffic and users that are typically further down their path of intent.

The good news is that choosing the right long-tail keywords for your website pages is actually a fairly simple process -- one that's made all the more simple and quick when you use the right tools to perform your keyword research.

In this post, we'll cover the nine best tools out there for performing keyword research for your website content. Before we get started though, let's briefly go over two important things to consider as you do your research: relevance and (if applicable) location.

Keyword Relevance

Relevance is the most important factor to consider when choosing the right keywords for SEO. Why? Because the more specific you are, the better.

For instance, if you own a company that installs swimming pools, it's likely that you'd attract more qualified prospects by targeting a keyword such as "fiberglass in-ground pool installation," rather than "swimming pools." That's because there's a good chance that someone searching for "fiberglass in-ground pool installation" is looking for information on installation or someone to perform the installation ... and that could be you!

Sure, optimizing for "swimming pools" has its place. But there's no doubt that this keyword will attract a much more generic audience that may not be looking for what you have to offer. Go for the relevant, long-tail keywords instead.

Location-Based Keywords

Another major factor to consider when optimizing for the right keywords is location-based searches. When looking for contractors and services in their specific area, search engine users will usually include their location in the search. So, "fiberglass in-ground pool installation" becomes "fiberglass in-ground pool installation in Cleveland, OH."

If you operate in one geo-location, you may want to consider adding location-based keywords to all of your pages, since traffic from other locations isn't going to be very much help to you. If your business operates in several geo-locations, it is also a wise choice to create a separate web page dedicated to each location so you can make sure your brand is present when people are searching for individual locations.

Now, how do you choose the right keywords for your business? We certainly don't recommend guessing, for obvious reasons. Instead, there are many ways to research and find long-tail keywords that are right for your business.
Here are nine awesome free and paid keyword research tools you can use to quickly and easily identify strong long-tail keywords for your SEO campaign.

Free Keyword Research Tools

1. Google Keyword Planner
2. Google Trends

Free Keyword Research Tools

1. Google Keyword Planner

Google has a few tools that make it easy to conduct keyword research, and their free AdWords tool called Keyword Planner is a great place to start -- especially if you use AdWords for some of your campaigns. (Note: You'll need to set up an AdWords account to use Keyword Planner, but that doesn't mean you have to create an ad.)

When you input one keyword, multiple keywords, or even your website address into Keyword Planner, Google will spit out a list of related keywords along with simple metrics to gauge how fierce the competition is around each one and how many searches it gets on both a global and local search level.

It'll also show you historical statistics and information on how a list of keywords might perform -- and it'll create a new keyword list by multiplying several lists of keywords together. Since it's a free AdWords tool, it can also help you choose competitive bids and budgets to use with your AdWords campaigns.

Unfortunately, when Google transitioned from Keyword Tool to Keyword Planner, they stripped out a lot of the more interesting functionality -- but you can make up for it somewhat if you take the information you learn from Keyword Planner and use Google Trends to fill in some blanks.

Which brings me to the next tool ...

2. Google Trends
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Google Trends is another free tool from Google. It lets you enter multiple keywords and filter by location, search history, and category. Once you enter that information in, it'll give you results that show how much web interest there is around a particular keyword, what caused the interest (e.g., press coverage), and where the traffic is coming from -- along with similar keywords.

The best part about Google Trends is that it doesn't just give you static keyword volume numbers like most keyword research tools. Instead, it generates colorful, interactive graphs that you can play with, download, and even embed on your website. It'll also give you more dynamic insight into a keyword with information like relative popularity of a search term over time.

Interestingly, its data doesn't include in repeated queries from a single user over a short period of time, which makes results cleaner. It also groups together searches that it infers to mean the same thing, like misspellings.

One way to use Google Trends? If you're trying to decide between two keyword variations for your latest blog post title. Simply perform a quick comparison search in Google Trends to see which one is getting searched more often.


Are you ready to launch your company's SEO strategy?

Call  (216) 339-6041 or contact us online today!
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The benefits of PPC advertising includes its ability to drive traffic, increase conversions, and grow your business.

What is PPC advertising?

PPC advertising is an online advertising model that allows you to place ads on search engine results pages (SERPs), social media sites, and other websites. With PPC, advertisers bid on keywords and pay only when a user clicks their ad. When users click your PPC ad, it brings them to a landing page on your website.

If you’ve ever looked something up on Google, you’ve almost certainly seen PPC in action. PPC search ads show up above and beside the regular listings, and they’re marked with a small icon that says “ad.” Here’s what they look like:

7 benefits of PPC advertisingHere are some of the key advantages of PPC advertising, and all of them are great for your business. 

1. You set the maximum budget for your ads
2. You only pay when someone clicks your ad
3. You can compete even if your search engine rankings aren’t high
4. You can easily test different ads
5. You can gain more brand recognition
6. You can launch a PPC advertising campaign in no time
7. You can reach your ideal customers

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1. You set the maximum budget for your ads

With other types of advertisements, you are locked into a specific rate.

PPC enables you to work within your budget. That means whether you’re a multi-national conglomerate or a mom-and-pop in a small town, you can constantly change your ad budget within your limits.

2. You only pay when someone clicks your ad

With many types of advertising, you pay the same amount for your ad spot, no matter how many people see it or contact you because of it.

One of the major PPC benefits is that you pay per click. This means you only pay when someone interacts with your ad, providing a chance for conversion.

You won’t go over your budget, though, since you can set your maximum spend ahead of time.

3. You can compete even if your search engine rankings aren’t high

If your site doesn’t rank well in search engines, you can still promote your company through PPC.

With PPC, you can gain an edge on your competition even if you just launched your website. This is one of the most important PPC benefits for startups, as it lets them compete for new customers with companies that have been around for decades.
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4. You can easily test different adsEvery PPC provider tracks stats on your ads so you can refine your marketing strategies and see the benefits of PPC advertising in action.

All of them track the same basic stats, like clicks and how much you’re charged, and provider-specific information. Whether you’re on Google, Bing, or Facebook, you can always refine your PPC approach.

These stats also show you if you’re getting worthwhile returns from your investment. If you’re not, you can easily change something in a matter of minutes.

5. You can gain more brand recognitionAs your PPC ads show up more frequently, more people will see (and later recognize) your brand. That’s great for building your company’s reputation online, even if people don’t click on your ads at first.

6. You can launch a PPC advertising campaign in no timeDo you want to deploy PPC advertising before lunch? You can do it! 

You can set up PPC in a hurry when you have all of your other details laid out (like the ad text and landing page). You don’t need to sign a contract or lock into a five-year deal — you just set it up and go.

You’ll start seeing the benefits of PPC advertising soon after launching your campaign!

7. You can reach your ideal customersAnother one of the top PPC advertising benefits is that you can target your ads directly to the people most likely to become customers.

By conducting keyword research, you can determine which keywords potential customers are searching when looking for information about your industry, products, or services. Then, you can bid on these keywords and get your ad in front of those users.

You can also target your ads to users based on characteristics such as their demographics, interests, past online activity, and more. By using a tactic called remarketing, you can even serve ads to people who recently visited your website but didn't made a purchase.

Experience the advantages of PPC advertising with Swift Digital Marketing Agency

Contact us online or at 216-339-6041 to start creating a PPC plan that’s tailored to your business's needs!

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What is the difference between Facebook ads and Google Ads, though?

Keep reading to learn all about Google Ads vs. Facebook ads, plus discover which platform is best for your business and various ad campaigns.

Google Ads vs. Facebook ads: What is the difference?

In digital advertising, Google Ads and Facebook ads are the top two ad platforms.

While Google ads appear in Google search results and across websites in Google’s ad network, Facebook ads display across Facebook, Instagram, and other sites in the social media platform’s network. Both platforms offer demographic and behavior targeting, though Google Ads also includes keyword targeting.

What is Google Ads?

Google is the world’s largest and most popular PPC advertising platform. Paid ads, known as pay-per-click (PPC) ads, appear at the top of Google search results. 

Where do Google ads appear?

Ads created with Google Ads can get delivered through several networks, including:

• Google Search Network
• Google Display Network
• Google Play
• Google Maps
• YouTube​

When you run a Google advertising campaign, you can target audience or content features like:

• Audience demographics
• Audience location
• Content topics
• Ad placements
• And more​

Keyword targeting is one of the most popular strategies for Google Ads, especially when using the Google Search Network. If you want your ad to appear in relevant search results, you must choose the right keywords. Your keywords will determine where your ads appear in search results.

To find relevant keywords, you’ll conduct keyword research. Keyword research will help you find relevant keywords for your campaign. You’ll want to stick to long-tail keywords, which contain three or more words, because they’ll drive the best leads for your campaign.

Advertisers will bid on keywords to get their ad to appear in relevant search results. The bid you set is your maximum bid, which is the amount you’re willing to pay each time someone clicks. It’s also known as your cost-per-click (CPC).

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What kinds of ads can you create with Google Ads?With Google Ads, you can make a range of advertisements, including:

• Text
• Responsive
• Image
• Video
• App
• Call-only
• Shopping

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The ad format you choose will depend on your audience, goals, and offer.

What are Google Ads good for?

If you’re looking to reach leads that convert, Google ads are the best option. These leads know exactly what they want and just need to find the right business to get what they need.

A Google ad can help them choose your business.

They’ll click on your ad and see what you have to offer. If you’re a good fit for their needs, you can earn more conversions for your business. With remarketing on Google Ads, you can even bring back users that previously had an interest in your product or service, but weren’t quite ready to convert.


What are Facebook ads?

Facebook ads are paid social ads that appear in users’ newsfeeds. They’re tagged with the word “sponsored” to indicate paid content. These ads help companies expose their business to interested leads.

Where do Facebook ads appear?

Facebook ads can appear on several platforms, including:

• Instagram
• Facebook
• Messenger
• Audience Network

On Facebook, your ads can earn placements in the following locations:

• News feed
• Marketplace
• Suggested video
• Right column
• Stories
• Instant Articles​

How can you target people on Facebook ads?With Facebook ads, you can target people based on:

• Location
• Interests
• Behavior
• Demographics
• Connections​

These ads operate based on people’s interests and behaviors. Your ads appear in front of people that are interested in your business, products, or services. You’ll help your business connect with the right leads.

What kinds of ads can you make with Facebook ads?Facebook gives you the option to run numerous ad formats, including:

• Image
• Video
• Slideshow
• Carousel
• Collection
• Instant Experience

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What are Facebook ads good for?Facebook ads are best if you’re looking to gain brand exposure and new leads.
These ads don’t always entice people to convert, but they do get them to follow your page or check out your website. It’s a great way for you to earn more leads for your business because these ads get people comfortable with your business.

A few additional ways (or objectives) you can use Facebook ads include:

• Generating traffic to your website, Facebook page, or app
• Raising engagement on a Facebook post
• Attracting views to a video
• Earning messages from prospective customers
• And more​

How much does it cost to advertise with Facebook ads?Generally, Facebook ads are cheaper to run than Google ads. Facebook ads have a CPC that ranges from a few cents to a few dollars. It all depends upon your industry. Some industries are a little more expensive than others.

Facebook ads vs. Google Ads: How each platform benefits your businessIn the Facebook ads vs. Google Ads, you have to look at the advantages of each platform. While each comes with different options (and costs), they both offer benefits that can help you build brand awareness, generate sales, and more.

Take a look at their perks, and learn more about the difference between Facebook ads and Google Ads:

The Advantages of Google Ads

Here are a few benefits you’ll experience from using the Google Ads platform.

1. Reach more leads for your business: Since Google is a leading advertiser which fields billions of search queries per day, this creates an opportunity for you to reach dozens of leads for your business.
2. Use different types of advertising: Google offers both search network and display network advertising. This means you can either create ads that appear in the search results or have ads that display on other websites. You have multiple options to try to reach new leads.
3. Bid on millions of keywords: With Google, you’re able to bid on dozens of keywords to get your ads to rank for them. It allows you to gain more exposure and reach new people. Even better, you can access other targeting options that go beyond words or phrases.
4. Earn positions based on relevancy: Money won’t buy you a top advertising spot, but relevancy will. This means that, regardless of your budget size, your ad has an opportunity to compete with top brands for relevant queries.​

The advantages of Facebook adsFacebook has billions of active monthly users that engage on their platform.

Here are a few benefits you’ll receive by using Facebook ads.

1. Access to quality data: People share an abundance of information about themselves on Facebook. They share life events, interests, hobbies, beliefs, and more. When you advertise on Facebook, you can target people based on this information to help your business reach more relevant leads.
2. Create lookalike audiences: If you already have a database of information about people most likely to be interested in your business, you can upload that information to Facebook. You can target quality Facebook users based on the data once it’s uploaded into your advertising campaign.
3. Use Facebook’s visual elements: All Facebook ads are visual, which makes your ads more interesting and engaging for your audience. Video, image, and carousel ads can all help you capture the attention of your target shopper and get them excited about your product or service.

Which is better for your business: Facebook ads or Google Ads?

In the Google Ads vs. Facebook ads debate, there isn’t a clear winner.

That’s because both platforms offer value. Whether your business operates in the business-to-business (B2B) or business-to-consumer (B2C) sector, you can use Google and Facebook to grow brand awareness, increase online sales, and even generate phone calls, store visits, and more.

The best platform for your business will depend on what you want for your advertising campaign.


          Brand Awareness

            ✔


          Lead Generation

           ✔

 
          Website Traffic

       
           ✔

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          Online Sales

           ✔
 

          Online Engagement

            ✔​


           App Installs


           ✔


Keep in mind, the above dat is only a guideline.

Your business may find that Facebook ads, for example, work well for generating online sales. Or, that Google Ads performs better when it comes to earning more downloads for your mobile app. Every company and their advertising experience, so you may have to engage in some trial-and-error.

Either way, both these advertising options have their perks.

In fact, no rule says you have to choose either Google Ads or Facebook ads. These two advertising programs work well together. As long as you have the budget to run both campaigns, they can work together very effectively.

Three tips for using Google Ads and Facebook ads 

1. Launch your Facebook ad campaigns with Google Ads’ data

Whether you have past or zero experience with Facebook ads, you want to use this tip for a combined Google and Facebook strategy. That’s because user data can help your business a better and stronger campaign that drives better results.

Via Google Ads, you can access a ton of helpful data points, including:

• Gender
• Household income
• Parental status
• Locations​

This data can help your team refine the targeting of your existing Facebook ads. Or, you can use the information to launch a brand-new and targeted campaign. Either way, Google Ads can help you make data-driven decisions about your Facebook ad targeting.

2. Leverage your Facebook Lookalike Audiences for Google Ads

While Google Ads offers a feature similar to Lookalike Audiences in Facebook ads, you can still use this Facebook-specific tool in your Google ad campaigns. For reference, Lookalike Audiences help you build an audience similar to an existing one.

That means you can find people most likely to have an interest in your products or services.

Since Google Ads includes a range of targeting options, you can update or tweak them according to your Lookalike Audiences data. Even better, you can apply this data to Facebook ad campaigns. For your business, that means stronger ads across each of these advertising platforms.

3. Target every stage of the buying funnelRemember how Facebook ads work well for brand awareness, while Google Ads excel when it comes to securing leads? You can leverage these differences with a coordinated Google Ads and Facebook ads approach.

While your Facebook ads focus on top-of-the-funnel users, your Google Ads can target middle- and bottom-of-the-funnel users. This kind of approach can prevent blind spots or openings for your competitors to target (and steal) sales from your business.

Plus, it can keep your company top-of-mind as users browse the Internet.

Our full-service digital marketing company that specializes in paid advertising campaigns. Our team of over 200 experts will bring their knowledge and expertise to your campaign. We’ll help you create a customized campaign that is unique to your business.

If you’re looking for a company that drives results, look no further than Swift.  You can count on us to create a campaign that helps your business grow.

Call us today at (216) 339-6041!

When you have a business online, it’s safe to say that a lot is riding on your ecommerce store. 

Here is a list of ecommerce SEO best practices to help you best optimize your online website to rank highly in search engines. Follow our guidelines to ensure that your ecommerce website has a shot at doing its best in organic search.

If you want to speak to a strategist about implementing these SEO best practices for your ecommerce site, feel free to give our ecommerce company a call at 216-339-6041.

See how we can help you grow your business.

What is ecommerce SEO?

If you’re not familiar with search engine optimization, or SEO, you should be! Ecommerce SEO refers to the process of optimizing a website according to the guidelines of major search engines (like Google, Bing, and Yahoo) so that it appears more frequently, and ranks higher, in search results.

Although that sounds difficult, SEO really isn’t all that challenging as long as you know what you’re doing. In fact, many webmasters and store owners have been utilizing SEO best practices for ecommerce for years without even realizing it. But competition online is fierce, and the number of ecommerce stores online grows every day. So it’s now more important than ever to get your site up to par.

SEO involves a number of tactics to improve your search engine performance, including creating keyword-rich content, designing a user-friendly website, and optimizing site elements like page titles and URLs. You may already be doing some of these things naturally, but others may be things you never even thought of.

About our list of ecommerce SEO best practices

We recommend the following best practices for ecommerce SEO so that business owners can increase their rankings and conversions, and to also help them avoid being penalized in search. By following this guide, you’ll learn about our best SEO practices for ecommerce sites, and how to implement them on your website.

8 Best Practices For Ecommerce SEO1

Use important keywords. To make your product information friendly to both shoppers and search engines, make sure your sizes, measurements, colors, prices, and other details are easy to find, read, and understand. If you have website visitors from multiple regions, think about whether or not you should include measurements in standard, metric, or both. Check product images or photography against physical items to ensure they’re accurate to color and size.

Some retailers keep their product prices from displaying until a user adds it to their cart. This can be due to a special sale, or because the retail is attempting to get around a manufacturer’s minimum advertised pricing policy. Although hiding prices may not have a direct impact on SEO, if a shopper does not see the pricing information on a product page, they are likely to leave right away. This can result in a higher bounce rate, which we’ll talk about in the next section.

Finally, try to keep your product information as up to date as possible. If a manufacturer makes new information available to you, you should do your best to include it! It’s not only valuable for shoppers, but it can help get more keywords on your page and improve your rankings.

2. Design with shoppers in mind

Your website and product page design should add, not detract, from the shopping experience. Even if you sell the coolest, most desirable products in your industry at the best prices available, a shopper will probably get frustrated and leave your website if they find it hard to navigate or impossible to search.

Design is an important part of SEO, too. If a search engine detects that your website has a very high bounce rate – that is, visitors leaving very quickly after they first access a page – you may see your rankings start to slip. A well-designed website can help cut back on bounce rates, and can at least encourage visitors to browse a few more pages, even if they don’t find what they want right away.

Your ecommerce website should be easy to navigate, with sensible menus or navigation options that clearly tell visitors what they will see when they click a link. You should also use images sparingly, since a long load time could lead to more impatient shoppers hitting the back button. And load time is – you guessed it – a ranking factor as well. So it’s in your best interest to keep your pages loading as fast as possible.

If you’re designing a new website and you’re not sure where to start, browse a few of your favorite (or least favorite!) websites and take notes. What do you like about their design and navigation? What don’t you like? From this, you can probably get a good idea of what your shoppers might prefer to see on your store.

3. Avoid cluttered, complicated URLs

The address by which a website visitor accesses a page on your ecommerce store is called a URL. URLs can contain a fairly big amount of information in a small space. They can contain categories names, product names, file types, or even actions (like “_blank” to open a new link in a new window).

SEO standards suggest that URLs should be as clear as possible, and that they should contain keywords relevant to what appears on the resulting page.
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Avoid URLs like this:

http://www.websiteurl.com/cat?=328/product?=237828/main.htmlA search engine isn’t going to be able to pick up any kind of information from that URL! Instead, lean toward URLs like this:
http://www.websiteurl.com/lawnmowers/green-gas-powered-lawnmower.html

Not only can a search engine glean several pieces of information from that URL – you sell lawnmowers, you offer a green gas-powered variety, etc. – but a person can also tell at a glance what that URL leads to. If they send the link to someone else, the recipient is probably going to say “oh, a lawnmower!” and click to see the product. The first example URL, well… that could lead to just about anything, couldn’t it?

4. Use alt text in imagesI

f you’ve ever added an image to a website, whether through a CMS or by hand in HTML, you probably know about alt text. Alt text is a line of “alternate” text that is used in a variety of ways. It can be displayed in lieu of an image (if the link is broken, for example), or in some browsers, might be displayed when the user’s cursor hovers over the image.

Alt text is another way to get your important keywords on your site. When a search engine crawls a website, it has no way of knowing what your images are, or why they are on a specific page. However, the alt text can tell search engines that your image is of a lawnmower. This helps give further context to the page, as well – that is, a page with the image of a lawnmower on it probably contains some content about lawnmowers.

Avoid instances where alt text may not be displayed, such as displaying a product image in Flash. Even if you already have important keywords on your product or category page, alt text helps give search engines context to the images on the page, and can help get them included in image searches for those keywords.


Alt text is also very important for users who are legally blind or have a hard time seeing webpages. Section 508 of the United States Rehabilitation Act requires websites to be equally accessible to those with disabilities. If you have a very image-heavy site and don’t use alt text, a visually impaired person’s browser won’t be able “read” anything for them. In the past, some websites have found themselves in hot water for not abiding by this best practice. So ensure that all images on your site – even the smallest buttons or thumbnails – have alt text assigned to them.


5. Allow customer reviews

Reviews can help boost conversions on your product pages. It’s actually proven: somewhere around 90% of consumers say they are more likely to buy products that have reviews, even if they’re not completely positive. So it’s in your best interest to let customers speak their mind after they buy something!

Surprisingly, allowing reviews may also help with SEO, which makes review management a common ecommerce SEO tip. Customers are very likely to naturally use important keywords in their reviews. Although duplicating the same keywords that already appear on your page isn’t likely to have any impact, they might use synonyms or long-tail keywords that can help with your ranking (or at least send the right kind of signal to search engines).

6. Avoid duplicate content

If you are a retailer instead of a manufacturer, and you sell products produced by other companies online, you probably received product descriptions directly from the manufacturer. While it’s a best practice to include as much information about your products as possible, you should do what you can to avoid duplicating any product descriptions or product copy that has been provided to you.

Duplicate content that is spread out between a few pages probably will not hurt anyone. However, due to changes in search engine algorithms, more and more websites are being penalized for duplicating their product copy. To avoid hurting your rankings, your goal should be to create new, unique descriptions for each item you carry. Although this can be difficult and time-consuming – especially if you carry a lot of items – it can help set you apart from the competition.


Readers like clear, interesting, and easy-to-understand product descriptions. But humor helps, too, and anything else that you can do to put a new “spin” on your subject will probably be appreciated. Aim for 3-5 concise sentences describing your product, being sure to use the appropriate keywords or phrases that you think the item in question should rank for.


7. Create unique content

If your ecommerce website doesn’t have a lot of original content, or doesn’t have many products to speak of, you may find it very difficult to rank for your selected keywords or phrases. One way to combat this – and to give your shoppers a reason to buy from you – is to create some unique, interesting content.

Many retailers have a company blog where they talk about news, trends, or new developments in their industry. This is a great way to add more content to your website and give search engines something new to look through for ranking criteria. If you repeatedly blog about one subject, a search engine is pretty likely to consider you a leader in knowledge about that subject. And your readers will love it, too, as long as the posts are detailed and accurate.

There are a ton of content marketing strategies out there that can be used to help boost your rankings and improve your SEO. From guides to whitepapers to long-form blog posts or articles, there are many ways that you can draw in readers and optimize your website with “meaty” content that search engines will love.

8. Write for humans – not for search engines

Although we’ve stressed optimizing your ecommerce store for search engines, everything you do to your online store should ultimately be for the benefit of your shoppers. Your customers are not robots, after all! A paragraph of keyword-stuffed, nonsensical content might help your ranking a little, but it certainly won’t help your conversion rate.

Need help using these ecommerce SEO tips?

Whether you’re building a new online store or need to improve your current one, we’re here to help you with all your ecommerce SEO needs and use these ecommerce SEO tips to grow your business.

Contact us today for a free proposal to call us at 216-339-6041 to learn more about our ecommerce SEO services.

Inbound marketing is a methodology that attracts (versus interrupts like outbound marketing) users with experiences personalized to their wants, challenges, and interests. Strategies like email marketing, search engine optimization (SEO), and content marketing all work as inbound marketing strategies. 

Table of Contents

1. Definition
2. Examples
3. Inbound marketing vs. outbound marketing
4. History
5. Inbound marketing benefits
6. How inbound marketing works
7. Inbound marketing uses
8. Inbound marketing strategies
9. Getting started with inbound marketing
10. Inbound marketing infographic​ ​

What is inbound marketing, though?

How did it start? Why does it work? How can businesses use it?

These are all excellent questions, and this inbound marketing guide answers them all. Keep reading to learn all about inbound marketing and get actionable advice for launching your inbound marketing strategy.

If you need professional help with inbound marketing, contact us online or call us at 216-339-6041. You can also browse our inbound marketing services to see how our team can build a successful plan for your business.


The definition of inbound marketing

Inbound marketing refers to any marketing activities that bring people in, as opposed to marketers having to reach out to them. It can also be summed up as any kind of activity that earns attention, as opposed to an activity that pays for it.

Inbound marketing is usually something that was desired by the person consuming it, as opposed to something that was offered or exposed to someone without their permissions or desire for it. This is why you may also sometimes hear inbound marketing called “permission marketing” (a term coined by author Seth Godin).

Examples of inbound marketing

A few examples of inbound marketing are blog posts, podcasts, emails, social media posts, and videos. In contrast, a few examples of marketing that would not be considered inbound—also known as outbound marketing—are commercials, direct mail, and calls.

Do you see the difference?

Inbound marketing vs. outbound marketing. Inbound marketing methods are sought out and consumed by those who have a desire for them, or who are looking for them in their time of need. On the other hand, outbound marketing methods tend to be intrusive, unwanted, or even spammy.

As time goes on, consumers are learning to tune out outbound marketing methods, or are even finding ways to avoid them. For example, when a television commercial comes on, a consumer may simply change the channel. A spam email may automatically be filtered to the “spam” folder, or deleted without being read. Those who rely solely on these methods are finding that they are not as effective as they once were…nor do they provide the desired return on investment.

Inbound marketing, on the other hand, gives marketers benefits, builds more trust than commercial.

As mentioned, inbound marketing brings people in, as opposed to requiring marketers to reach out. This is the crucial difference between the two.

How did inbound marketing start?

Along with asking “What is inbound marketing?” you may be wondering how this new form of marketing came to be. Truthfully, inbound marketing has been around for many years, and many companies have been using it—but the term “inbound marketing” was not coined until 2005.

Brian Halligan, CEO and co-founder of HubSpot, a marketing software company, came up with the term to describe this type of marketing. In 2009, Halligan and fellow HubSpot co-founder Dharmesh Shah, released a book on the topic titled Inbound Marketing: Get Found Using Google, Social Media, and Blogs.

In addition to creating the term and methodology, HubSpot also developed a flywheel to demonstrate the inbound marketing process. This flywheel grew to encompass not only marketing but also sales and customer service.
The flywheel features three components:

• Attract: The “attract” element focuses on reaching and bringing your audience to you, like with helpful blog posts, funny social media content, or optimized content for search. Attraction strategies center on generating audience-focused resources that your audience can find easily.

• Engage: The “engage” component revolves around communication. How you engage with clients and leads, whether on social media, over the phone, or via email, influences their decision when it comes to choosing your business, products, and services.

• Delight: The “delight” element centers on customer retention. You want to keep your clients happy and satisfied, as well as motivated to recommend your business to others. This stage combines both attract and engage, as you continue to provide resources and communicate.​

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• Attract
• Content marketing
• Search engine optimization
• Social media marketing and advertising
• Pay-per-click advertising
• Video marketing

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• Engage
• Social media marketing
• Email marketing
• Content marketing
• Chatbots
• Delight

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• Content marketing
• Social media marketing
• Chatbots
• Email marketing

​

Why is inbound marketing important?Inbound marketing matters to businesses for a few reasons, and the Internet is the biggest one.

We Form Long Term Partnerships

Thanks to the World Wide Web, people across the world can research companies, products, and services in an instant. They can compare your business with competitors in minutes. Not to mention, who they find depends on search algorithms, social media, paid ads, and more.

If your company doesn’t use inbound marketing, you won’t have the chance to reach your audience.
Inbound marketing helps you attract users, as well as earn visibility on the Internet.

That makes inbound marketing an immensely powerful marketing approach. Companies can’t afford to ignore inbound marketing, even if they provide the best product or service because people won’t know that they do because consumers can’t find them online.

Use inbound marketing and you can start growing your business.

How Does Inbound Marketing Work?

Inbound marketing does not consist of one single marketing method that draws potential customers to your website. In fact, it consists of multiple marketing methods, all of which are considered inbound.

Each of these methods works a little differently. Some of them may rely on producing content that, like our example above, exists for a consumer’s time of need. Others involve creating a presence on channels like Facebook, Twitter, and Instagram. And others focus on the optimization of your website to make your content and business easier to find, increasing it in popularity. 

Let’s explore the methods that make up inbound marketing in a little more detail.

How you can use inbound marketingYour business can use inbound marketing to accomplish a range of goals, including:

• Building brand awareness for your brand, products, or services
• Creating an online following across multiple channels, like social media and email
• Increasing website traffic and website conversions, like with SEO
• Improving lead quality and lead management
• Delivering personalized customer service and support
• Establishing a presence across multiple touchpoints, like search, email, and social
• Expanding understanding of target audience goals, challenges, and wants
• And more

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Essentially, you can use inbound marketing to grow your business. In addition to attracting new customers, you can also take advantage of inbound marketing to retain current ones.

Inbound marketing strategies 

You have choices when it comes to inbound marketing strategies. Companies can personalize their tactics to their audience, which makes inbound marketing highly customizable.

Five of the most popular strategies include:

1. Content marketing

If you are creating articles, how-to pages, whitepapers, or other content, this is also a form of inbound marketing. Not only do these content pieces make it more likely that someone will find your company when they are searching for you, they also help those who have already located your site feel an affinity toward it. If you regularly product helpful content, you may be seen as a better, more valuable business than one that does not.

There are many types of content that you can produce, from whitepapers to videos to long-form guides. Not every type of content will work for every business. Experiment with your offerings to see what works best for your leads—you might be surprised!

2. Social media

Social media is also another component of inbound marketing. While it can be used to reach new customers or potential leads, it can also be used to grow relationships with existing ones by offering helpful content or great service at the right times.

3. Blogging

Blogging for your business is a fantastic way to increase awareness, produce great content for your site, and attract links that have the potential to help your site rank better in search engines. Blogging is also a crucial part of many inbound marketing strategies, since it focuses on the creation of content that people will want to consume.

4. Email marketing

Email marketing may not seem like a form of inbound marketing, but because you must get permission before emailing anyone—you do ask for permission, right?—it appears solidly on the inbound list. Like social media, email is typically used to grow existing relationships by offering something desirable at the right time.

You can use email marketing as an inbound marketing method by offering more than sales or deals in your emails. Why not send out how-tos, content, links to your blog posts, or highlights from social media? Or even highlight a fan or customer of the week?

5. Search engine optimization (SEO)

Yes, SEO — or search engine optimization — is a crucial part of inbound marketing. After all, where would these other marketing methods get you if they weren’t properly optimized, or your site wasn’t up to today’s SEO standards?

If you’re not already familiar with SEO, it’s an important part of online marketing by which your website is optimized to appear more often in search results, or rank higher than your competitors. SEO is the difference between ranking #1 and ranking #10, and what determines which websites take the top spots for any specific search query. You can learn more about SEO on this page.

Without SEO, which ensures your content is as search engine-friendly as possible.

These are just a few examples of marketing methods that are considered inbound instead of outbound. 

How to get started with inbound marketing

If you’re looking to get started with an inbound marketing strategy, our advice to you is this: start small. You don’t have to do everything at once, or use every single method we listed on this page. In fact, that would probably be counter-productive.

To get started, choose one marketing method you’re not already doing, and work with your team to set a strategy for it.

Ask the following questions:

• When will we launch this?
• How do we expect it to help our leads, clients, or customers?
• What kinds of goals do we want to meet with this method?
• How does this fit into our overall marketing plan? ​

Then, launch your method.

Monitor the results carefully for a set period of time. It’s also important to realize that inbound marketing does not often have immediate results: many blogs have to work for months or even years before they see regular readers. However, if you do not meet your goals, you may want to re-evaluate your approach and try again, or even phase that method out entirely.

If you want to add additional inbound marketing methods, be sure that they are added one-by-one, and that you are asking questions like the ones listed above, and measuring your response carefully, each time. By doing this, you’ll be able to have a better idea of what is working for you and what isn’t—and how happy you’re making the people visiting your website!

We hope this page helped answer the question “What is inbound marketing?” for you...and then some! Now that you know more about what inbound marketing is and how it works, we wish you luck in using it on your own website!

Inbound Marketing Explained

Need help developing an inbound marketing strategy?

As a leading inbound marketing agency, Swift Marketing Service can create a comprehensive inbound marketing strategy for your business. While other firms may simply provide a few services and call it a day, Swift Marketing is a full-service agency that works with its clients.

When you’re ready to experience our web design, SEO, and inbound marketing, we’d love to hear from you! Simply email us or give us a call to discuss what you’d like to accomplish with an inbound marketing plan, and we would be excited to talk to you.
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Revenue-driving content marketing services

Content marketing is one of the most powerful digital marketing strategies. With the ability to double website conversion rates, as well as drive brand awareness and website traffic, content marketing is essential to increasing your company’s revenue.

With Swift Marketing Servies as your content marketing services partner, you can expect custom content that follows search engine optimization standards. Even better, you can count on transparency — no hidden fees and no secret strategies.

What are content marketing services?

Content marketing services are digital marketing services that include planning a content marketing strategy and creating, distributing, promoting, and tracking content to achieve specific business goals. Content types include articles, blog posts, videos, infographics, podcasts, ebooks, and more.

Content marketing services: Our process

 It’s what all our clients receive with their Swift  content marketing service package.

We even offer custom packages to match your company’s unique needs.

If you’re unsure about which of our packages are right for your business, you can always contact our knowledgeable strategists online. They can offer advice, as well as suggestions, as to whether a basic, aggressive, or market leader plan is right for your company.

Plus, they can answer all your questions about the various content marketing assets, which include:
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1. Long-form content
2. Blog posts
3. Micrographics
4. Infographics
5. Online guides
6. Videos
7. Slideshares
8. And more!​​

No matter which content marketing service package you choose, from our basic to our market leader plan, you can expect our team to deliver a competitive strategy and marketing campaign that reaches your company’s goals.

We Form Longterm Partnerships

Over 90% of Swift clients continue partnering with us into year 2 of their campaign.

Speak with Us Today!

Learn more about some of the features of our content marketing services:
1. Content strategy and keyword research

First, our content marketing team will work with your business to fully understand your company, goals, and industry. Then, we’ll help you develop a custom content marketing strategy, designed to help your site content rank in search engine results and convert customers.

A core part of our content strategy is keyword research. By researching the keywords that matter to your audience, our team can develop original and valuable evergreen content that drives high-quality traffic to your website.

How do we know which keywords to choose, though?

As your content marketing service provider, we look at several factors when conducting keyword research, including:

• Search volume: It’s important to create content for keywords with a fair number of monthly searches. While a higher search volume is great, it doesn’t necessarily translate to achieving your goals, which is why we also consider keywords with a lower search volume.

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• Competition: Depending on your website’s SEO status, it can prove challenging to rank in search results for high-competition keywords. That is why our organic SEO services are a perfect addition to our content marketing services.

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• Cost-per-click (CPC): Another factor to consider during keyword research is the CPC. By referencing this number, our team can determine the potential value of the keyword to your business, as well as to your competitors.

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• User intent: One of our most critical considerations during keyword research is the user intent. If you create content that doesn’t answer the user intent behind the keyword, then it won’t perform. That’s why our team investigates a keyword’s user intent in-depth.

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Once we finish our keyword research, we move onto developing a content plan for you.

2. Content development

Next, our services focus on creating a content project management schedule. In this step, we build a content calendar for your strategy. We also establish a deadline for writing and delivering the content to your team for review.

The amount of content we develop depends on your content marketing services package:

• If you have the basic plan, we develop three pieces of content each month
• If you have the aggressive plan, we develop six pieces of content each month
• If you have the market leader plan, we develop 10 pieces of content each month

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During this stage, your dedicated account manager also provides you with a walkthrough of our preferred platform for project management. Feel free to ask them questions, and they’ll be happy to answer and help you troubleshoot any issues.

3. Content creation

A core part of our content marketing services is content creation.

With the expertise of our talented project managers, as well as specialized writers and graphic designers, we create multiple types of content, including long-form content, blog posts, infographics, online guides, voice optimized content, white papers, and more for your company’s strategy.

Every strategy is different too, based on your unique needs.

While a pharmaceutical company’s digital marketing strategy, for example, may focus on awareness and education, an ecommerce store’s may emphasize immediate action. These focuses can result in different content type, like video for a pharmaceutical brand and blog posts for an ecommerce business.

Our team of editors then review each piece of content to ensure it matches your branding standards. Once your dedicated account manager looks over your deliverables, they’ll forward them to your team for feedback.

If you have any requested changes, our team takes care of them fast.

4. Content optimizationsIn addition to our writers optimizing your content for search, your dedicated account manager will too. For example, if you’re launching a piece of long-form content on your website, they create a compelling title tag and meta description for it.

The result is optimized content for not only users but also search engines. By optimizing your content for both parties, we provide your content the best foundation for success — meaning it will not only resonate with your target audience but also rank well in search results.

You'll see content marketing, as well as SEO results with Swift Marketing Team as your content marketing services provider.

5. Content promotion

Content promotion enables you to boost brand awareness, and it exposes more people to your message. As more people connect with your content online, you’ll reap the benefits of increased site traffic, conversions, and revenue.

We can also use paid strategies, like pay-per-click, to promote your owned media across the web. Social media advertising, for instance, is an excellent content marketing campaign strategy for content promotion.

6. Monthly reporting

We don’t stop after creating and promoting your content!

Our content marketing solutions include custom reporting that allows you to monitor your return on investment (ROI) and drive the best possible results from your marketing efforts.

As a part of our aggressive and market leader content marketing service packages, you receive a monthly content marketing strategy report. Your dedicated account manager compiles this report, which includes tons of helpful information you can share with your company’s decision makers.

By partnering with our full-service marketing agency, you don’t have to worry about creating this content. We develop and launch your content marketing strategy for you. Plus, we feature an experienced team of writers with backgrounds in manufacturing, retail, and a slew of other industries.

Keep reading to learn more about the pricing and deliverables for our services.

Why invest in content marketing services?

For businesses that want to reach their target audience with web marketing, content marketing is a must. Even if your company operates offline, the best content marketing services offer value. With a powerful content marketing strategy, you can connect with audiences a few blocks away or halfway around the world.

That connection leads to several noteworthy benefits, including:

Grow your business

Consumers use the Internet for everything, from posting videos of their cats and dogs to finding products for their new home. In addition, 80 percent of consumers use the Internet for researching services or products — and when it comes to local searches, those have increased.

Online visibility is critical, which is where content marketing comes into use. With a strategic content marketing plan and our leading content marketing agency, you can connect with consumers in varying stages of your buying funnel.

Build your brand awareness

Your brand is one of the most valuable things your company owns. It defines your business, as well as contributes to the retention and loyalty of your clients. It also influences their purchase decisions, which is why building brand awareness is imperative.

With our content marketing management services, you can increase awareness of your brand among your target audience. However, it takes time to build brand awareness. This is why content marketing is an ongoing strategy — just like search engine optimization (SEO).

Like SEO, content marketing delivers long-term revenue and brand awareness for your company. With increased brand awareness, you can expect more shoppers to choose your company when they’re ready to buy.

Why? For weeks, months, or maybe even years, you’ve provided them with high-quality, informative content. This quality content has provided value by answering their questions and offering them guidance.

Research also confirms that content marketing is a powerhouse when it comes to brand awareness. 

Increase your revenue

Another reason why companies invest in content marketing? Its rising conversion rate. 

Better yet, think of your competition. With our competitive content marketing services, you gain a competitive edge in your marketplace. That edge helps your company earn more valuable leads and clients — limiting the growth of your competitors.

The result is a business that’s expanding its market share and revenues.

Reach your target audience

Content marketing also appeals to how modern consumers shop.

When researching a product or service, shoppers read almost 12 pieces of content before purchasing. While some of that content comes from non-competitor websites, such as an industry news site, users arrive on competing sites as they read more.

With content marketing agency's services, you can prevent that.

Our award-winning team will create a personalized strategy that includes not only bottom of the funnel content but also middle and top of the funnel content. That kind of strategy helps you connect with users in the early, middle, and later stages of the buying funnel.

Then, when your target audience makes their buying decision, it’s your company they choose.

Expand your consumer base

Before they buy, consumers want to learn about your business — but in a non-promotional way. In fact, prefer getting to know a company through content, like articles or blog posts.


By considering every step of your buying funnel in your company’s business and content marketing strategy, you have the potential to expand your consumer base. With a bigger following, you can boost the other benefits of content marketing, like increased conversions and brand awareness.

As your partner, you can trust Swift Marketing Team to deliver those perks. 

Maximize your digital marketing ROI

With the ability to create a long-term source of revenue for your business, our digital marketing content services maximize your investment. With a bigger ROI, your company can reinvest in your online marketing strategies, as well as expand your business and its services.

While content marketing’s ROI varies, it does deliver better results than traditional marketing.

The best part is that our content marketing services focus on developing evergreen content for your business. This content attracts new consumers on a routine basis and stays relevant over time.

Become an industry leader

When consumers research their next purchase, they search for information from reputable sources. With our content marketing management services, your business will become an industry-trusted source for your niche market.

That kind of reputation lends itself to several benefits, including:

• People trust your company: When people trust your business, it’s an immense win. With compelling and informational content, your company can build that trust with users early — which can solidify your business as their top pick.

• People share your content: With high-quality, high-value content, it’s natural for people to share it. By sharing your company’s content with friends, family, and coworkers, your business attracts the attention of people in your target audience.

• People choose your company: The best benefit of becoming an industry-trusted source is the conversions. It becomes an easy decision for users to call your business, purchase your product, or visit your store because you are the best in the industry.

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Like earning the number one position on the first page of search results for a high-value keyword in SEO, it takes time for your company to evolve into a recommended resource for the industry. That is why content marketing is an ongoing, long-term strategy.

What do content marketing services include?

Content marketing services involve:

• Creating a strategy
• Planning a content schedule
• Creating custom content
• Optimizing content
• Distributing content
• Promoting content
• Tracking and reporting on results​

What types of content are used in content marketing?

Content marketing solutions can involve a wide range of content types. Some examples include:
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• Blog posts
• Articles
• Infographics
• Videos
• Webinars
• Ebooks
• Podcasts

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Why use content marketing services?Content marketing services can help your business:

• Reach your target audience online
• Build your brand
• Establish your brand as an authority in your industry
• Convert prospects into customers
• Improve the ROI of your marketing

Why choose Swift Marketing Services for the best content marketing services?

It’s a great question, and there are plenty of reasons to choose our content marketing services. Swift is a top content marketing company.

A Partner Businesses Trust

Their focus on ROI and their innate ability to communicate this information in a way that I understand has been the missing link with other digital marketing firms that I have used in the past.

Get started on your content marketing strategy by requesting a free quote online or calling us at 216-339-6041!

How do you boil down the entirety of your brand’s goals and impact into a few short sentences?

This is where your brand mission comes in. Your brand mission will be a cornerstone in every other aspect of your branding process. And it will help your audience understand the purpose of your brand and what it aims to accomplish.

Let’s learn more about mission statements, why they’re important, and how to draft one.
​

What is a brand mission statement?

Many brands create a style guide or brand guide that illustrates every aspect of their brand. Style guides includes their mission and vision statements, brand voice and brand identity.

Mission statements vs. vision statements

Whereas your mission statement defines your brand’s goals, objectives and approach, the vision statement describes the long-term impact you want to make with your mission.

More simply stated: the mission describes what your brand aims to achieve and how you will achieve it. The vision statement defines where you want those achievements to lead in the future.

Why are mission statements important?

Defining a clear mission for your brand will help you identify your target audience. Once you have a clearly defined mission statement, you can tie everything your brand does to that mission. It can act as a perfect elevator pitch when presenting your brand to a new audience. It can also be an excellent barometer for determining whether new projects align with your overall brand mission.

Your mission statement should be a defining factor for both your audience and your employees. A brand mission statement should also be a framework that your employees can follow when making decisions or speaking on behalf of the organization. Lastly, the mission statement can be an important factor to present to potential partners and investors and easily convey the value that your brand brings.

Creating your brand mission statement

Defining something as integral as a mission statement can seem like a daunting task if you’re just starting.

A great first step is to research some of the mission statements of other brands in your industry. Of course, your mission statement should be authentic and representative of your brand. But you can draw inspiration from how other brands have defined their missions.

Next, make a list of your brand’s goals and the impact you hope to make to your audience, and in the world. Your mission statement should also reflect your long-term goals. Even though you can adjust the statement as your goals shift, you should write your brand mission with longevity in mind. It should reflect the larger purpose of the brand and stay relevant for at least 2-3 years.

With the level of resources and information available to the public, performative support on social media is not enough. Consumers want to see how a brand’s actions back up the statements they make.

When creating a mission statement, brands need to make sure that they’re ready to embody that statement fully. That means observing how they can make changes in all aspects of their organization, both internally and in the public eye.
Your brand mission needs to be reflected in all aspects of your organization. This includes your hiring process, internal communication practices, marketing and everywhere in between.

Final thoughtsEven though you want to get your mission statement right, it’s important to remember that you can always adjust it. The statement should be broad enough to reflect the brand’s long term mission, but that doesn’t mean it can’t change. As a brand changes and sets new goals, the mission statement can shift to reflect that growth and change. It’s a good idea to revisit the mission statement every 2-3 years to make sure it still aligns with the brand’s goals and purpose.
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As the social media landscape changes, consumers will continue to push brands to have more intentional missions. To learn more about how to adapt your brand to be more socially conscious, check out our blog highlighting how brands can create change in the era of the conscious consumer.

Categories
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• Branding & Creative
• Marketing ​

Read on to learn more about how to identify your vision, write your mission statement, and craft a list of your business’s values.
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• Consider your mission statement vs. your vision statement 
• Identify your vision and beliefs
• Write your mission statement 
• List out your business’s values
  
  
  

Consider your mission statement vs. vision statement Unlike the vision statement — which focuses on the big picture — your mission takes the abstract ideals of a vision and translates them into action. Since your vision statement is the why, your mission statement is the how. Learn how to craft both statements below. 

Identify your vision and beliefsThough it may feel rudimentary, taking the time to clarify your vision and beliefs is the key to establishing meaning behind your mission. Moving forward, many business decisions stem from the core beliefs of a business, so it’s worth the effort to hone in on what you care about and are building into your business from the start.

In order to figure out your vision, start by considering the following questions: 

• What’s the problem my business will solve?
• Why am I personally invested in providing a solution?
• Do others care about this problem, and are they seeking a solution?

Write your mission statement Once you’ve identified the problem you’re solving with your vision statement, get to the root of your mission statement by asking yourself:

• What are the concrete details of how I will solve this problem? Does it involve developing a product, creating a service, writing a book, or something entirely different?
• Is the solution attainable to create? Do I have the financial or physical resources? Do I enjoy doing this work?
• Will that solution serve your clients and customers, and provide a satisfactory solution?

​List out your business’s values

Unlike your mission, values aren’t tangible objects or plans. Instead, they’re the core ideals of your company that inform decisions moving forward. Strive to identify roughly five or six values to create a complete guide of the principles that govern the way your business shows up. 

Ask yourself:

• What makes me feel proud of my work? For example, is it the fact that this product has never existed before? Maybe I value innovation. Is it because I know this will positively impact the world? I likely value making a difference.
• What are my favorite traits of the three people I most appreciate? If they’re honest, I probably value honesty. If they’re funny, I may value the power of humor, and integrate playful touchpoints throughout my business. If they’re open about themselves, it’s possible I value vulnerability.
• What do I admire in other businesses? For example, if I respect their social media presence, I may value community engagement. If I appreciate that they showcase client feedback on their site, maybe I value transparency.

Statistics and rates can tell you considerable things about how visitors’ value, use, and interact with your site — and that’s where web analytics become useful.

Analytics about your web data offer plenty of intel that levels the playing field against your competition. If you want to press forward and dominate your industry, you need expert web analytics services to interpret and accelerate your site’s growth.

Keep reading to find out what you need to know about web analytics services.

Google Analytics Consulting

Google Analytics is a go-to tool for tracking and reporting site performance. If you need to harness its benefits, we have a qualified team ready to take the data and turn it into results.

Internet Analytics ConsultingYour site can have a massive impact across the Internet, but the World Wide Web is a big place that generates massive amounts of data. We tackle the analytics so your online presence can thrive.

What are web analytics?

Web analytics revolves around the practice of gathering, reporting, and evaluating website data. This data lends insight into user behavior through helpful metrics and reveals how well your Internet marketing campaigns work.

Your web analytics can reveal patterns and lead to actionable steps to improve user engagement and marketing goals.
Through tracked measurements, you can see what page visitors entered through, the length of their session, which pages they navigate to next on your site, and more.

Whether you want to keep tabs on your paid advertising or organic search results strategies, these analytics deliver clear indications of your efforts. Web data allows your business to make informed decisions about its performance.

Why are web analytics important?

With qualified marketers and applied methods, you might overlook tracking and web analytics. If you start out well, then why do you need to follow along with minor performance details?

Despite your campaign kickoff, you must continue paying attention to its development and effectiveness.

Just like a dedicated coach doesn’t sit on the bench during a game and tune out, you can’t ignore signs of progress in your marketing efforts. Web analytics services help you stay aware of your website’s reach when you don’t have the time.

Web analytics are crucial to running profitable campaigns because they keep you updated on your site activity. They allow you to stay in-the-know so you can reshape or tweak any areas of your strategies that aren’t excelling.

So, what web analytics metrics matter to your site?

Let’s review six metrics that you want your web analytics services to focus on:

1. Observe traffic and sourcesA significant motivation for Internet marketing comes from boosted visibility. You want a vast number of eyes on your site and brand, and you want those eyes to belong to high-quality leads.

To learn about the traffic that comes to your site, you can use web analytics to measure how many new and returning visitors you have.

The traffic data you can access includes referrals — or other websites that sent users to your site. You can see the payoff from the network you built when other businesses, customers, and industry leaders refer people to your pages on the Internet.

You can also look at sources and channels that generate visitors like social media platforms, affiliate links, and display ads. If you know the most worthwhile places that funnel traffic to you, you can capitalize on those sources and bolster weaker areas.

Web analytics services can help you discover the most valuable sources of traffic for your company, as well as develop a plan for maximizing the impact of traffic coming to your website.

2. Examine bounce rate and exit pagesThe features on your site that cause people to leave are hard to pin down, but web analytics makes them clearer and accessible with metrics like bounce rate and exit pages.

Bounce rate — the percentage of single-page sessions that occur — is a significant number to look at, because it points out which pages don’t retain visitors. This is a strong indication of how you satisfy users, and it lets you concentrate on pages that need to meet user needs better.

Exit pages show the places where visitors lose interest — or hopefully, complete their journey down the sales funnel. If your order completion page or a related end-of-the-line location is where people leave, then it appears you’re making sales and doing well.

However, if people leave from a product page or blog page, you can hone your content to call them to action and to convert.

3. Inspect conversion rateYou can have many conversion goals that help you check-in on a visitor’s journey on your site.
Conversions — desired actions on your website — are necessities for your business. The conversion rate for different goals gives you a good idea of your ability to engage customers, which takes constant review and work.

You might set up your conversions as registering for site accounts, signing up for email updates, heading to check out, or leaving a customer review. The main objective with each of these is to establish a relationship with your audience and complete transactions.

If you’re attempting to optimize your conversion rate, you can witness the evolution of your strategy as more visitors transform into customers.

4. Gauge successful keywordsThe keywords you want to rank for in search engine optimization (SEO) are the building blocks of getting exposure and revenue for your business.

Web analytics in Google Search Console, for example, can reveal which queries people use to find your site, which lets you know if your keyword research and usage is productive.

You can also see the average positions of your pages for chosen keywords and their click-through rate (CTR) by using web analytics services, which can pass on more information about your site’s strength.

5. Understand demographics

The data collected about your site visitors takes away some of the mystery about who wants your products and services because it outlines the demographic details of your audience.

With an analysis of your audience’s locations, interests, technology, ages, and genders, you can craft better content that fits your prospective customers.

You can alter your site’s design and messaging to appeal to the demographic brackets that purchase products and interact with your pages.

You can even assess the kinds of Internet browsers users have and the service provider they use on their mobile phones when using web analytics services. You can get the full picture of your users’ preferences and traits through tracking this series of metrics.

6. View revenue and ROIIt’s convenient to know how much money you spend and how much you make throughout your Internet marketing campaign. Web analytics also stays on top of the transactions and revenue your campaign musters.

This web analytics metric also showcases the sources that turn into purchases.

Do you know if your organic searches or paid search ads bring in dollars? Web analytic services can shed light on your most profitable strategies.

This educates you on your return on investment (ROI), and you can have confidence that your Internet marketing services or in-house strategies are paying off and advancing your business.

How web analytics services workNow that you’re familiar with trusted metrics, you’re probably wondering, “How can marketers track all those elements?” Analytics services don’t function alone — they use web analytics tools to evaluate the data.

Web analytics tools typically use a tracking code to monitor a range of on-site activities. The code or tag gets assigned to domain owners. You have to then copy and paste the snippet of JavaScript onto the pages you want to track.

The snippet goes into the HTML code and records user behavior as people click on a URL and interact with a site.
As time goes on, data comes in, and you can secure information about your visitors for additional analysis.

Split testing is another type of web analytics service that tests out different versions of a page to judge which one gets a better reception. A/B split testing uses a control and a variant of the page and examines and analyzes data to improve site functionality and design.

How to choose the best web analytics servicesThe level of expertise that a web analytics consultant offers can transform data into real results for your company. However, the process of picking a web analytics expert can be overwhelming.
What qualities do you need to look for to get the best web analytics services?

Web analytics services should prioritize your goals and apply in-depth industry knowledge to your campaigns.
Partner with us

Here are the four steps to select your ideal web analytics agency:

1. Get experts that tailor their approach to your businessYou don’t want a cookie-cutter consultation for your unique company — each business has its own values and objectives. The web analytics services that can propel your business forward should understand the basics of your operations and long-term expectations.

Customized analytics can bring richer byproducts.

For example, an ecommerce site is going to be laser-focused on transaction metrics, while a brick-and-mortar business can thrive off publishing helpful content.

2. Consider the data timeframe

For a well-rounded overview of site data, an expert shouldn’t pull their advice from a brief period, unless your website brings in a significant amount of daily traffic. Analysis requires a decent timeframe to identify problem spots and offer actionable solutions.

If your business has seasonal connections, you don’t want to evaluate a slow part of the year and reorient core cornerstones of your site based on the slow season. That’s why it’s wise to cover a large period that spans dips and rises in your site traffic.

Investing in your website’s analytics now and continuing to monitor your data can help build a snapshot of your site’s online performance, which can serve as an excellent reference point as your company continues to improve its website and expand its online marketing efforts.

3. Find helpful reportingAnalytics consultants can send out detailed reports at a variety of intervals. Whether you’re comfortable with weekly, monthly, or quarterly reports, it’s handy to gain a partner that delivers regular reporting.
Explanations, along with the data can make the analysis more practical and efficient too.

Highlights, summaries, and separate growth from campaigns can make reports insightful instead of tedious. Reporting is supposed to save you time and effort, so explore the options that website analytics service providers offer.

4. Look for transparent pricingIf the prices are hazy for web analytics services, you can’t be sure of your initial investment and your ultimate ROI.

Transparent pricing prepares you for whatever additional fees you might encounter later, making it a budget-friendly characteristic.

Many companies have a starting cost that includes the set up of various tracking and integration features, but you can also look for recurring rates by year or month that focuses on reporting and troubleshooting.

5. Receive detailed recommendations

​Web analytics services usually involve sessions with dedicated experts who pass on advice and enhancement suggestions for your site.

When you have an ongoing analysis of your site, you can put recommendations into action and see a powerful change in your brand — but you need enough information to implement changes.

Detailed instructions on how your site should work can elevate your Internet marketing efforts.

3 must-have web analytics toolsLike we said before, you can’t carry out web analytics without tools and resources. For web analytics, you need high-functioning software that aggregates data and condenses it into a more manageable format.

Let’s go over three must-have web analytics tools that can speed along your web analytics set up and get you closer to high volumes of traffic and a steady flow of conversions.

1. Google Analytics

As the most robust free web analytics tool, 

Google Analytics is the backbone of site analysis. Google’s experience in evaluating website quality makes it highly qualified to guide site owners through their web performance.

Google Analytics has charts and graphs that pass on trends about your site.

It’s broken into four categories — audience, acquisition, behavior, and conversions.
There’s also a real-time analytics section that allows you to watch as current user actions shift the data around. Second-by-second and minute-by-minute, you can see what’s taking place on your site with the real-time analytics feature.

Google Analytics has custom goals you can create to monitor your site too.

You can precisely track important steps through these tailored goals.
Here are the four types of goals you can set up:

• Destination: The visitor goes to a specific page, like a "thank you" or "keep shopping" page.
• Duration: The visitor spends a certain number of minutes on a page.
• Pages/Visit: The visitor navigates to a minimum number of pages during their session.
• Events: The visitor performs a chosen action, like downloading a pdf or pressing play on a video.
• Smart goal: The visitor's level of engagement informs paid ad targeting.

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Making sense of this data and related metrics in your Google Analytics reports is the trick to having a website that not only earns traffic but also generates conversions.
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Web analytics services help make that happen by translating these tough-to-read charts for you and your staff and providing actionable advice.

2. Google Search Console

Google Search Console — working in conjunction with Google Analytics — is a useful tool for web analytics. It sticks with search-specific analytics, but it can support multi-strategy campaigns or SEO-devoted ones.

You can integrate Google Search Console with Google Analytics, and it will show up under Acquisition in the “Search Console” section.

Search Console has unique dimensions that stand apart from Google Analytics, which can let you delve deeper into configuring your site and attracting traffic.

Here are the dimensions you can access:

• Landing pages
• Countries
• Devices
• Queries​

The queries section is arguably the most useful and unique of the four because it’s the way you can grasp which words your pages rank for and how people flock to your site.

Google Search Console is also free, and it’s an essential tool to manage long-term growth from a web analytics standpoint.

Branching off from Google’s toolkit for analytics, MarketingCloudFX is another resource that tracks and generates data about your Internet marketing campaigns.

Are you ready for the good news?

It's included in all plans.

Invest in web analytics services with Swift Digital Marketing. Discerning your next steps in Internet marketing doesn’t have to happen blindly. Web analytics gives you command of robust data and actionable feedback to guide your campaigns.

In your search for a worthy web analytics service, you won’t come across an agency quite like Swift Digital Marketing. 
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We offer both Internet analytics consulting and Google Analytics consulting to cover the area you need.

Contact us online or call us at 216-339-6041 today!
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What's better than acquiring one new customer?

It sounds like a trick question, but the answer isn't "acquiring two customers." It's actually retaining an existing customer.

While there's a certain allure that comes with capturing new customers, keeping customers coming back will continually result in a greater ROI — and it costs 5-25X less.

But how do you create a customer retention strategy that keeps your current customers engaged and happy?

We've broken down some of the most applicable customer retention strategies that the biggest brands are currently using to inspire loyalty. From leveraging convenience to prioritizing personalization, we’ll cover all the must-haves that any customer success or marketing team can test out today.

How to Retain Customers
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1. Track and analyze churn metrics.
2. Implement a customer feedback loop.
3. Maintain a customer communication calendar.
4. Send a company newsletter.
5. Start a customer education program.
6. Build trust with your customers.
7. Offer unique services.
8. Start a customer retention program.

1. Track and analyze churn metrics. You can't fix what you don't understand. Companies should be diligently tracking and analyzing the number of customers who churn, alongside the reasons that they may decide to churn. 

2. Implement a customer feedback loop.

It's hard to improve your business if you don't know how your customers feel about it. To start retaining customers, you need a process for obtaining customer feedback and sharing that information with the rest of your organization. This is where a customer feedback loop comes in. It provides a system for collecting, analyzing, and distributing customer reviews and surveys.

There are a few ways to collect customer feedback. You can ask customers to participate in user testing and focus groups. Using a few of these methods regularly should provide your team with ample and relevant customer feedback.

Once you’ve gathered them, you should analyze your survey results by looking for trends in customer behavior and other areas to enhance user experience. Then, share this information with teams that will benefit from it most.

For example, product reviews should be distributed to engineers and development teams so they can address flaws in your product's design. By using this system to collect and share customer reviews, your business can efficiently address criticism and improve the customer experience.

3. Maintain a customer communication calendar.

Even if your customers aren't reaching out with feedback, your team should be proactive in communicating with them. If customers haven't interacted with your brand for a while, you should reach out and re-establish your relationship. Consider adopting a communication calendar to manage customer engagements and create opportunities to upsell and cross-sell.

A communication calendar is a chart that keeps track of customer communication. It tells you the last time that a customer has reached out and alerts you when existing customers haven't interacted with your brand. This makes it easy to launch promotional offers and proactive customer service features that remove roadblocks before customers know they're there. For example, if a customer's subscription is set to expire, you can send out an email letting them know they need to renew their account.

4. Send a company newsletter.

A company newsletter is a simple and cost-effective way of retaining customers. You can use email automation to send updates or offers to all of your customers at once. And, you can send the email using an RSS feed on a designated frequency, so you don't have to manually update the content or remember to click "send." Even though it's simple, newsletters can remind customers of your brand every time they open their inbox.

5. Start a customer education program.

A customer education program demonstrates a long-term investment in your customer base. Under this initiative, your business creates a variety of customer self-service tools like a knowledge base and a community forum. Then, customers use these features to locate solutions to service problems before reaching out to your support team.

This program can extend beyond your products and services as well. For example, Swift Digital Marketing courses cover generic marketing, sales, and customer service topics. That way, Swift customers know how to use tools in their everyday workflow. We'll discuss Swift Marketing Academy later on, but this approach has become a proven strategy for optimizing customer success.

6. Build trust with your customers.

Two things are true when it comes to building trust between your company and your customers:

1. Don’t assume they trust you because they buy from you.
2. Trust takes time to build.

When deciding to make a purchase, 81% of customers say that trust is an important factor in their decision. Building trust isn’t a one-size-fits-all tactic that any business can implement overnight. After all, the definition of trust is the “firm belief in the reliability, truth, ability, or strength of someone or something.” Reliability is a key factor in building trust, so your company should be consistent in delivering value to customers.

Consistently following through on your brand promise and doing what you say you’ll do over time will have an impact on whether or not your customers perceive your brand as trustworthy.

7. Offer unique services.

Offering a product or service that’s superior to your competitors' in the eyes of your customers is no easy feat, but the reward is worth it in the long run. If you’ve developed a niche for your business that solves a critical customer pain point, you’re on the right track to retaining customers.

People ultimately buy what holds value to them.

Eliminating a bottleneck, removing a kink in a workflow, or automating a process in a way that no other company can is a strong reason for a customer to commit to your brand.

8. Start a customer retention program.

A customer retention program is an amalgamation of several types of tactics. There’s a program for just about every business case. Below, we define customer retention programs, explain the most common types, and show you examples of how to implement them within your organization.

Customer Retention Program

A customer retention program is a specific initiative designed to encourage customer loyalty. Customer retention programs can be company-led, such as instituting a customer onboarding process, or customer-led, such as downloading and using a mobile app to make purchases.

Client Retention Program Ideas

There are several types of customer retention programs you can start for your business. If you're not sure which is right for your company, here's a list of client retention programs you can implement to delight your existing customers.

1. Onboarding Program

Onboarding is a customer success function that teaches new customers how to use your product or service. Rather than learning by themselves, customers are taught by a company representative who personalizes the training according to their needs. This way, customers not only save time but also understand how the product can help them achieve goals.

Onboarding is an effective customer retention tool because it prevents churn with new customers. When users are first working with your product, they may get frustrated if they don't understand how to use it. Customers have deadlines and they can't afford to spend time learning how to master your product. Onboarding ensures customers know how to utilize your products or services so they can complete their goals on time.

2. Customer Loyalty Program

While it's important to focus on customers who are at risk of churn, you shouldn’t forget about your loyal customers in the process. After all, what will these customers think if they see you putting all this effort in for users who don't love your brand yet? It doesn't seem too fair, does it?

A customer loyalty program should reward customers for their continued commitment. The more they shop and interact with your business, the more they're rewarded. This keeps customers happy because they're getting more from the experience than just your product or service. And, since the top percentile of your customers spend much more than the rest of your customer base, you'll want to make sure these users are more than satisfied.

3. Customer Advisory Board

As we mentioned above, your most loyal customers are also your most valuable ones. Not just because of the money they spend, but also for the information they provide. They tell you why they love your brand so much and make suggestions as to where you can improve it.

Creating a panel of these customers can help you fine-tune products and services at your business. Additionally, you can increase customer advocacy by encouraging participants to publicly share their reviews. Customer testimonials are an effective method for building rapport when attracting and engaging potential leads.

4. Corporate Social Responsibility Program

Your company is more than just a product or service. Customers look at everything your business buys, sells, and advertises to its target audience. If they sense any inconsistency between your brand's messaging and its actions, they'll be quick to recognize the ingenuity.

Instead, it's important to get involved with your customers beyond product and services. Think about their values and create a Corporate Social Responsibility (CSR) program that pursues a moral goal. While your initiative doesn't have to be as ambitious, getting involved with your customers' communities and personal goals is a great way to demonstrate your commitment to their needs.

5. Beta Testing Group

Similar to the feedback loop, customer beta testing groups serve a dual purpose — they provide your business with specific, actionable observations from the customer’s POV and they keep customers invested in the new feature your company is beta testing.

Beta testers are usually an exclusive group since every customer isn’t asked to give their feedback on a new feature due to bandwidth limitations. The exclusivity alone is usually enough to entice customers to commit to the process for a few weeks or months, but incentives like swag and gift cards can sweeten the deal.

Ideally, different customer retention programs work hand-in-hand to create a customer experience that cultivates loyalty, positive sentiment and makes customers more willing to continue purchasing.

By retaining customers, companies can help them derive more value from a product, encourage them to share feedback to influence potential new customers, and start to build a community of like-minded customers or users they can connect with. Below is a list of strategies you can start executing this week.

22 Excellent Customer Retention Strategies that Work

1. Adopt customer service tools.

Santa Cruz BicyclesIf you're an SMB, your support team may only consist of a few people. However, as you grow your customer base, service demand might spike and force you to expand the bandwidth of your support team. Hiring is expensive which is why many businesses turn to technology to supplement their customer service needs.

Santa Cruz Bicycles did exactly this when it realized its current approach to customer support wasn't sustainable. While the company was committed to providing excellent customer service, that standard became harder and harder to meet as more customers purchased their bikes. Rider Support Lead, Kyle Harder, notes this challenge in the graphic below.


Instead of hiring more reps, Santa Cruz Bicycles turned to customer service tools. It started with a CRM, using the software to record customer interactions and create support tickets. 

As the company grew, the support team needed a more refined tool for its daily workflow. So, the organization decided to centralize customer service operations. What this meant was that all support inquiries were funneled into a shared inbox where reps could collaborate on complex service tickets. This made it easier for the team to streamline urgent or sensitive issues, improving their likelihood of preventing churn.

2. Apologize when you make mistakes.

Mistakes happen in business. Whether that mistake is a data breach, an outage, a billing error, or something else, a mistake can put you at risk of losing your valued customers — depending on how you handle it.

In nay cases of company error, 96% of survey respondents would continue buying from a company they regularly purchased from if they apologized and rectified the situation. So what that means is, you need to develop a plan for the inevitability of a mistake — and a plan for how to solve it promptly, apologize honestly, and move forward to retain your loyal customers.

3. Inspire with a mission.

Sometimes a brand inspires loyalty not through tactics and systems, but through what it stands for.
If you've ever watched Simon Sinek's TED talk "Start with Why," you probably already know a thing or two about the importance of having a mission, or "reason why."

TOMS has built its entire business model around making the world a better place.

The way it does this is in its "One for One" policy. For every pair of shoes that are purchased, it gives a pair to people in need, thus far donating over 60 million pairs of new shoes.

As consumers, we're focused on the altruistic and environmental effects that our buying habits have beyond consumption. Doing good is becoming more and more important to us.

This doesn't mean you should build your marketing around an altruistic message just to do it. The lesson is in finding something that people care about and positioning your brand around it.

4. Empower customers with convenience.

Starbucks. The coffee goliath Starbucks has always been innovative with its marketing, especially in the customer acquisition department.

In the early days, Starbucks founders Zev Siegl, Jerry Baldwin, and Gordon Bowker focused on the sounds and the smells inside their shops in order to provide a delightful customer experience.

But to grow, they had to get innovative. One of their most innovative customer retention moves is the Mobile Order & Pay feature within the app. Thanks to the feature, customers can order their coffee before they even arrive at the shop.

The simplest takeaway here is this: Make your products and services as accessible as possible. Identify the desires and behaviors of your customers and create tools and systems that empower them. Whether that be an app or other traditional methods, it's up to you.

5. Leverage personalization.

TescoThis supermarket giant has a strong presence in the UK, with nearly 4,000 stores nationwide.

For huge brands like these, coming across as authentic and human can be a challenge. Online grocery shopping and self-service scanners are convenient, but people still like dealing with other people.

Customer service is still necessary, and the folks at Tesco have chosen to use Twitter as a way of executing this with a human touch. They show they care by adding personality to their interactions with customers. Check out this recent interaction:

To get started with an approach like this, identify your audience personas and communicate with them on their preferred channels. It doesn't matter if it's email or Snapchat, as long as it's where their attention is.

From here you should encourage customers to speak directly with you through that channel. Make it part of your messaging and remind them during and after the buying experience.

And, always add personality to every message. Nobody likes a canned response, so make sure whatever you're communicating sounds like it's coming from a human.

6. Speak to your customers.

R&G Technologies. We've taken a look at several B2C examples, but what about the B2B world? R&G Technologies is an Australian IT support firm that has developed strong, long-term relationships with its clients.

It solidifies these relationships with rapid response times and strict service-level agreements (SLAs). They get back to their clients quickly, and their employees have been bought in on this by tying these KPIs to how much they earn.
However, the biggest lesson is in its customer satisfaction surveys. R&G Technologies clients have an opportunity to express what’s doing well and what isn’t. This allows the company to identify unhappy customers before they churn.


R&G focuses heavily on asking the right questions in order to gain insights it can execute on. This information is used to make better business decisions and retain customers.

Most importantly, these discussions identify the challenges of R&G's audience. This can help inform both the overall marketing as well as the retention strategy. 

Don't underestimate the power of one-on-one conversations with your clients (especially if you're running an online business).

7. Use gamification and referral programs.MeUndiesTouted as the most comfortable pair of underwear in the world, MeUndies drives great retention through two elements. The first, which we've already covered, is in its"reason why."

The folks at Me

Undies were tired of the struggle that comes with finding a great, comfortable pair of underwear. To back this up, they've fostered a strong culture and are very transparent with the production process. They have an entire page dedicated to their factory (it's beautiful by the way).

Although this makes for great retention, our focus is on their clever referral program. Customers are encouraged from the moment they purchase to refer a friend, and the rewards are worth it: For every friend you refer, you get $20 and they get 20% off their first purchase.


There's a gamification element that shows how far through the buying experience your friend is, too, including a "nudge" button. If a friend adds a product to the cart but hasn't completed checkout, you can use this to send an email reminder about it. In other words, MeUndies has found a way to use their current customers to reduce cart abandonment, while providing social proof in the process.

When done well, referral systems can be really effective for retention. The key is to focus on strong incentives and gamification to get people invested. Most importantly, don't forget to empower and encourage your customers to become advocates for your brand in the process.

8. Create a divide between you and your competitors. Apple. Want your customers to see you as the obvious choice over your competitors? Make note of Apple's strategy, demonstrated by their "Mac vs. PC" ad campaign.

The campaign starred John Hodgman as the inept PC and Justin Long as the cool, collected Mac. The two would quip humorously over what made the Mac a better choice than a PC in a really entertaining manner.

The "Mac vs. PC" campaign was a very tongue-in-cheek — and it generated a lot of dispute. Not only that, but it divided the market and set Apple apart from their competitors by identifying the kind of consumers who should buy Apple products.

Sticking true to who you are as a brand shows integrity and makes it easier to attract customers that just might become your strongest brand advocates.

Can you find a cause to fight for (or against)? If your brand is more friendly than this, you can still put some fire behind your story and create a rally effect. Don't be afraid to be a little bold in your marketing to get the best results from this approach.

9. Use subscriptions to bolster the experience. AmazonIt's unusual for a commodity-based organization to implement a subscription service into their business model.

Which is exactly what Amazon created in the form of Prime. The subscription was originally created to bring customers faster delivery. It generated a lot of controversy, but quickly became popular with regular shoppers on the platform.

How can you use subscriptions to achieve growth goals and increase customer retention?

You don't need to charge a fee for your subscription model in order to gain customer loyalty. Providing benefits in the form of exclusive content and events is another way to leverage this approach without spending a ton.

If you're going to take a page directly from Amazon's playbook, then make sure you're offering something people want. This goes back to customer development and understanding your audience's desires and challenges.

10. Use experiences to elicit positive feelings.

Coca-ColaExperiential marketing has long been used as a way for brands to create positive sentiments with their customers.

Coca-Cola had a 70-day campaign around the 2012 Summer Olympics, and part of this was their "Coca-Cola Beat Generator" app. This experience brought together music, sports, and the Coca-Cola brand.

They showcased it during their roadshow around the Olympics, using samples and sounds from the games themselves. Users could then take the MP3 recording with them and share it via social media. The results? 16,500 visits to the web version and 1.78 million Facebook impressions.

Even though Coca-Cola produces beverages, they figured out a way to tap into the positive hype around an event by providing delightful customer experiences that reached beyond the point-of-sale.

Look for ways to create positive feelings in the form of new experiences outside of your main products, services, and value propositions.

11. Capitalize on social proof.

Codeacademy. Sometimes, the greatest form of advertising isn't your own. In fact, customers are more likely to trust opinions from family, friends, and other consumers more than branded content and ads.

And that's where social proof comes in. Using the power of testimonials and customer stories, Codeacademy uses social proof to show prospective customers the value of its products — with stories straight from the horse's mouth about how it helped them:

More than 97% of customers report that online reviews influence their buying decisions, and seeing that lots of other brands and individuals like you use a product actually makes you want to do it, too — FOMO is a powerful marketing and retention tactic.

Use customer testimonials and information to attract new customers, and to convince existing ones to stick around or upgrade their products. Highlight loyal customers — and their stories — on your website or your social media networks and share their successes to help you grow your own.

12. Educate your customers. Just because your customer has made a purchase from you doesn't mean you should stop trying to close the deal.

Your customers have more options available to them than ever before, and if they find a competitor of yours with a similar offering and price that seems more exciting, you could lose them.

Education is one of the most valuable things you can offer your customers (or even just your site visitors). Swift Digital Marketing offers free marketing, sales, and customer service training videos and certifications that anyone can use to learn and grow their skills — and some are only available to Swift Marketing customers and partners. These unique, exclusive offerings help make the Swift community more engaged and interested in staying in the loop with our educational programs.

13. Surprise and delight.People are passionate about how much they love their pets. (Just ask my cat Leela, who I recently purchased a condo for. It's only four feet tall, but still.)

Pet supply ecommerce company Chewy knows its customers love their pets. It also knows they can buy pet food and supplies from a variety of companies — including Amazon — for similar prices.

So it uses the principle of surprise reciprocity to delight its customers with spur-of-the-moment gifts and cards for their pets. These surprises don't need to be big or expensive, but they're memorable to their customers by demonstrating care for their fur-children. The example below is a painting Chewy had commissioned of a customer's pet — other ideas could be hand-written thank you letters or free samples of new products.

14. Offer support on the right platforms.SlackPart of knowing and understanding your customers is knowing where they spend their days using your product, and how they most want to get customer support when needed.

For the most part, Slack functions perfectly as a workplace communication tool. But like all technologies, it experiences the occasional outage that impacts its users -- many of whom immediately start asking their coworkers around them and the Twittersphere if their Slack is downtoo (or, they make jokes that maybe they were fired and had their Slack deactivated).

Luckily, Slack is there to help when things go wrong. They know their users are active on Twitter, and they keep updates frequent on Twitter in cases of outage or other customer issues.

Spending time in your customers' shoes to get to know how they look for help and information when they do encounter issues will prevent them from feeling like they're in the dark -- and will make you dependable and reliable in their eyes, even when things go wrong.

15. Thank your customers.ZapposTo the point above, taking the time to say thank you to your customers — outside of an email campaign or a customer purchase — goes a long way toward building a brand that's lovable and memorable.
Clothing and shoe ecommerce site Zappos is well-known for its excellent customer service — including its efforts to show customers how much they care by saying thank you and sending gifts.

In fact, Zappos even has an office-wide tally of how many gifts and surprises have been sent to customers during the previous month to make sure the whole team is doing their part to show customers how much they're appreciated.
Saying thank you is a simple customer retention technique, but an effective one that distinguishes faceless websites from beloved brands.

16. Provide incentives before a customer can terminate their membership.

AdobeWe’ve all been there before. Your free trial, one-year subscription, or introductory pricing is set to expire in a few days. You’ve set an alarm to cancel it before you’re charged again. Companies like Adobe recognize this all-too-common churning technique and put steps in place to mitigate it before it happens.

Adobe offers Creative Cloud Apps on a monthly subscription that locks customers into the service for one year at a time. If they choose to cancel early, they have an option to receive up to two months without payments in order to keep their Creative Cloud service.

The company is purposefully attempting to retain customers with two months of a free subscription, and they’re offering it at a time where customers are attempting to make a decision about their long-term relationship with the company. By stepping in at this stage, Adobe is giving customers a reason to stay a little longer so the brand can prove its value to them.

Your business can take this technique one step further by giving extra care to these customers. Follow up with them on a phone call or with a personalized email to understand how you can make their experience better over the next two months.

17. Build trust with your customers.

Classy Curlies Classy Curlies builds trust extremely well by doing something most business owners might scratch their heads at — they show their customers how to accomplish the company’s mission on their own.

On the website, customers will find DIY kits and tutorials on how to care for their hair and skin with everyday products they can find at home or in the grocery store. And by the way, Classy Curlies also sells these DIY kits if customers want a more specialized regimen.

By putting the customer first and offering these solutions free of cost, Classy Curlies has been able to build trust with customers and retain them. Whether they opt for the latest DIY kit or they’re a faithful reader of the DIY blog, odds are a new customer will find something at Classy Curlies that’ll keep them coming back for more.

18. Form a community around your product or service.FloFor people who want to manage their reproductive health, Flo offers a world-class platform that predicts, analyzes, and tracks individual health data. The app offers a calendar to easily view when their cycles begin and end and delivers daily health insights to make sense of all those predictions. All of these features and more are integral to managing individual health trends, but there are plenty of apps on the internet that do this.

What sets Flo apart from its competitors and helps them retain customers is the community within the app. Flo provides prompts for the users to discuss, pairs each user with a virtual health assistant, and even holds space for anonymous chat rooms where users can discuss their health concerns privately.

While none of the offers Flo provides to its users are meant to take the place of professional medical advice, the community within this app bridges the isolation gap that some people might feel while they wait for medical results, when they seek a medical professional, or when they want recommendations for the best products to use. A robust community like this isn’t easy to find, so Flo is able to retain customers with this unique value-add.

19. Become part of the customer's lifestyle. Cash App.

Repaying a friend for a round of appetizers. Collecting funds for a surprise gift to a coworker. Tipping your barber when you’re short on cash. There are virtually endless uses for a finance app like Cash App that makes money sharing simple and quick.

Their business model is simple — they make money off of a small fee that users pay when depositing money into their bank accounts. But how exactly do they retain these customers so that they’ll send and receive money through Cash App next time?

The secret to their customer retention strategy isn’t really a secret at all. The magic lies in the lifestyle that is attached to the app. It takes at least two people to use Cash App — someone to send money and another to receive it. If you have at least one friend, acquaintance, or coworker who uses the app, you’ll probably find yourself using it at some point to pay them back for grabbing your morning coffee.

So long as the app is conveniently available on our phones and at least one other person we know uses it, we’re likely to be a customer for much longer than we ever anticipated.

20. Establish loyalty with a one-of-a-kind product. Bath & Body WorksIf you’re anything like me, you’re obsessed with wallflowers from Bath & Body Works. They smell amazing, they’re usually on sale, and they last much longer than traditional candles do. But I’m willing to bet that the scents, price, and longevity are secondary to the reason the company has kept you as a brand loyal customer for so long.

Their retention strategy? The wallflower fragrance plug.

Only Bath and Body Works wallflower fragrances will work in the corresponding plug-in and that’s not on accident. AirWick, Glade, and other fragrance plug-ins are designed this way, too. If you decide to purchase one brand over the other, you’re committing to the scents that come with it. Once you’ve made the one-time purchase for the plug-ins, it’ll be a lot harder to switch brands and make that one-time investment again. So, you stay loyal to the brand and try out new scents and products as they’re released.

21. Offer a product or service that solves a problem, but not every problem.

Canva. When Canva first stepped into the graphic design market, they were competing with some of the most established brands in the industry. They were the little fish in a big pond. Now, they’ve become a household name (at least in every tech and marketing household).

This company has successfully acquired new customers and retained existing ones over the last few years by solving one problem: access to easy-to-use professional design tools for non-designers.

Long gone are the days of watching an Adobe Illustrator tutorial to whip up a great-looking social media post. Canva offers ready-to-use templates, icons, elements, images, and fonts that just about anyone can pick up and create a masterpiece with.

The company has listened to its customer feedback and developed even more features like animations and enterprise-level accounts so that non-designers can work faster and produce high-quality work. Canva recognizes that it can’t replace Adobe Creative Suite, and it doesn’t have to in order to retain its customers. It simply solves a major problem to the best of its ability.

22. Keep things interesting.

Five Below. A common shopping place for teenagers to spend their allowances, Five Below is teaching those of us in the business world some valuable lessons about customer retention.

The brick-and-mortar store sells inexpensive products which is a commonality among businesses with high customer retention rates. However, Five Below makes shopping for their inexpensive products an experience for every customer who visits a store. Every few weeks, Five Below switches up a large portion of their inventory. On average, estimates show that a customer visits a Five Below store every 99 days, so they’re bound to see something new and exciting every time they shop.

This novel, FOMO experience is a simple reason to keep people interested in visiting your store or website.

Which customer retention strategy is right for your business?

Preventing customer churn starts with understanding why they churn. Every strategy won’t work for every business. A loyalty program works well for established companies with a steady customer following while building trust is a strategy that can be started on the first day your business launches. As long as you’re keeping the customer’s needs in mind, they’ll be happy to purchase from you every chance they get.

To learn more about preventing customer churn, you’ll want to run an analysis on your current operations. .
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Customer Retention  Don't forget to share this post!

There's truly nothing worse than an automated, lifeless email from a company. That feeling of sheer disappointment when you read the robotic text is almost heart-wrenching. You expected so much more.

You never want your customers to feel that way about you. After cultivating a relationship with them, the last thing you want is for them to be offended by an impersonal email.

Though it'd be ideal to hand-craft each and every email you send, it can also be time-consuming and inefficient.

Don't fret, we've got you covered. Below, we'll go over a list of best practices for writing customer service emails, a guide for responding to angry messages, and a collection of the best customer service email templates for a variety of scenarios.

Best Practices for Writing Customer Service Emails Though using a customer service email template will make your job much easier, you should still follow a few best practices.

In fact, the following tips apply especially when you use a pre-written email. They can help you personalize your response so that it doesn't seem canned and strengthens your company's customer retention strategy.

1. Use the customer's name.

This is the first step when reaching out or responding to customers. Using their name in the greeting will make your response feel genuine and targeted specifically to them.

2. Have the customer's conversation history handy.

When responding to a customer complaint or email, it's key to know when and why they've reached out to your company. Have they had this same issue in the past? Or have they only been a customer with you for a short time? This information can help you choose the appropriate tone for your email — whether profusely apologetic or cheery and helpful.

Additionally, if you have the customer's conversation history, you can personalize any template you use by including background information and context.

3. Brush up on key facts about their business or buyer persona.

In a similar vein, skim through the information you have on their business and buyer persona to understand why they reached out. Are they users of your product? Or are they top-level stakeholders at their organization? Do you know why they chose to do business with you? We recommend collecting this information using CRM software.

4. Try to understand their problem inside and out.

When reading over the email, try to understand the problem they're encountering before crafting a response. If you still need clarity, your response would be the place to ask questions.

No matter what, ensure that every email you send is filled with empathy and understanding — even when the customer is angry.

Empathy can help you deal with frustrated customers and decrease the chances that they'll leave you for a competitor. We understand that this is hard, so below, we'll take you through a step-by-step guide on how to respond to an angry customer email.

How to Respond to an Angry Customer Email
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1. Respond as soon as possible.
2. Apologize for their negative experience.
3. Explain what may have gone wrong.
4. Provide context for what happened.
5. Reassure the customer that this won't happen again.
6. Offer an incentive, refund, or discount.
7. Allow them to respond with further questions, comments, or concerns.
8. Follow up with the customer.

​​
1. Respond as soon as possible.

The longer you wait to respond to a customer complaint, the more likely it is that they will take that complaint to a public platform where other consumers can form opinions about your company. It's best to tackle the problem within an hour as this will likely keep the conversation going over email and will reduce the chance of a follow-up call.
2. Apologize for their negative experience.

The first line in your response should be a genuine apology.

No matter how hurtful or unfair their email may seem, it's important to recognize that they took the time to craft a complaint because they had such a negative experience with your company. As a customer service professional, your goal is for none of your customers to have such a terrible experience, and it's the responsibility of your company to apologize for that.

It's also important to acknowledge your mistakes, taking some responsibility for what your company may have done wrong. It's less about proving a point and more about salvaging the relationship with that customer.

In this step, try to choose a tone that's both empathetic and apologetic, but make it clear that you're also eager to help.

3. Explain what may have gone wrong.

Customers really care about getting clear explanations and complete solutions for their problems — not just for their own well-being but for other customers as well.

They care about not letting the same issue happen to others. Offering the customer an explanation for the situation can help them understand that there were unexpected factors in play.

If you explain to them that the situation was a one-time event or rare occurrence — like their package getting lost in the mail or if they're left on hold for an hour — it will help ease the tension and potentially get them to empathize with your company.

4. Provide context for what happened.

Like we discussed above, it's important to understand where the customer is coming from. By looking at their history with your company, you're starting out on the same page in the conversation.

Show that you understand the context for the situation so the customer knows that you're aware of the issues they've faced before. You could say something like, "I see that you've had this problem before, a few months ago." This can help you provide genuine empathy (and not the fake empathy that some customer service scripts can have).

5. Reassure the customer that this won't happen again.

Even if the problem wasn't your fault — say, your logistics partnered failed to deliver the package on time — it's important to reassure the customer that you're doing everything possible to prevent this from happening again.

Whether you're checking in with your product team, retraining your sales team, or revisiting the relationship with your logistics partner, you should indicate to the customer that their angry email has resulted in company-wide action.

This will reassure them that they won't have this experience again and thus make it less likely that they'll leave you for a competitor.

6. Offer an incentive, refund, or discount.

Offering an incentive is a great option when a customer's complaint is so extreme that you fear worse repercussions — or when they specifically demand a refund or free item.

Alternatively, if a customer complaint is reasonable and polite, offer an incentive as thanks for remaining calm and patient with your team.

If a customer's complaint is the result of an error on your end, do as much as you can to offer them a reasonable discount or refund when appropriate. If the customer is completely unable to use the purchase as a result of the error, it's only fair to offer a full refund.

If an error resulted in an order delay or another type of minor inconvenience that doesn't impact the customer's ability to use the product or service, a small discount can buy goodwill with the customer.

If the complaints are the result of a company-wide outage or error that impacted hundreds of thousands of customers, you may not be able to offer them all a discount or refund. Instead, own your mistake, apologize sincerely, and take steps to prevent the problem from happening again.

7. Allow them to respond with further questions, comments, or concerns.

At the end of the email, before closing, always ask them to let you know if they have any more questions, comments, or concerns. You want to show that you're still open to further feedback and it's on them to end the conversation.

The more opportunities you give them to interact with you, the higher the chance that their temper will subside and they will come to respect your company again.

8. Follow up with the customer.

After leaving the path open for more questions, it's critical to follow up with the customer and give them a final status on the resolution of their issue.

Whether it was a delayed package, a product outage, or a bad experience with the website, you want to reassure the customer that you've finished taking the necessary steps to ensure this doesn't happen again.

For example, if the issue was that the package was delayed in the mail, follow up with them in three days to tell them they should've received the product they ordered. Alternatively, you can check the tracking number and notify them that the package should have been left in their mailbox or on their front step.

If the customer experienced a technical malfunction, touch base with them to let them know that your team has finished working on the issue and that the malfunction is resolved.

Best Sample Email for Responding to an Angry Customer

Using the tips above, we've written a sample email that you can use to respond to an angry email from a customer.
 Hi [Customer],

I'm so sorry that you had a negative experience with [product, service, or company department]. I've looked into the issue, and it seems that [briefly explain the reason for their bad experience, if applicable].

I've forwarded this issue to [head of the appropriate department], our [person's job title].

In the meantime, I'd like to offer a [discount/refund] for the inconvenience and will be checking in with you in a few days to update you on the status of [issue].

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best,
[Your name]

Don't stop here. Below, we've curated a list of the best customer service email templates for every support situation.


50 Customer Service Email TemplatesTell us about yourself to access the templates.

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Email Address


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The Best Customer Service Email TemplatesLet's take a look at some of the best customer service email templates you can lean on when in a variety of situations with customers.

Skip to:

• Thank You Email Template
• Questionnaire Email Template
• Angry Customer Response Email Template
• Customer Complaint Response Email Template
• Customer Service Follow-Up Email Template
• Technical Support Email Template
• Keep In Touch Email Template
• Welcome Email Template
• Account Manager Introduction Email Template
• Account Manager Transition Email Template
• Free Trial Email Template
• Renewal Reminder Email Template
• Customer Referral Email Template
• Customer Review Request Email Template

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Customer Refund Letter Templates

• Refund to Customer Email Template
• Product Exchange Email Template
• Product Discount Email Template
• Customer Apology Email Template
• Return of Overpayment Email Template
• Refund Notification Email Template
• Refund Status Email Template
• Refund Not Received Email Template
• Out-of-Policy Refund Email Template

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1. Thank You Email Template

Once in a while, it's nice to send your customers a little thank you. After all, your company would be nowhere without the loyalty of your customers. This can be sent in several instances: right after they make a purchase, when you notice it's their anniversary with your company, or when they refer another customer.

In a thank you email, you should never try to sell them something. It's simply an opportunity to show your appreciation.

 Hi [Customer],

Thank you so much for referring your friend [Friend's name] to us. I've enjoyed getting to know them and doing business with them. I'm so happy that you've stuck around with us for this long and brought your friend to share the experience with you.

We're lucky to have you. Thanks again for being such a fantastic customer! As a token of our appreciation, here's a [coupon/discount] for you to enjoy.

Cheers,
[Your name]



2. Questionnaire Email Template

There are several kinds of questionnaires you may send your customers. From customer satisfaction surveys to demographics to Customer Effort Score (CES), each questionnaire offers valuable data to your company. Conducting a survey can help you get into the minds of your customers and make effective changes to your service experience.

However, it's easy for customers to see a link to a questionnaire and immediately close the tab. Entice them into taking the questionnaire by mentioning its briefness or perhaps offering an incentive.Pro tip: Consider using one of these "thank you in advance" alternatives for a more polite approach.
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 Hey [Customer],

Thanks for your recent purchase with us! I hope you're enjoying your [product/service].

I'd love to hear more about your experience working with our team. Please fill out the following survey and give us your honest feedback. I promise it's short, and it'll help improve customers' experiences in the future.

I know your time is valuable, and I appreciate your attention.

Thanks,

[Your name]

<< Attach questionnaire >>



3. Angry Customer Response Email Template

Uh oh. You've got an angry customer, and they want to leave your business. This could have happened for a range of reasons. They might even be angry about external factors and not necessarily your business. Remain calm and think rationally. The worst possible thing you could do is fight fire with fire.

It's okay to take some time to cool down before typing a response. Don't take their email to heart. Sometimes, a customer is so upset that there isn't much damage control you can do. The best move is to wave the white flag and move forward.

This template is best used when the customer has indicated that they're taking their business elsewhere. If the customer is complaining but will remain with your business, you should use template #4.

 [Customer],

I am so sorry to hear that you have had such a poor experience that you no longer want to work with us.

Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you.

As much as I hate to see you go, I completely understand how upset you must feel. I apologize again for any trouble we may have caused you. Good luck with your business, and I wish you all the best.

Let me know if you have any more questions, comments, or concerns.

Best,

[Your name]



4. Customer Complaint Response Email Template

Similar to an angry customer, a complaining customer is not exactly a ray of sunshine on your workday. They can be almost worse, it seems, than an angry customer.

Anger can often be displaced or without reason, whereas a complaint is typically well-crafted and based on truth. Incidentally, there's often a greater opportunity of turning a complaining customer into a satisfied one.

Just as they have probably put a good amount of time into writing their email, you, too, should do the same. It's important to remain eloquent and polite, even if the complaint frustrates you.

 [Customer],

I am so sorry to hear that [provide a brief summary of their bad experience]. That should never have happened, and I completely understand how frustrating this must be for you. I will relay this message to the appropriate department.

We are prioritizing resolving [the issue they faced with your product, company, or service]. Our team is jumping on that problem right away, and I will let you know as soon as it's fixed.

I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.

Let me know if you have any more questions, comments, or concerns.

Best,

[Your name]

5. Customer Service Follow-up Email Template

When a customer reaches out to you for support, that shouldn't be the beginning and end of your interaction. A customer might not be expecting a follow-up, but that's what will make them appreciate it even more.

Plus, it also indicates that your company is dedicated to not merely sales, but also fostering positive customer relationships.

 Hey [Customer],

I hope you're enjoying your brand new product. I remember that you were torn between two versions, but I firmly believe you went with the perfect choice for you.

If you're interested, I'd love to hear more about how you're liking the product. Let me know some pros and cons and if there's any way I can be of assistance to guide you through this process. I'm here for whatever you need and look forward to hearing from you soon.

Cheers,

[Your name]

6. Technical Support Email Template

While it's more common for customer support engineers to provide technical support over live chat, phone, or another quicker form of communication, they'll sometimes handle support inquiries over email. Since email is not meant to be an immediate channel for communication, customers may use this method when addressing an issue that isn't urgent.
Email also allows you to get a lot more information about the situation because customers can take their time to write out thorough responses to your questions. Take advantage of this and ask several in-depth questions in a single email to find a solution as quickly as possible.

 Hey [Customer],

Thanks for reaching out! I'd be more than happy to help you.

Before we dive in, can you give me a little more context on the situation? When did this issue begin happening? Has it been occurring consistently, or does it happen on and off? Have you tried any solutions on your own?

These questions will help me find a more personalized solution to your problem.

Thanks,

[Your name]


7. Keep in Touch Email Template

It's sad to see a customer go — especially one who has been loyal to your company for a while. Once you've built a real relationship with a customer, the last thing you want to do is break off ties as soon as they decide to take a different path.

You want to show them that, no matter what, you still care about them and want what's best for them. And maybe, just maybe, they'll come back to you in the future.

 Hey [Customer],

I'm sorry to see you go. Doing business with you in the past [amount of years they've been with you] has been great. I've learned so much from you and have made several updates to our products based on your thorough, thoughtful feedback. I appreciate everything you've done to make our company the best it can be.

As you set onto a new path, don't forget about us! I'd love to hear about your successes in the future and the exciting growth your company inevitably will have.

Please keep in touch. Good luck with everything!

Cheers,

[Your name]

8. Welcome Email Template

Congratulations! You've got a new customer or subscriber. There's truly nothing more exhilarating for a business. However, as your company's customer base grows larger, be sure not to overlook newcomers.

That's why it's important to send welcome emails. This will help them get acquainted with your company and also show them that each and every individual customer matters to you. Also, this is a good opportunity to shower them with helpful content.

 Hi [Customer],

Welcome to [Your company]! I'm so excited to have you join us. We're feeling pretty lucky that you chose us, and I just wanna say thank you on behalf of our whole company.

To get you settled, I wanted to share with you some of our best resources so you can make the most out of your experience with us. Subscribe to our blog [add link] for some great tips and knowledge to be successful in your industry. Check out our Instagram [add link], Facebook [add link], and Twitter [add link] for your daily dose of industry news, advice, and behind-the-scenes looks.

If you're interested in learning more about your product, feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can.

Cheers,

[Your name]

9. Account Manager Introduction Email Template

It can be tricky to send out that first email as an account manager. Your new client has probably been speaking with one or more other employees at your company and has gotten relatively acquainted with them.

As you will be working directly with them from now on, it's important to develop an even stronger relationship with them that will continue into the foreseeable future.

Make it clear that you will be their direct contact from now on. You can take on a friendly, more comfortable tone. You want them to know that you're someone they can trust.

 Hey [Customer],

I'm [Your name], and I'm very excited to be your new Account Manager at [Your company]! I've heard great things about you from my teammates, and I'm hoping they've said some good things about me, too.

My role will be to guide you through anything you need. If you ever have questions, run into problems, consider an upgrade, or anything at all, I'm the one for the job. We will be working closely together, and I'll be helping you navigate your new product.

I'm looking forward to meeting you. Do you have a few minutes this week to chat?

Cheers,

[Your name]

10. Account Manager Transition Email Template

As much as you might love your company, you may get to the point where it's time to move on. Once you get a job offer that you can't refuse, it can be difficult to relay it to your employer, but even harder to tell your loyal customers.

It's essential that you keep your clients in the loop about this change. Since you have been an integral part of their professional lives, they should be notified of your leave. This will help them prepare for the shift, as this change will affect them, too.

 Dear [Customer],

After eight incredible years at [Your company], I'm excited to inform you that I have just accepted an offer to move on to [New company]. This new role will be an important player in advancing my career, and I couldn't feel more grateful for the opportunity.

However, that means that I will no longer be your Account Manager here. I have enjoyed watching you grow and cheering on your successes. Working with you has taught me so much, and I will carry this knowledge on to this next chapter in my life.

Luckily, I have an incredible replacement for you. [Replacement's name] is an outstanding Account Manager and a dear friend of mine. [She/he/they] has been working here for [amount of years] and has a lot to show for it. I genuinely believe you two will get along well and that [she/he/they] will be a huge support for you.

They will be emailing you in the next couple days with a warm greeting and plans for you to meet. I'm looking forward to hearing all about it.

Thank you again for being a great client for [amount of years]. I wish you all the best!

Thanks,

[Your name]

11. Free Trial Email Template

If you notice a prospect who seems interested in your products but fails to make a purchase, don't sweep them under the rug. This is a perfect opportunity to mention a free trial.

Prospects might be curious to learn more about your products but nervous to show their cards when they haven't gotten a chance to fully interact with your company. By offering a free trial, you're gaining the prospect's trust. Additionally, once a customer gets acquainted with a product during a free trial, it's harder to turn it down.

 Hi [Prospect],

I noticed that you seemed interested in [product name] on our website. If you have any questions, please feel free to reach out. I'd be happy to guide you through the different options.

If you're interested, I want to extend an offer for a free trial, as it can be tough to commit to a product from a mere description. Our free trial lasts 30 days and lets you navigate all premium features. It's a great chance to see which product is right for you and how much it can benefit you and your clients.

If you're interested, email me back or give me a call. I can talk you through all the details and get you set up.

Cheers,

[Your name]


12. Renewal Reminder Email Template

So, your customer purchased an annual subscription to your product? Great.

However, it's hitting 350 days, and they haven't mentioned any interest in renewing their subscription. Yikes.

That's the perfect opportunity to send a renewal reminder email. There's a high possibility they simply forgot. Or, it could be that they're on the fence about it. Either way, a gentle reminder could steer them in the right direction.

 Hey [Customer],

I hope everything is going well with you and that you've had a great year navigating your product.

I noticed that your annual subscription is expiring on [date of expiration]. Are you interested in renewing your subscription? If you're weighing your options, I'd love to chat further with you to help you come to a decision. If you'd like to upgrade to a new product, we can discuss that, as well.

I look forward to hearing from you.

Cheers,

[Your name]


13. Customer Referral Email Template

Now that you've built a solid relationship with a customer, it's about time to ask them (nicely) for a referral. If they've had a very positive experience with your company, it's natural that they'll want the same for their family, friends, and colleagues in similar fields.


 Hi [Customer],

I'm so happy to hear that you're having a great experience with [product/service/company department]. Helping our customers help their customers has always been our goal.

Since I've loved getting to work with you these past few months, I was wondering if there was anyone you know who might benefit in a similar way? It would be a pleasure to help them achieve their goals.

I'm looking forward to it!

Thanks,

[Your name]

14. Customer Review Request Email Template

If you've worked with a customer for a while and helped them achieve results with your product or service, you may want to ask them to review your product, service, business, or you personally.

Reviews help increase ratings on review sites, which are one of the most trustworthy ways prospects research companies or products before making a purchase.

Timing-wise, it might make sense for you to send this email within a chain you've already started with the customer about the good results or a successful project you collaborated with them on. You can either copy this template directly into a chain, or use the exact wording to start a new thread from scratch.

If you sell a physical product that your customer personally uses, you might reach out 10-15 days after the product is delivered to ask them how it's going.

 Hi [Customer],

I hope you're having a great week so far! I saw you've started [details about how they're using your product] — it looks like you've achieved some impressive [details of the results they've achieved]. How are you enjoying working with the tool?

If you have any feedback or questions, don't hesitate to give me a call or shoot me an email, and I'll help you out!
If you'd like to share your experience using [Your company's tool], here are our pages on [review site] and [review site], where you can give us a rating and share your feedback to help other customers like you.

Thanks for your time, and give me a call if you have any questions!

[Your name]


Customer Refund Letter Templates

Here are a few useful customer service email templates that you can use for refunds.

15. Refund to Customer Email Template

Sadly, some customers are going to return your products.

Don't worry, it's not you. But it's also not them. They aren't upset or frustrated like the customers above. They simply don't enjoy the product or find a good use for it.

For instances like this, it's good to respond to a refund with an email expressing that there are no hard feelings and that you hope to do business with them again in the future.

 Hi [Customer],

I've processed your refund, and you should expect to see the amount appear in your bank account in the next couple of business days.

I'm sorry to hear that you didn't love your new product. I completely understand that it isn't for everyone.

If you're still on the search for the right choice for you, let me know. I'd be happy to talk you through some of our other options and see if any of them feel like a good fit. Thank you for your time and for giving us a try.

I hope to connect with you again in the near future.

Best,

[Your name]


16. Product Exchange Email Template

Fortunately, not every unhappy customer will ask for a refund. Some may regularly purchase your product, so they know that one poor experience doesn't represent your brand.

However, that also means they know what to expect from your product and will still be upset that it didn't perform up to their standards. They won't be angry enough to churn, but they will expect you to make things right. This is where this letter comes in handy.

 Hi [Customer],

Thanks for letting us know about this faulty product. We'll do our best to assess the problem and determine exactly what went wrong with your [product name].

In the meantime, please accept this replacement product that I've personally assessed for performance.

We'd like to offer our sincerest apologies for any inconvenience this may have caused. We hope you continue to enjoy using our product and we are happy to answer any questions or concerns you may have.

Please feel welcome to contact our support team at [phone number], or reply to this message and we'd be more than happy to help.

Thanks,

[Your name]


17. Product Discount Email Template

When it comes to refunds, not every company has the same policy. Some may not offer product exchanges or full compensation for specific products or services. Others may require proof of purchase to issue a refund and can only provide store credit without it.

For these cases, your business may offer a small promotion so the customer will have a discount the next time they shop at your store. It's not the refund the customer is looking for, but it's better than leaving them empty-handed.

 Hi [Customer],

Thanks for reaching out.

Unfortunately, we can't offer a refund at this time. According to our policy, [policy description + explanation of why the policy is in place].

I've checked with my manager to confirm this policy, and while we can't offer a full refund, we can provide you with a discount of [discount amount] for the next time you shop in our stores.

We sincerely appreciate your understanding in this matter. Please feel welcome to reach out to me with any questions you may have and I would be more than happy to help.

Thanks again,

[Your name]


18. Customer Apology Email Template

In some cases, your customer service team won't be able to provide any type of refund or discount. This can lead to an awkward or stressful situation with the customer, especially if they feel like your company is in the wrong.

While you should personalize every apology, this message can be a baseline to work from when you need to take responsibility for your company's work.

 Hi [Customer],

Thank you for providing us this feedback.

We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter. We know that [problem] has prevented you from achieving [customer's goal], and that we have fallen short of your expectations.

I have relayed this feedback to the rest of my team and can assure you that this mistake won't happen in the future. That said, if there's anything else that I can help you with at the moment, please feel welcome to reach out and I would be more than happy to help.

Thanks again,

[Your name]

19. Return of Overpayment Email Template

Depending on your business model, customers may have to pay for a product or service upfront and are reimbursed later if they paid more than they needed to. This either requires you to send them a check or wire the money via a direct deposit.

Regardless of how it's transferred, customers will want to know where this money is coming from. While they'll be happy to accept the return, they'll be dubious of its origin if you don't notify them ahead of time. You'll also want to take credit for this refund as it shows your intention to provide an honest transaction.

For these cases, you can use this letter to alert your customers of an overpayment.

 Hi [Customer],

Thank you for your recent payment of [payment amount].

Upon review of your transaction, we've determined that the amount you have paid is more than what was required for this product or service. The actual amount that was due was [payment amount], thus leaving you with a credit of [credit amount]. Please find a [check amount or notice of deposit] enclosed in this letter.

We strongly believe in providing an honest experience for our customers and can assure you that we are working constantly to prevent potential fraud. We hope this message resolves any concerns you may have about this transaction and are more than happy to answer any additional questions.

Thanks again,

[Your name]

20. Refund Notification Email Template

There are times where customers are eligible for a refund, but just don't know it. While you shouldn't be eager for them to return products, it'd be dishonest not to notify customers when they qualify to do so.

This type of proactive customer service builds trust with your customer base and creates a delightful support experience.

 Hi [Customer],

We hope this message finds you well.

We are reaching because you qualify for a refund for your purchase of [product name]. This refund is eligible for [period of time] and can be initiated by calling or messaging our customer service team.

Please feel welcome to reply to this email with any questions you may have and I would be more than happy to help.

Thanks,

[Your name]


21. Refund Status Email Template

To avoid any hiccups in the refund process, it'd be helpful to let your customer know the status of their refund once it's en route to their account.

If you'd prefer to refer to your company in the plural form, simply swap the "I" for "We."

 Hi [Customer],

I'm reaching out about the refund you initiated on [date].

Your refund has been deposited into your card ending in [last four digits of card]. You should see the amount credited to your account in about 3 to 5 business days.

If you don't see the refund in your account, respond to this email, and I'll look into it for you. In the meantime, please let me know if I can answer any additional questions — I'd be happy to help!

Thanks,

[Your name]


22. Refund Not Received Email Template

If your customer hasn't received a refund and reached out to you about it, you should act as if you're responding to a customer complaint: with empathy, sincerity, and clear intentions to resolve the problem.

Most of the time, the delay is on the bank's end. In this instance, gently remind the customer that a few more business days may pass before the refund is processed.

 Hi [Customer],

I'm so sorry to hear that a refund hasn't been deposited into your card ending in [last four digits of card].

I've contacted our accounting department to look into this issue for you. A refund has been issued, but it may take a few days for your bank to process the funds.

While we work on the delay on our end, I've created a ticket in our system to keep you updated on your refund status. We'll try to resolve the problem as soon as possible.

I sincerely apologize for the inconvenience this may have caused. In the meantime, feel free to reply to this email with any questions or concerns, and I'd be happy to help.

Thanks,
[Your name]


23. Out-of-Policy Refund Email Template

Sometimes, customers reach out for a refund when they're past the date of eligibility.

You have the option of offering store credit or giving them personalized support for getting the most out of their new product.

 Hi [Customer],

Thanks so much for reaching out about order #[number]. I'm so sorry the product hasn't worked out for you.

Because more than [number of days] days have passed since the date of purchase, you're no longer eligible for a refund.

However, I can give you store credit for your purchase. Alternatively, I can set up a meeting with our customer success department so that you can get the most out of your product.

Let me know which option you'd prefer. If you have any questions or concerns, I'd be happy to help.

Thanks,

[Your name]

Create a Strong Customer Experience Using Customer Service Email TemplatesUsing email templates will help you effortlessly master every email conversation and promote strong relationships with your customers. Provide personalized solutions, connect with your customers, and retain their business without needing to write every email from scratch.

The email templates above will help you create a winning customer service strategy — all while saving time and effort for your team.

Customer Retention Don't forget to share this post!

Many businesses find social media overwhelming — there are so many networks available, and they’re always adding new features for you to learn and integrate into your plan.

If you don’t have a full-time team of social media experts at your disposal, your success depends on creating a simple and sensible strategy that fits your resources and goals.

By the end of this guide, you'll know how to develop a social media strategy that'll not only drive traffic but will also quell that overwhelming feeling you get anytime you open Instagram or Twitter.

What is a social media strategy?

Your social media strategy is your master plan for how you create, post, and engage with your social media content.
It encompasses your social content guidelines, posting cadence, social media marketing campaigns, creative plans, and engagement strategy.

Why You Need a Social Media Strategy

The top three challenges that social media marketers face include reaching their audience, measuring ROI, and reaching business goals.

Crafting a social media strategy can help tackle these challenges and more. Social media strategies also equip you to set goals and guardrails, track their performance, and tweak your benchmarks over time. Without a starting point, you can't measure what's working and how to shift your activity to hit your goals.

A social media strategy also helps you set expectations for broader team involvement and get everyone aligned on what they should (and shouldn't) do on your social networks.


How to Create a Social Media Strategy

1. Define your target audience.
2. Start blogging.
3. Create educational content.
4. Focus on a few key channels.
5. Develop a recipe card to guide you.
6. Measure your results.
7. Adjust your tactics.

Let's unpack how to start building a social media strategy from scratch.

1. Define your target audience. If you haven’t already identified and documented your buyer personas, start by defining the key demographics of the audience you’re trying to reach — age, gender, occupation, income, hobbies and interests, etc.

Consider their challenges and what problems they're solving daily. Focus on no more than four types of people that represent the majority of your buyers. Don’t get hung up on the exceptions or outliers, or you’ll never get started!

2. Start blogging

Fresh content is the linchpin of a successful social strategy, so commit to creating new, quality content on a consistent basis. Compile a list of common questions from prospects and commit to addressing these questions with at least one new blog post per week.

3. Create educational content.

Create downloadable content like ebooks, checklists, videos, and infographics that address your buyer’s pains. If your content is truly helpful, people will likely share it on social media and extend your reach.

4. Focus on a few key social channels.

Most startups and small businesses don’t have the bandwidth to establish and sustain a quality social media presence on every single channel. It's also overwhelming to learn the rules of engagement on a bunch of different networks at one time.

So, start small. Research key networks to learn where your target audience is spending time and focus your effort on building, nurturing, and sustaining a community there before moving on to another channel.

5. Develop a recipe card to guide you.Social media isn’t an exact science (and doesn't work the same for every business or industry). To see results for your business, establish a consistent posting and engagement schedule.

Develop a reasonable recipe card — one you can actually stick to and get your team to follow. Set goals for your posting and engagement frequency and hold yourself accountable to following your recipe.

6. Measure your results.

There are countless things to track on your social media channels. Start by looking at how much traffic your social accounts are driving to your website or blog.

Watch your posts to see what people are responding to, and look for trends related to particular topics or keywords that generate more interest than others. Once you get an idea of your average traffic and post performance, set goals for key metrics and keep a scorecard to measure your progress.

Be sure to choose metrics that are easy to gather - if it's too time-consuming to track, you'll fall off the wagon! Examples of simple metrics (to start with) include net new fans and followers, number of interactions, and visits to your website from social.

7. Adjust your tactics.Social media won't start working overnight. It takes time to build a following, establish your brand, and start seeing results. Experiment a bit to find the right combination of channels, content, and messaging that works for your audience.

Over time, you’ll be able to adjust your recipe card, content, and personas based on the information you’re gathering — which will help you fine tune your strategy and generate more consistent results.

Social Media Marketing Strategy

Social media is a multipurpose business asset. It connects you with your audience, and it also promotes your products, services, and brand. Both functions are equally important.

Building a social media strategy for marketing is a bit different than the process we discussed above. How so? For example, your benchmarks and goals may be more specific to metrics you track for other marketing efforts.

When using social media to market your business, ensure the experience on your social networks is a positive, consistent one. All imagery and content on your social media accounts should be consistent with those on your website, blog, and other digital real estate.

Pay close attention to any questions or comments your audience posts, and be quick to address those (as that engagement could make or break a conversion or purchase).

Lastly, align the content you post and how you post it with marketing campaigns you're running on other channels (e.g., email or ads). This brings us to our next section ...

Social Media Content Strategy

Content is the crux of any social media strategy. Without content, you can't engage with your audience, promote your products, or measure performance.

The somewhat fleeting (and brief) nature of social media may lead you to believe that you don't have to plan its content as much as you do for, say, your emails or blogs. That's untrue. Social media content may not be as static as your landing pages or blog content, but it's still equally important for engaging your audience and representing your brand as a whole.

For that reason, you should also have a social media content strategy. This should include:

• Posting guidelines and specs for each network on which you're active (e.g., share GIFs on Twitter but avoid on Facebook)
• Target audience nuances per network (e.g., the younger segment of your audience is more active on Instagram than LinkedIn)
• Repurposing plans for long-form content from your blog, podcast, e-books, etc.
• Who on your team is allowed to post and who's responsible for engaging followers
• The companies, publications, and individuals you'll repost (and those who you won't/can't)​

For more on creating a content strategy for social media, here's a helpful video by HubSpot's Aja Frost.

Social Media Strategy TemplatesSocial media is overwhelming; I get it. Starting your strategy from scratch is even more overwhelming, which is why we developed 10 free social media templates to help.

In the free download, you'll receive:

• Scheduling templates for every channel, since social media channels aren't one-size-fits-all
• Complete calendar of hashtag holidays, so you never forget to participate with new, fun content
• Social auditing template to track your followers, engagement rates, and more
• A social media content calendar to organize campaigns across every channel
• A social reporting template to track your monthly social successes
• A paid social template to help you manage and optimize your paid budget

Time to Get SocialStill feel like social media is overwhelming? That's OK; I'm not sure that feeling every fully fades. You can certainly diminish it, though, by leveraging the tips in this guide and the free templates above. Remember: Tackle one social network at a time, prioritize your audience, and focus the content that works. You'll see results and traffic in no time.

Social Media Strategy Don't forget to share this post!

Want to grow your TikTok reach? Wondering how to boost your organic content?

In this article, you’ll discover how to use the TikTok Promote ad feature to amplify your content and reach more people.

What is TikTok Promote?

After months of testing, TikTok has released its new Promote feature, which allows you to promote your organic videos to reach new audiences. This is exciting news for anyone looking to find their target audience without their organic reach getting penalized or shadowbanned. TikTok may even reward those who hop on the new trend quickly.

Similar to Facebook Boost, TikTok Promote is a tool for advertising to people on the platform. It allows creators, businesses, and influencers of any kind to push posts out to a larger pool of consumers. This feature can help you grow your community on TikTok by connecting with more like-minded audiences in a cost-effective and straightforward way.

For this type of campaign, you can only promote public videos with original sound, or a sound specifically created for commercial purposes. (There are more than 100,000 free-to-use sounds available in the TikTok library.) The Promote feature isn’t available for videos containing copyrighted sounds.

Here’s how to set up a new video campaign to promote an organic video and analyze its performance.

1: Choose a Goal for Your TikTok Promote Video CampaignThe first step in creating a Promote video campaign is setting a specific goal based on your overarching business objectives. You have three options: more views, more website visits, or more followers.

More Views

If you’re trying to reach a larger audience on TikTok to get the word out about your business or offering, choose More Views as your goal when setting up your campaign.

This goal will get more people to watch your video, boosting your potential for higher engagement on your post and profile. If consumers like what they see, they’ll be more likely to engage with additional posts, follow you, and maybe even check out your website to learn more.

More Website Visits

Promote offers you an option to guide people straight to your website. If this is your goal, choose More Website Visits for your campaign. When setting up your ad, you’ll enter your website URL and select a call to action (CTA) button. CTA options include Shop Now, Learn More, Contact Us, and Sign Up, among others. This feature works similarly to Instagram’s swipe-up feature.

More Followers

If your main objective is to grow your TikTok following and community, choose More Followers. Increasing the size of your audience can also help you reach other goals like boosting engagement, as long as you target people truly interested in your business. Having a more significant following will also give you a larger community to market (and eventually sell) to.

If you’re a new business, new to TikTok, or haven’t successfully grown an audience on the platform, growing your following could help you create a solid foundation to build from.

Identify Organic TikTok Videos to Promote

Now that you’ve chosen a goal for your campaign, it’s time to identify the best video to help you reach that goal. You can choose any TikTok video you’ve created as long as it’s an original, public video without copyright issues.

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Try to choose a video that has already performed well organically. The video should also authentically show off your brand. Using your most popular content—the video with the most reach and engagement—is a logical way to reach and engage more people. You’ll gain views, traffic, and followers on top of the organic engagement you’ve already earned.

To find your top-performing TikTok videos, start by visiting the analytics section of your account. Simply tap on the hamburger menu in the top-right corner of your TikTok profile. This will take you to your settings.

Next, click on either Business Suite or Creator Tools and then Analytics.

The first screen you’ll see in your TikTok analytics is the Overview tab, where you can view account data ranging from the last 7–28 days.

Note: You can download data if you use the desktop version instead of mobile.

To dig into the analytics for your TikTok videos, click on the Content tab. Here, you can view your posts from the past week and see which ones are trending. Click into a specific video for deeper insights like total play time, total views, average watch time, and audience information.

Identify your most popular TikTok content in terms of views, reach, play time, total watch time, and engagement (likes, shares, and comments). Your top-performing video has the best chance of performing well through promotion.
3: Set Up Your TikTok Promote Video CampaignTo set up your campaign, you can use either the Promote button on a post or go through TikTok Business Suite.

Using the Promote Button. To start setting up your campaign with the Promote button, you have a couple of options.
The first way to access Promote is to go directly to the video you want to use and tap on the three dots near the bottom-right corner of your screen.

Tap the Promote button to begin setting up your campaign, starting on the “What is your goal?” page.

The second way to access Promote is via your settings. Tap on Creator Tools and then Promote. Next, choose the video you wish to promote and select your goal.

If you chose More Website Visits as your goal, you’ll enter the URL of your landing page and a CTA to encourage people to click.

Next, choose the audience you want to target. You can select Automatic for TikTok to choose for you or Custom if you have specific preferences.

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If you customize your targeting audience, you can select a gender, age range, and interests. When making selections, think about who you want to reach. Are they interested in a product like yours or a form of entertainment that relates to what you sell?

Let’s say, for example, that you sell hiking shoes for people in the U.S. Your audience is comprised of avid travelers, digital nomads, and adventure-seekers. They’re active, most of them have a dog, and they love trying a good beer in a new city (or small mountain town). They also love the simple life and are primarily female, working from home, and in their mid-20s to mid-30s.

You could make the following selections for your target audience:

After you’ve customized your audience, tap Next to set a budget and duration for your campaign (how long you’d like to run your promotion).

If you have an Android device, you’ll need to add payment information before submitting your ad for review. If you’re an iPhone user, you can recharge your account with virtual coins. TikTok Coins are the app’s currency that you can purchase using real money. The value of these coins changes over time, but you’ll see how much they cost when you’re ready to buy.

Finally, tap on Start Promotion. Once TikTok approves your campaign, it’ll begin running.

Using TikTok Business Suite

Using Business Suite to set up your promotion is very similar to using the Promote button. If you have a business account, you can navigate to Settings and Privacy > Business Suite > Promote. Then follow the same process described in the previous section to set up your ad.

4: Analyze the Performance of Promoted TikTok Videos

During and after you run your promoted TikTok video campaign, you can check its performance. To view the analytics of your post, tap on the three dots in the bottom right-hand corner of the post. Then tap on Analytics. You’ll see this screen filled with the data from your video ad:

Here’s a rundown of what each metric means and how it pertains to your ad’s performance.

• Views (play icon): How many times your video plays for someone. A view can consist of anything from a millisecond to minutes of watch time. If your video loops for someone several times, TikTok counts each loop as a distinct view.
• Likes (heart icon): The number of likes your post has received.
• Comments (conversation bubble icon): The total number of comments your post has received.
• Shares (arrow icon): The total number of times someone shared your post.
• Total play time: The amount of time—cumulatively—that people have spent watching your video. Use this metric to compare your current video play time with that of other videos you’ve posted. You can find which ones get the most play time overall.
• Average watch time: The average time viewers spend watching your video. The longer your video holds people’s attention, the more engaging it is. Your goal is to get people to watch to the end (if not multiple times).
• Watched full video: This is the total number of times people have watched your video through to the end.
• Reached audience: The total number of unique users who’ve seen your video.
• Video views by section: This metric shows you where your traffic comes from. Sources may include the For You section, people already following you, searches, hashtags, sounds, or personal profiles.
• Video views by region: This metric breaks down your audience by territory (their location).

Analytics for Website Visits

If your goal is to drive traffic to a landing page on your website, you can measure referral traffic through TikTok. The Promote tool allows you to track the number of people who visit your website by clicking on your link.
To view these analytics, go to Settings and Privacy > Creator Tools > Promote. On the Promotions page, tap on See Details.

Insights for Video Views

If your goal is to increase video views, you should primarily focus on monitoring views and reached audience. You can also calculate your post reach percentage to determine what percentage of your audience saw your post.
Here’s the formula:

Post reach percentage = (Reached audience / Total number of followers) x 100
As you run future campaigns with the same goal, you can begin comparing each post’s performance in terms of views and reach.

Follower Growth Rate

To find the analytics for your follower count, go to Settings and Privacy > Business Suite > Analytics. You’ll find analytics for your entire account in this section, including engagement metrics, follower information, and content data.

If your goal is to grow your following, focus on the graph on the Followers tab. It will show you your total number of new followers, the growth rate, and demographic information.

You’ll also gain insight into what countries your followers are from and their activity (which times and days they’re most active on TikTok). Studying these analytics can help you optimize future campaigns and posting times.

Conclusion

Marketers can experience numerous outstanding benefits by investing in TikTok and its new Promote feature. Jumping on the latest trend just might push you ahead of competitors who haven’t yet taken advantage of the opportunity.

TikTok Promote could be an effective way for you to spread brand awareness, gain new fans for your business, and send leads straight to your website. 

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The great thing about the internet is that it's full of brilliant marketers sharing great information.
Social media is no exception.


If you have some extra time in your week to add more blogs to your reading list, we recommend you consider subscribing to some of these 33 blogs specifically about social media marketing.

Social Media Calendar Template

HubSpot Marketing Blog

On the HubSpot Marketing blog, we strive to cover every topic that a modern-day marketer would need to know about. This includes social media. Not only can you find general posts about social media marketing, but you can also find content and original research about specific platforms, like Instagram.

2. Social Media Explorer

Social Media Explorer, founded by Jason Falls, is constantly pumping out great posts on social media's impact on marketing and public relations.

3. The Future Buzz

Adam Singer's blog, The Future Buzz, takes a clear approach to social media marketing and SEO topics, and isn't afraid to take a stance against ideas and tactics he thinks are bad for marketers.

4. Duct Tape MarketingI

f you're a small business owner, Duct Tape Marketing is a must-read for strategic and tactical advice about leveraging online marketing and social media to grow your business.

5. Social Media Today

Social Media Today offers a diverse mix of news on social networks' latest developments and cutting-edge tips to perfect your use of each platform. The blog also hosts live Twitter chats from its Twitter hashtag, #SMTLive, on various social media topics twice a month.

6. Small Business Trends

The Social Media section of Small Business Trends, a large news property for entrepreneurs, is filled with expert social media advice and multimedia content for the small business.

7. Web Ink Now

Author and speaker, David Meerman Scott shares great theories and real-life examples of social media's impact on marketing, as well as easy-to-understand content that is great for non-marketing executives.

8. Rebekah Radice

Rebekah Radice is an award-winning social media influencer, and her blog is evidence of her expertise in this industry. Her blog packages common social media topics into solution-based content that tells marketers what they need to know. She also hosts a podcast called Brand Authority, further expanding on the challenges she examines on her blog.

9. Mari Smith

Mari Smith has been called the "Queen of Facebook," and her Facebook-specific blog is a testament to this generous title. Smith uses the latest Facebook trends to create up-to-date insights for the modern social media marketer -- with ample video marketing advice to boot.

10. The Social Media Hat

From social media to email marketing, this simple-looking property is an all-in-one resource for content marketers. The Social Media Hat also includes a recommended list of marketing tools, giving you opportunities to apply what you learn from the blog to your marketing operations.

11. Jon Loomer

Jon Loomer is a blogger and podcaster whose website offers both articles and video tutorials on all things Facebook marketing.

12. Top Rank Online Marketing Blog

The TopRank blog has a long history of delivering a great blend of search engine and social media marketing information in easily digestible lists and posts.

13. SocialMedia.biz

This comprehensive blog breaks down its social media content into News, Business, How-To, and Marketing topics -- providing a reader experience that is sorted according to the unique social media challenges you might face in your career.

14. DreamGrow

DreamGrow is dedicated to social media in the context of content marketing. The blog caters to both content creators and marketing strategists, showing readers how to use social media to grow as businesses and as individuals.

15. MarketingProfs Daily Fix

While MarketingProfs reserves some of its content for paid members, its Daily Fix blog offers great daily marketing content for free.

16. Social Business

Eileen Brown's blog, a property of ZDNet, is an expansive resource for emerging trends relating to social media's impact on business.

17. Ask Aaron Lee

Aaron Lee is a social media manager from Malaysia, who uses his experience as an entrepreneur to educate half a million readers worldwide on using social media to grow a business.

18. Altitude Branding

For thoughtful and honest commentary and advice on social media and conducting business on the web, check out Amber Naslund's blog.

19. Dave Fleet

Dave's blog provides valuable information regarding how social media has an impact on brands and traditional communications functions like public relations and advertising.

20. Social Media Examiner

With tons of great guest authors and consistent how-to content, Social Media Examiner offers a ton of free advice for marketers across industries.

21. Convince & Convert

Jay Baer provides actionable information about the best ways to use social media to improve reach and convert new customers.

22. Web Strategy by Jeremiah Owyang

For an analyst's perspective on high-level social media concepts and emerging trends like social CRM, take a minute to check out Jeremiah's blog.

23. Search Engine Land

Long-time search engine marketing resource Search Engine Land provides expert advice on search marketing.

24. ProBlogger

For those who are interested in improving and expanding their blog across all their digital channels, ProBlogger discusses the strategies and tactics needed to become a successful blogger.

25. Sprout Social

Sprout Social is a social media management tool whose Insights blog is always tuned to the latest best practices in social media marketing -- from what content to post to using chatbots for better customer service.

26. Bad Pitch Blog

The Bad Pitch Blog points out mistakes other marketers have made so that you won't make them, too. You'll find some important perspective on media relations -- across all digital channels -- in these posts.

27. The Moz Blog

Moz is known for offering expert tools and advice on search engine optimization (SEO). What you might not know is that the famous Moz Blog also gives you social media advice from the unique perspective of SEO.

28. Peg Fitzpatrick

Peg Fitzpatrick is the author of the best-selling book, "The Art of Social Media," and her blog is an equally creative take on social media marketing for today's content producers.

29. RazorSocial

RazorSocial's social media blog is one of nine content categories that shows you different ways of thinking about content strategy, as well as how to perfect your use of certain marketing tools.

30. Socially Sorted

This award-winning marketing blog comes from Donna Moritz, an Australian content strategist who writes about using social media to become a better storyteller.

31. Neil Patel

Neil Patel is a marketing expert, entrepreneur, and consultant who's worked with a number of major companies like Amazon, NBC, and GM.

While Patel's research and insights have been featured on our own blog a handful of times, he also publishes content on his own site. While many of his posts relate to SEO, you can also find content around other digital marketing topics, including social media. 

32. Later

Later is primarily known for its Instagram scheduling platform. However, they also have a pretty comprehensive social media blog that HubSpot's social manager, Kelly Hendrickson, personally loves to read.
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33. Buffer

Similar to other blogs on this list, Buffer posts a handful of social-media related posts per day. Buffer, which is a personal favorite of our social media community manager, Krystal Wu, also use videos, original data, and infographics to tell visual stories about social media tactics. 

Reading Up on Social Media Trends

The list of social media blogs is endless, and could be quite overwhelming to you. You might be asking yourself, "How do I keep up with all 33 blogs on this list?"

The truth is that you don't need to read every single blog on this list every day. You just need to skim the ones that value your team and strategies most. 

To eliminate the need for constant surfing, when you find a blog you love, subscribe to its email list for daily notifications in your inbox. 

To learn more about social media marketing, be sure to check our blog posts for more insights


Social Media Marketing Don't forget to share this post!

Let's say you're tracking the performance of your pay-per-click (PPC) ad campaigns. After all that hard work and PPC strategizing you put toward improving your performance grade, how's the traffic looking? Is it a steep climb, or are you unimpressed with the result?

Some of us come off as natural all-star rock climbers, while others are left frigid, timid, and stuck to the crevices of the wall.

What's the secret? As with most things: proper training.  And if you don't have any, don't worry -- there's still hope.
Below, you'll learn how to run a PPC campaign on a few of the most common platforms, followed by five tips for how to maximize your campaign's performance.

How to Run a PPC Campaign

1. Choose a platform for your PPC campaign.
2. Choose a type of ad to invest in.
3. Determine your budget and bidding strategy.
4. Customize your target audience, interests, location, and search terms.
5. Organize your campaign into "ad groups."
6. Identify and design landing pages that match the intent of each search term.
7. Track your ads' performance in context of your larger marketing initiatives.​​

1. Choose a platform for your PPC campaign.Your first step in running a new PPC campaign is to decide on which platform to run it. Google Ads are perhaps the most popular PPC campaign among today's marketers, but did you know social networks like Facebook and Twitter also offer pay-per-click advertisements?

Here's how each of these common ad platforms work.

Facebook Ads

Facebook Ads allow you to place "sponsored" posts on the newsfeeds of users who identify with specific audience characteristics set by you, the advertiser. Using this platform, you can choose your ad's objective -- including brand awareness, website traffic, and store visits -- your target audience, budget, and ad format. Facebook will then place your ad on the newsfeeds of users who match your choices, and charge you every time this ad is clicked.

Twitter Ads

Twitter Ads work similarly to Facebook Ads. Using Twitter's PPC ad platform, advertisers can choose between eight different advertising objectives -- including app installs, new followers, tweet engagements, and website traffic -- as well as their target audience for the ads they run. Twitter will then "promote" your post on the newsfeeds of users who match your choices, and charge you every time this ad is clicked.

Google Ads

Google Ads allow you to pay for high-ranking real estate on Google's various web properties -- including search engine results pages (SERPs). Your campaign can take the form of a Display Ad, a Search Ad, an App Ad, or a Video Ad -- the latter of which places your video on YouTube.

These PPC campaigns allow you to set your ad budget, customize your audience, and/or commit to groups of search terms on which you want your search result to appear. Google then charges you each time this search result is clicked.

For the purposes of explaining how to run a PPC campaign, we'll focus on Google Ads in the steps below.

2. Choose a type of ad to invest in.Each platform described above will give you options for the type of ad you want to pay for clicks on. On Facebook, for example, you can choose between a single image, a single video, or a slideshow to be your ad's main asset. On Google, your ad options are:

Display Ads

Banner ads can appear anywhere in the Google ecosystem, such as Gmail, YouTube, and similar domains within Google's "Display Network."

This ad type is what you most likely associate with PPC. A method of search engine marketing, Google's Search Ads show your chosen landing page in the form of a hyperlinked search result when users enter specific search terms. You can choose these search terms when setting up your Google Ads campaign.

Ads help to promote an app you've developed for sale on Google Play, the company's app marketplace. Using this ad type, Google automatically synthesizes each ad's artwork using the contents of your app's download page. Google then runs these ads in your chosen languages and locations. App Ads can appear across the Google ecosystem, including Google Search, Google Play, and YouTube.

Video Ads

Google's Video Ads appear across YouTube and certain Google partner platforms. Advertisers can run their video ads before, during, or at the end of various videos that share a similar audience with the advertiser.

3. Determine your ad budget and bidding strategy.

Your PPC campaign budget will dictate how much you're willing to pay for the clicks you get on your ad placements. On Google Ads, you'll set a daily budget, whereas platforms like Twitter and Facebook will have you select the increments you want your payments to be in.

So, for example, if your marketing team is allotted $1,000 for PPC, you'll first want to find out how many campaigns you're running. Let's say that number is eight, which would theoretically make each campaign worth $125. Having determined how much of that budget is available to each campaign, you'll then divide this number by the number of days you want this campaign to run. If you want it to run for 14 days, your daily budget would be roughly $8.93/day.

However, there is another element of budget-setting in the world of PPC: Not all topics and audiences are equal in value. This means certain interests, audience segments, and especially search terms will cost different amounts per click.

Most PPC platforms have "auction" systems that help you decide how much your audience criteria will cost you. In turn, you have several bidding strategies available to you to help you make the most cost-effective purchases for your campaign. On Google Ads, these bidding strategies include:

• Cost-per-click (CPC) bidding: You pay Google each time someone clicks on your ad.
• Cost-per-thousand viewable impressions (vCPM) bidding: You pay Google for every 1,000 times your ad appears to users.
• Cost-per-acquisition (CPA) bidding: You pay Google each time someone clicks on your ad, but the amount you pay is automatically optimized against how much it costs you to "acquire" a customer -- or similar conversion behavior -- from your website.
• Cost-per-view (CPV) bidding: You pay Google each time your video ad is viewed, clicked on, or otherwise engaged with on YouTube.

4. Customize your target audience, interests, location, and search terms.In any PPC platform you choose, you have ability to choose who you want your ads to reach. The "who," in the context of Google Ads, includes your audience's location, interests, apps they use, and of course the searches they perform. You can also create custom audiences each with their own "custom affinities" and "custom intents" to help you further tailor your PPC campaign to the right people.

Once you've established your target audience, you'll top it all off with specific search terms, whose SERPs you want your ads to appear on (this is assuming you're creating Google Search Ads). Be careful how many keywords you choose for each ad. Contrary to what Google Ads might suggest, the more keywords you choose to place an ad on, the higher the chance you'll wind up in front of the wrong audience.


Start with just one or two keywords that are high in search volume and match the intent of your target visitor (we'll talk more about intent in step 6, below).

5. Organize your campaign into "ad groups."Assuming you're creating Google Search Ads, you'll take the keywords you selected in step 4, above, and put them into "ad groups." If you're creating PPC ads on Twitter, you'll use a similar campaign framework.

In each ad group, you can further customize the search terms associated with that ad to be sure your ads are appearing in front of the people who are most interested in your content. For example, instead of simply selecting two keywords that both sound alike and have high monthly search volume, you can parse the specific words within your search terms and set your ad to appear in any search engine query that contains those words. Here's an example of both scenarios:

A Bad Ad Group

If your PPC ad is promoting the sale of ice skates, you might start with the search term "ice skates." Then you discover the search term, "ice skating," and decide to add it to your PPC ad. The second search term, "ice skating," weakens the ad group. Why?

While "ice skates" appeals to those who are looking for ice skates to buy, "ice skating" stretches your audience to include those who might be looking for ice skates, ice rinks in their area, or even instructions on how to start ice skating -- searches that don't apply to your target audience and therefore limit the chances you'll find interested customers among the people who click on your ad.

A Good Ad Group

If your PPC ad is promoting the sale of ice skates, you might start with this search term and decide to branch out into other search terms that include this term, but carry different or additional wording.

For example, using Google Ads features like Modified Broad Match, you can also pick up searches like "skates for ice rinks." Using Phrase Match, you can pick up searches like "ice skates for hockey." This way, you can diversify your ad with more search terms without sacrificing the interests of your audience.

6. Identify and design landing pages that match the intent of each search term.It's not a good idea to make the destination of your PPC ad your website's homepage. This only serves to confuse your visitors and, ultimately, scare them off. Whether you choose from an existing webpage on your domain, or design a new one, make sure you're sending your visitors to a destination that helps them find what they're looking for. This is known as "intent match," and search engines like Google take it very seriously.

Let's go back to our "ice skates" example from step 5, above. If someone searches for "ice skates," clicks on your ad, and they're taken to a page on your website offering ice skating lessons, you haven't matched the intent of their search -- even if this page is set up to convert visitors using a signup form for paid skating lessons. These people are looking to purchase ice skates, not lessons. Therefore, a better destination page for this ad would be a product browsing page with all of your available ice skates listed and optimized for purchasing.

7. Track your PPC campaign's performance in context of your larger marketing initiatives.The platform on which you're running your PPC campaign will have an analytics dashboard where you can track how your ads are performing. Take full advantage of it -- here, you get to see the fruits of your labor. This includes the traffic you're receiving to your ad's landing page, how much you're spending, and even how well this traffic is converting into leads or revenue.

With this data, you can find out if you're getting the bang for your buck. But don't be afraid to consider a more holistic view of your PPC ads' performance, as well. By integrating your Google, Twitter, Facebook, or even LinkedIn ad campaigns into your company's marketing software, you can associate these PPC campaigns with the rest of your marketing initiatives -- helping you determine how the business is performing as a result of your paid efforts.

PPC Tips

1. Include "negative keywords" in your PPC campaign.
2. Use the "Iceberg Effect" to gain more control over your PPC campaign.
3. Keep tabs on conversions vs. sales.
4. Gauge your visitors' intent on the CTA temperature scale.
5. Use micro PPC conversions to break down the larger conversion into smaller pieces.​​

1. Include "negative keywords" in your PPC campaign.Just as there are keywords and search terms that dictate where each PPC ad you run will appear, there are keywords that you can specifically omit from your campaign. These are called "negative keywords," and they prompt your ad platform to avoid placing ads on results pages that are produced when a user enters these search terms.

In the example group of search terms, above, an advertiser on Google Ads has elected to place their ad on the SERPs of the search terms, "blue tennis shoes" and "running gear" -- but not "blue running shoes," "shoes running," and "running shoes." This allows the advertiser to avoid audiences who are searching for these products, since they're looking for something similar but that the advertiser doesn't actually sell.

Learn more about how to select negative keywords here.

2. Use the "Iceberg Effect" to gain more control over your PPC campaign.The search terms that you end up paying for and the keywords that you're actually targeting don't always line up the way you want.

Too often we see the "Iceberg Effect" in action, where miscellaneous search terms below the surface are tacked onto keywords that we think are working properly in our ad campaigns. It gives us an unhealthy search-to-keyword ratio that might look something like this:


Not being in control of all those search terms? Not ideal. With a search term to keyword discrepancy ratio of 132:1, it can be challenging to continually improve your clickthrough rates and lower your cost-per-click averages.

How do you gain control of this icy situation? We use something called Single Keyword Ad Groups (SKAGs) to shoot for a 1:1 ratio of search terms to keywords, allowing for more control over the entire ad group.

Here's what a non-SKAGs search term report might look like:

It's not that any of these search terms are bad, it's that each search term has a different conversion and sales rate. And by keeping them as search terms and not turning them into keywords, you will never be able to control them to take your PPC campaigns to the next level.

So what does a search term report look like if we use this granular PPC tactic and use SKAGs?

Everything in the search term column matches the keyword column. With the SKAGs tactic, you can get super granular and isolate one variable at a time, which means you have more control over your entire PPC account.
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And with the ability to lower your search term to keyword ratio to 1:1, you can take it one step further and do the same from keyword to ad. When this happens, you're able to increase your clickthrough rate, which in turn:

• Increases your quality score
• Decreases your cost-per-click
• Increases your impression share
• Improves your average position

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3. Keep tabs on conversions vs. sales.

​With your PPC tactics now upgraded, your PPC campaigns should be driving up conversion volumes and making you more money. But do you know which keywords, audiences, or placements are actually making you money?

If you don't track the components of your campaign and attribute them to your sales, you might be missing out on where to focus your efforts. By implementing Google's ValueTrack parameters you can automatically track data within URLs when your visitors convert.

When you tie your hidden field sales tracking back to your CRM, you can find out specific details about which leads are making you the revenue (doesn't apply to ecommerce). Hidden form fields can reveal to you things that happen during a conversion, like which landing page URL your conversion came from, where the visitor is located, or what keyword they typed in.

You can also do this with manual UTM parameters. Here's an example of how on the surface, you would think Keyword #1 is converting better:

Keyword #1 has a lower cost-per-conversion.
Here's an example of what hidden field sales tracking can reveal to you on a deeper level:


Now Keyword #2 looks better, right?
Although Keyword #1 has a lower cost-per-conversion, Keyword #2 has a much higher sales rate, which is making you more money. See the benefits of tracking the sale vs. the conversion?

Knowing these types of details can help you understand where you should be crediting your sales success, so you can be more aggressive in bidding on those keywords, audiences, or placements. With this PPC tactic, you can ease up your budget on the areas that aren't contributing to sales, and allocate to the areas that are.

4. Gauge your visitors' intent on the CTA temperature scale.Not all PPC visitors come through to your landing pages with the same conversion intent.

Typically, those that come through from display tend to be colder, while visitors that come in from search tend to be warmer. Here's a visual we've learned works well across the multitude of client verticals we service:

There's a temperature scale that varies depending on visitor origin. Knowing where your visitors come from can help you immensely when it comes to matching your call-to-action with their temperature in the conversion funnel. We recommend testing out various CTAs to match the intent temperature of your visitors -- after all, a small CTA tweak could've made all the difference.

Here are some ideas to make your offer more relevant to your visitors:

In short: the warmer your visitor's intent the warmer the CTA can be. Traffic that comes in from the display network will likely respond to colder CTAs, since those visitors are in the awareness stage.

5. Use micro PPC conversions to break down the larger conversion into smaller pieces.As you know, the more granular and detail-oriented you can get with you PPC campaigns, the more control you can have over the success of them.
When it comes to conversions, you can break down your larger macro conversion into micro conversions to figure out where your issues are.

An effective way to figure out which part of your PPC campaign is causing the conversion bottleneck is to analyze the micro conversions. Let's say that you're running some new Facebook campaigns but for some reason, no one is converting. If you knew, however, that visitors spend an average of four seconds on your site/landing page, then you know that your Facebook ad targeting may be off. Instead of thinking it's the ad or landing page that needs some tweaking, it could be your targeting instead.

Here are some common types of micro conversions we use to analyze the path towards a conversion:

What can each of these common micro conversions tell you about your landing page? Let's break it down:
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• Time On Site. How long are your visitors spending on your site? If the time is brief, the conversion issue doesn't have to do with your landing page design. The issue is happening in an earlier stage, like in your ad campaign or your targeting options.
• Scroll Depth. How far are your visitors scrolling down your landing page? If they aren't scrolling down very far, maybe you need to have a shorter landing page where your CTA is above the fold. If they're scrolling pretty deep, it might be a good opportunity to include additional (super legible) offer details toward the bottom of the page.
• Form Field Completion. Are visitors abandoning your forms? If so, try testing out different formats and include a multi-step landing page with more form fields.
• Button Click. Testing out different CTA button colors and copy may be the key to your larger conversion success.​

By isolating micro conversions you can zero in on where exactly the conversion friction is located, which can help you alleviate the issues quickly and reach your larger conversion goal.

Whether it's addressing the Iceberg Effect, tracking your sales vs. conversions, testing CTA temperatures, or analyzing your micro PPC conversions, each of these PPC tactics can have a significantly positive impact on the performance of your campaigns.

And the best part, there's a good chance your competitors don't even know about them.

Now it's your turn to up your PPC performance game. With these useful PPC tactics, you'll be climbing your performance incline to the top with utmost ease.


PPC Don't forget to share this post!

Social media management is a core part of digital marketing. Leveraging social media allows brands to engage with audiences, create and publish relevant content, and access a whole world of potential new customers.
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With the right tools and knowledge, you can unlock the audiences—and huge marketing potential—of each social media platform.

What is social media management?

Social media management is the process of creating, publishing, and analyzing organic (unpaid) and paid content on social media profiles to support business objectives. 

Business objectives can include earning sales, growing an audience, or increasing customer engagement. 

Managing social media includes engaging with audiences and influencers on social media platforms such as Facebook, Twitter, Instagram, and LinkedIn. It can also include tracking your social media performance against competitors.

While some companies were initially slow to include social media in their marketing strategies, the ability to reach enormous audiences on networks like Facebook (which has over 2.32 billion active monthly users) makes it impossible to ignore the platforms’ commercial potential. 

Businesses now use social media to manage and nurture relationships with customers by responding to reviews, and informing and entertaining their audience with tailor-made content. 

Why is social media management important? In the United States alone, as many as 295 million people use social media; that’s around three-quarters of the total population. 

Companies that effectively leverage social networks in their marketing plans can be rewarded with a growing audience and strong customer engagement. One of the most effective ways to manage social media is to run a mixture of paid and organic marketing campaigns. 

Paid social media (think ads) is a great way to get your brand message in front of new audiences. The algorithms deployed by social networks can make it difficult to reach new profiles with unpaid content. Paid ads can also be used to amplify your organic content such as videos or blog posts, or promote an offer that is converting well for you on other marketing channels.

Organic social media campaigns may not be as potent as paid social for reaching new customers, but it’s an excellent method for maintaining strong customer relationships and nurturing your audience. Organic social can be especially effective when content is published regularly. 

Studies suggest that, in many cases, posting once or twice per day is optimal for an organic social posting cadence, depending on the platform. 

If your content is high quality and published regularly, your audience is likely to stay engaged and rely on your content as a source of updates, information, and entertainment. 

Content can also help build trust and position your brand as an authority.

A busy social media schedule with multiple profiles on multiple platforms invites complexity. It’s important to work efficiently across a variety of social tasks, and accurately measure the ROI of your social media campaigns to ensure your budget is not going to waste. 

As managing social media for business can be a time-intensive process, many companies choose to automate their tasks with social media tools.

Social media tools can be an affordable and effective way to manage your profiles. Tools facilitate more efficient workflows by automating or reducing time-consuming tasks, like scheduling your content. They can also provide valuable insights that help you execute better campaigns, analyze ROI, track audience engagement, or check on your competitors’ social media performance.

What social media management tools are available?

There are a wealth of social media management tools available for social media scheduling, tracking, and more. However, you’ll benefit by working with a toolkit that tackles each part of your workflow. 

There are many social media tools that can help you manage your social media presence on Facebook, Twitter, Instagram, Youtube, Pinterest, Google My Business, and LinkedIn.

You can plan, deploy, and measure the performance of your entire social media strategy, all in one place. The toolkit is designed to manage multiple profiles for multiple businesses with an easy-to-read dashboard.

Tool 1: Social Media Ads

If you’re looking to market to new audiences and break through the barriers presented by social media algorithms, then a great way to start is with some ads. The Social Media Ads tool helps you build and launch ad campaigns for Facebook, Instagram, Messenger, and Facebook Audience Network. 

The intuitive interface makes creating a new campaign easy. Select your objective (reach, traffic, or conversions), set your budget, schedule, bidding strategy, then choose your placements, and you’re ready to launch your campaign. 
The Quick UTM option makes accurately tracking your campaigns a breeze. Simply generate UTM codes with the name, source, medium, content, and term parameters of your ads with the click of a button.

With Performance Report, you can check 46 different metrics for your published ad campaigns. Review each of your ad’s strengths and weaknesses to quickly discover optimization opportunities. Scale your good ads or fix those that need a bit of extra tweaking. 

Create & Manage Ad Campaigns with the Social Media Ad Manager

 Tool 2: Social Media Poster

Social Media Poster benefits content creators and others managing a busy content schedule. Draft and schedule content or post directly to Facebook (business pages), LinkedIn, Instagram, Google My Business, Pinterest, and Twitter from the tool:

The friendly calendar interface provides a clear view of your content schedule and easily creates an automated queue. 
You can find out the most effective times to post, or set up RSS feeds to get a stream of inspiration and ideas for your own content.

Scheduling large batches of content is also easy. You can bulk upload your existing content calendar from a CSV. To save time, edit images, or add UTM codes to any hyperlinks in your posts directly in the editor without having to switch in and out of the interface. 

Tool 3: Social Media Tracker

The Social Media Tracker lets you dive into your competitors’ performance metrics so you can quickly see where you’re winning, and where opportunities for improvement lie in your social strategy. 

Compare your engagement and growth rates to those of your competitors on Twitter, Facebook, Instagram Business, YouTube, Pinterest, and LinkedIn, then quickly generate PDF reports to share with clients or managers. 

Social Media Tracker also lets you see which hashtags your competitors are using in their campaigns. Use the Twitter Mentioners report to monitor customer interactions and see how often your brand is being mentioned versus your competitors. 

With this report, not only can you see which brands and topics are hot, but you can also be ready to react quickly when you need to manage potentially difficult situations, such as concerns or complaints.


Track Your Competitors’ Social Media with the Social Media Tracker

Social Media Monitoring

Social media monitoring is the process of listening to what your existing and potential customers are saying about your brand and your competitors online. 

When you understand your audience, it allows you to create and publish content that’s strongly aligned to their needs and desires—and this content is likely to perform well. 

With our social media toolkit, taking a comprehensive approach to social media becomes easier. 

Manage profiles across multiple platforms, keep your audience engaged with a regular schedule of relevant content, and compare your competitors’ performance to ensure that you’re not falling behind—or missing an opportunity to outdo them.

Don't forget to share this post!

If your Ecommerce Business isn't offering your customers multiple ways to make payments online, you're leaving money on the table.

While there's no way to escape some transaction fees and currency fees, there are ways to reduce payment processing costs and receive payments online for free.

In this post, we'll talk about the software options available today for accepting free online payments as well as details about how to actually go about accepting those payments.

But first, let's review some additional reasons you'd want to use a payment processing software.

Why should you use payment processing software? Here's a look at some of the advantages payment processing software will bring to your business.

1. Convenience

Convenience is one of the main factors that influence conversion rate. The more steps a customer has to take to make a payment, the more likely they are to abandon their purchase and go elsewhere.

2. Speed

Payment processors can transfer most payments between shoppers and sellers instantly. On the other hand, transfers to and from bank accounts can sometimes take 24 hours or more.

3. Trust

Many payment processors are brands that are globally recognized. If a customer already uses payment software, they're more likely to trust your payment system.

4. Security

Payment processing companies add an extra layer of protection to online transactions. You can set limits, flags for activity on your account, and sometimes even a time frame to recall payments.

5. Record-Keeping

With payment processors, you'll have access to your account online and can manage your contacts, recurring payments, and other account activity via desktop or mobile.

Top Online Payment Processing Providers

Once you've developed a strategy for accepting payments online, you'll need to decide which payment processing provider to use. Here are seven of the most popular options:

1. PayPal

Price: 3.49% plus $0.49 per transaction (as of August, 2021).

PayPal is one of the most trusted and widely recognized payment processing companies. It's free to join and they provide all the tools you'll need to integrate PayPal payments into your website and set up a secure payment gateway for visitors. Additionally, comprehensive coverage makes the platform a good choice for international companies.

2. Stripe

Price: 2.9% plus $0.30 per transaction.

Stripe offers a wide range of options for online businesses such as customizable checkouts as well as subscription management and recurring payment features. Stripe supports all major credit cards, mobile paying apps, wallets, and more.

3. Square

Price: 2.9% plus $0.30 per transaction.

Square entered the payment processing space by introducing a dongle that sellers could insert into a mobile phone to accept credit card transactions.

They've since expanded their software to cover all the major payment processing options and have included some useful tools for online businesses as well as high-street stores.

You can even create a basic website for free and integrate all of their point-of-sale (POS) solutions at the same time. They also have paid options for a custom website.

4. Google Pay

Price: Google Pay doesn't charge any fees — merchants only pay transaction fees as usual with credit/ debit sales.

Google Pay has a payment tool for businesses, websites, and apps. Google Pay's APIs work to create a delightful checkout and payment experience for your customers.

If you use Google Pay on your website, you'll gain secure and easy access to hundreds of millions of cards saved to Google Accounts worldwide so customers can pay for your products safely and at the touch of a button.

5. Apple Pay

Price: Apple Pay doesn't charge any fees — merchants only pay transaction fees as usual with credit/ debit sales.

Apple Pay can be used on websites, in stores, by app, and via Business Chat or iMessage. It allows Apple users to quickly and safely input contact, payment, and shipping information during checkout.

Rather than having your ecommerce customers look around for their credit cards, Apple Pay allows them to checkout at the click of a button within apps and websites. On a website, an Apple users will simply click "Apple Pay" as their payment option, confirm the payment with one tap (via their iPhone, Apple Watch, etc.), and they're good to go.

6. Venmo For Business

Price: 1.9% plus $0.10 of the payment.

Venmo For Business is a mobile payment software and app owned by PayPal. You can choose to allow users to pay via your mobile app or your website.

You can set up a business profile on Venmo so users can quickly find your profile on the app. And if you add Venmo to your website, it'll appear as a payment option right next to where it'll give customers the option to pay with PayPal.

Once a customer selects the Venmo option at checkout, they'll be directed to their Venmo app to complete the transaction. The Venmo payment option can be added to any of the pages of your ecommerce site that would also show the option to pay with PayPal, including your product pages, shopping cart page, and checkout page.

7. Helcim

Price: 2.38% plus $0.25.

Helcim is an online payment solution for ecommerce businesses — you can choose to start an online store from scratch or add a payment solution to your current website.

The easy-to-use and secure online payment system integrates on your website, shopping cart, billing system, and/or app, thanks to Helcim's API. In addition to in-app and via website, Helcim works over the phone, in person, and by invoice, and it integrates with your accounting tools to save you time when it comes to bookkeeping.

Next, let's cover the steps involved in receiving payments online for free.

How to Accept Payments Online for Free
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1. Create a secure online payment gateway.
2. Facilitate credit and debit card payments.
3. Set up recurring billing.
4. Accept mobile payments.
5. Accept cryptocurrency payments.
6. Use email invoicing.
7. Accept electronic checks (eChecks).

1. Create a secure online payment gateway.

There are a couple of ways you can approach creating a secure online payment gateway. You can hire an outside developer or use your website development team to create a bespoke gateway. Or, you can use third-party software.

Setting up a secure gateway is essential. You're also putting automated processes in place, which will save time on manual processing, especially as you scale your business and handle more transactions.

The more payment methods you make available within your payment portal, the wider the audience, and the easier it'll be for your customers to send you money.

2. Facilitate credit and debit card payments.

Although it may change as mobile payments become more prevalent, using debit/ credit cards is still the most popular way people pay for products and services online. You can easily facilitate accepting card payments through established payment providers such as PayPal or Stripe. These will accept the most-used credit cards worldwide -- Visa, MasterCard, and American Express.

3. Set up recurring billing.

If you offer subscription plans or ongoing monthly services, the most efficient and reliable way to invoice and receive payments is via recurring billing. Most of the major payment processing software also includes recurring billing features. For example, Growth Marketing Pro built an SEO tool that charges subscribers on a monthly basis and they used Stripe to set this up.

Sites like Paysimple also offer a suite of tools to set up custom, automated recurring billing if you already have a payment processing system in place.

Using automation is essential. It removes most human error and the stress of keeping track of invoicing and payments.
Your customers can commit to recurring payments with just a few clicks, and you won't have to worry about manually managing your customer base.

4. Accept mobile payments.

These days, people are often more likely to have their phones on hand than debit cards — plus, mobile payment apps are more convenient than ever.

For instance, Apple Pay has quickly become one of the most popular mobile payment systems in the United States. With an estimated 43.9 million users, you'd miss out if you didn't accept Apple Pay.

Google Pay, Venmo, and PayPal also have mobile apps with a decent market share.

5. Accept cryptocurrency payments.

If you're okay with handling cryptocurrencies, it's a way you can extend your reach to a broader online audience. Sites like Bitpay provide all the tools you need to accept crypto payments online, send invoices, request payments, and receive money on the go-through apps.

Because they're a decentralized exchange, cryptocurrencies offer some unique benefits for businesses. You can accept payments from anywhere in the world without incurring currency exchange fees or bank handling fees. There's also a reduced risk of fraud.

6. Use email invoicing.

Email invoicing is a proactive way to request payments. You can share a payment form through email or add a link redirecting the recipient to a payment portal. However, there are a couple of issues with this method: Email isn't the most reliable form of communication, and customers can have trust issues making payments via email.

Expect a failure rate, but it's a vital part of payment processing for a lot of businesses.

7. Accept electronic checks (eChecks).

To accept eChecks for payment, you need a form where the user can input their information, which you can see using payment processing software. It's basically a way to pay by check online. It's a quicker and more reliable way than sending a paper check through the post, so offering this to your customers will make the process run smoother.

Start Accepting Payments Online For Free

No matter which payment processing software you choose, the most important part is making it easy for the customer to pay. And the more ways they can pay, the more likely your customers will follow through on a purchase.

Marketers, can we be honest with each other for a second? On a scale of 1-10, how much do you really understand the world of paid advertising?

Although 45% of small businesses do some form of online advertising, pay-per-click is still a concept that eludes many of us.

As a marketer, PPC is a skill that you should have in your tool belt — or at least have a basic understanding of.
This guide will help you grasp pay-per-click marketing in its entirety. To start, we’ll begin with the benefits of paid advertising and then get into some key definitions that you’ll need to know.

1. PPC Terms & Definitions
2. Best PPC Platforms
3. Benefits of PPC
4. How to Build a PPC Campaign
5. PPC Best Practices
6. PPC Manage-ment

What is PPC?

Pay-per-click, or PPC, is a form of advertising that allows you to pay a fee to have your website on the search engine result page (SERP) when someone types in specific keywords or phrases to the search engine. The SERP will display the ads you create to direct visitors to your site, and the fee you pay is based on whether people click your ad.

When done right, PPC can earn you quality leads. If you can create a seamless user journey (which you’ll learn how to do later in this piece), it could mean a massive ROI for your PPC efforts.

Pay-per-click advertising is most common in search engine results pages, like Google or Bing, but is also used on social channels (although CPM is more common).

If you’re wondering where you can find pay-per-click ads, they’re the results you see before and to the right of the organic search results. For instance, check out the ad that came up in my search for "cards.”


PPC Terms and Definitions

What’s a marketing channel without a few acronyms and a little jargon? If you’re going to enter the paid advertising space, there are a few terms you should know. Below, we review the main elements of a PPC campaign, ranging from broad to the more specific.

Search Engine Marketing (SEM)

The objective of all forms of digital advertising is to rank for a target keyword, which you can do in several ways. Search Engine Marketing (SEM) refers to any digital marketing (paid or unpaid) done on a search engine, like Google, Yahoo, or Bing.

SEM is an umbrella term that encompasses both paid advertising and search engine optimization, that is, ranking organically for keywords. It’s important to note that not all PPC occurs on search engines — social media has PPC ads, too (think: Facebook Ads).

CPCCost-per-click (CPC) is the amount that an advertiser pays for each click on your ad. CPC acts as your bid in an auction that determines where your ad will be placed. As you can imagine, a higher bid equates to better ad placement.

You set your CPC at the maximum price you are willing to pay per click on your ad. What you actually pay is determined by the following formula:

This value determines the position of an ad on a search engine results page. It’s equal to Maximum Bid  and Quality Score. Quality ScoreThis is the score that search engines give to your ad based on your clickthrough rate (CTR) — measured against the average CTR of ads in that position — the relevance of your keywords, the quality of your landing page, and your past performance on the SERP.

Maximum Bid. This is the maximum you're willing to pay per click on your ad. You can set your CPC to manual, where you determine the maximum bid for your ads, or enhanced, which allows the search engines to adjust your bid based on your goals. One of these enhanced options involves bid strategies that automatically adjust your bids based on either clicks or conversions.

CPM (Cost per Mille)CPM, also known as cost per thousand, is the cost per one thousand impressions. It’s most commonly used for paid social and display ads. There are other types of cost-pers… like cost-per-engagement, cost-per-acquisition (CPA), but for the sake of preserving your mental space, we’re going to stick with clicks, a.k.a. CPC.

CampaignThe first step in setting up your PPC ads is determining your ad campaign. You can think of your campaign as the key message or theme you want to get across with your advertisements.

Ad GroupOne size doesn’t fit all. That’s why you’ll create a series of ads within your campaign based on a set of highly related keywords. You can set a CPC for each ad group that you create.

KeywordsEach ad within your ad group will target a set of relevant keywords or key terms. These keywords tell search engines which terms or search queries you want your ad to be displayed alongside in SERPs. Once you determine which keywords perform best, you can set a micro CPC specifically for keywords within your ads.

Ad TextYour keywords should inform your ad text. Remember, your Quality Score is determined by how relevant your ad is; therefore, the text in your ad (and landing page, for that matter) should match the keyword terms you’re targeting.

Landing Page

landing page is a critical piece of your paid advertising strategy. The landing page is where users will end up once they click your PPC ad. Whether it’s a dedicated webpage, your homepage, or somewhere else, make sure to follow landing page best practices to maximize conversions.


Best PPC PlatformsNow that you understand the PPC basics, I’m guessing your next question is: Where should I advertise? There are dozens of online spaces where you can spend your coveted ad money, and the best way to vet them is by taking a close look at your potential ROI on each platform.

The most popular advertising platforms are effective because they’re easy to use and, most importantly, highly trafficked. But for a smaller budget, you might consider a lesser-known alternative to these key players.

When choosing a platform, some other things to consider are the availability of keyword terms, where your target audience spends their time, and your advertising budget.

Here a non-exhaustive list of some of the top PPC platforms. Google Ads (formerly known as AdWords)

How many times a day do you hear the phrase “Let me Google that?” Probably more than you can count … hence why Google Ads is the king of paid advertising.

On average, Google processes over 90,000 search queries every second, giving you plenty of opportunities to target keywords that will get your intended audience to click. The downside is that keywords are highly competitive on this platform, meaning a larger ad spend.

Bing Ads

The perks of using Bing Ads over Google Ads is a slightly lower CPC at the expense of a larger audience, of course.
Facebook AdsFacebook Ads blend in with other posts on the platform.

Facebook Ads is a popular and effective platform for paid ads (more commonly used as CPM than CPC), mainly due to its specific targeting options. Facebook allows you to target users based on interests, demographics, location, and behaviors.

Also, Facebook allows for native ads, which means ads are introduced and blend into the social feed. Not to mention, you can use Facebook Ads to advertise on Instagram as well.

AdRoll is a retargeting platform that advertises to people who have already visited your website. For instance, say someone read your article on cheese making. You can retarget them on other sites they visit with display ads that advertise your online cooking classes.

While retargeting is possible with Google Ads, the benefit of using AdRoll is that it can display ads on Google and social media sites, which gives you more opportunities to capture clicks or impressions, depending on your goal.

RevContent focuses specifically on promoting content through PPC. It has the same impact as a guest post, where your content is displayed on an external site, except it’s in the form of an ad. You still bid on keywords, and your advertisement is displayed next to content relevant to those keywords. With this platform, you’ll reap the benefits of a low CPC and highly engaged traffic.


How does PPC work?

Pay-per-click, PPC, is a paid advertising model that falls under search engine marketing (SEM). With PPC, the advertiser only pays when people interact with their ad through impressions or clicks. With that explanation out of the way, now let's look at some benefits of PPC ads.

Benefits of PPC

1. PPC ads are cost-effective.
2. PPC ads produce fast results.
3. You can easily control and test PPC ads.
4. PPC ads allow you to target your ideal customers.
5. Algorithm changes have little effect on PPC ads.
6. PPC ads help you rank even with low domain ratings.
7. Data from PPC ads can improve your SEO strategy.

1. PPC ads are cost-effective.With PPC ad campaigns, you have complete control over how much you’re willing to spend. Since you only pay when visitors click the link leading to your website or landing page — with a high chance of conversion — you’ll be getting your money’s worth.

2. PPC ads produce fast results.Although organic ranking is great, it sometimes takes months or even years to get on the first page on SERPs. If you’re a startup or small business, you likely don’t have the time to wait for the effect of organic, social, or direct traffic to kick in.  That’s where PPC ads come in. With optimized PPC ads, you can shoot yourself to the top of the SERP within hours of launching your campaign.

3. You can easily control and test PPC ads.It’s easy to control the keywords you’re targeting, ad placement, or budget with PPC ads. You can also run A/B split tests with different ads to identify the one that produces the highest return on investment. You can then scale the ads that do well until it no longer produces desirable results.

4. PPC ads allow you to target your ideal customers.With PPC ads, you can skip right past cold audiences to target a warm audience that’s ready to buy your products and services. You can bid on keywords that solution-aware personas would search for online. Aside from keywords, PPC ads also offer targeting options like past online activity or demographics. 

Another excellent use of PPC ads is to create retargeting campaigns targeting visitors who didn’t purchase after landing on your site.

5. Algorithm changes have little effect on PPC ads.Between the numerous Google algorithm changes and the 200 ranking factors, trying to get free traffic from search engines is a bit unstable compared to PPC advertising. 

With PPC ads, you don’t have to worry about algorithm changes but instead focus on how well your campaigns perform.

6. PPC ads help you rank even with low domain ratings.Keywords have become increasingly competitive. This makes it more difficult for a business with a low domain authority to get into the top rankings on a search engine or in front of its target audience on a social platform. 

With PPC advertising, you can quickly rank for keywords your audience is searching, irrespective of your domain ratings. 

7. Data from PPC ads can improve your SEO strategy.You shouldn’t ditch all your search engine optimization (SEO) efforts altogether — your paid advertising should complement your SEO strategy instead of replacing it.

When people search for your keywords, you know their search intent and can display the most relevant ad to your audience. This means more clicks and a greater chance of conversion.


SEO vs. PPC

SEO refers to the process of optimizing your website to rank high and gain free traffic from search engines. On the other hand, you’ll have to pay for clicks with PPC. Although different, businesses see the best results when they align SEO and PPC in their marketing.

PPC vs. CPC

PPC and CPC are not technically the same thing. PPC refers to a style of marketing that includes paying for advertisements. CPC, or cost-per-click, refers to the amount of money you spend on a single click on your ad.


How to Build a PPC Campaign

Now that you understand the benefits of PPC and have your key terms, let’s dive into crafting a quality PPC campaign using Google AdWords or some other platform.

You don’t need to tackle these items step-by-step, but you will need to work through each of them to ensure that you create an effective marketing campaign.

Set Parameters

I know I said that you don’t need to do these things in order, but you should do this step first. Without parameters, you risk your ad being untargeted and ineffective. 

You want to put your ad campaigns into the context of your ultimate business goals. Consider how your paid campaigns will contribute to those goals. Then, think about what you want to accomplish with your ads — whether that be visits, sales, brand awareness, or something else — and how much you’re willing to spend to achieve that goal.
Your ads should encompass a few things:

• Who you want to target
• Theme of your campaign
• How you will measure success
• Type of campaign you will run

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Create Goals and Goal MetricsYour campaign goals will give you something to show for your ad spend as long as you determine how you will measure those goals. Your goal metrics should not be confused with your campaign metrics, which we’ll discuss below.

Let’s touch on some common PPC goals and how to measure them.

Brand awareness is how familiar your target audience is with your company. It might be a good idea to look into display ads for this goal so you can supplement your copy with engaging imagery. You can measure brand awareness through social engagement, surveys, and direct traffic.

Lead generation is the direct result of having a relevant and engaging landing page to follow your paid ad. Since you will create a separate landing page for each ad group, you should be able to easily track lead conversions either in the Google Ads interface via a tracking pixel, or through UTM parameters.

Offer promotion is great if you’re running a limited-time offer, product or service discount, or contest. You should create a dedicated sign-up page or a unique discount code so you know which users came from your ad.

Site traffic is a great goal if you have high-quality content throughout your website. If you’re going to spend money getting people to visit your site, you want to have some level of confidence that you can keep them there and eventually convert them into leads.

Choose Your Campaign Type

You don’t only need to know where you’ll advertise but also how. There are many different types of paid advertising campaigns, and the one you choose depends on where you can reach your audience. That isn’t to say that you can’t advertise through various means; you can also try a combination of campaign types as long as you’re consistently testing and revising.

Search Ads are the most common type of PPC and refer to the text ads that show up on search engine results pages.
Display Ads allow you to place ads (usually image-based) on external websites, including social. There are several ways to buy display ads, including Google Display Network (GDN) and other ad networks.

Social refers to any ads that you see on social media, including Facebook, LinkedIn, Twitter, and Instagram. You can pay to show up in your target audience’s social feed or somewhere else within their profile, depending on the platform.
Remarketing can use either cookies or a list of contacts that you upload to target people who have previously engaged with your company through some action. That action could be filling out a form, reading a blog, or simply visiting a page on your website.

Google Shopping is most effective for ecommerce sites. Your ad — including image, price, and a short product description — will show on a carousel on a search page based on your target keywords.

Perform Keyword ResearchEach ad group you create needs to be assigned a set of keywords to target — that’s how search engines know when and where to display your ad. The general rule of thumb is to select between one to five keywords per ad group, and those keywords should be extremely relevant — your Quality Score depends on it.

Select keywords that are closely aligned with the specific theme of your ad group. If you find keywords you want to target that fall outside of one theme, you should create a separate ad group for them.

It’s important to note that you’re not stuck with the keywords you start with. In fact, you should closely monitor your keyword list throughout your campaign — eliminating those that don’t bring in the types of visitors that you’re looking for and increasing your bids on those that do. Do your best to select the most relevant keywords, but don’t feel pressured to get it 100% right the first time around.

Set Up Google Analytics and Tracking

Google Analytics is free to use, so there’s no reason why you shouldn’t install it on your website. The tool provides insights into how your website is performing, how users interact with your pages, and what content is attractive to visitors. The information gathered from Google Analytics can be used for PPC and beyond.

Best Practices for a Quality PPC StrategyYou didn’t think we’d let you spend your hard-earned money on advertisements without providing some best practices to follow, did you? Of course not. We want to make sure you succeed with your next PPC campaign. So, let’s get into some PPC strategies that will help you maximize your efforts and your budget.

As a note, we’re going to dive specifically into paid search ads (those little guys you see in search engines) here.

PPC Ad Copy

Bidding on targeted keywords will get your ad in front of the right people; good ad copy will get those people to click on your ad. Like your keywords, your ad needs to solve for the intent of the searcher — you need to give the searcher exactly what they’re looking for and make sure that is clear through the words you use.

Search ads are comprised of a headline, a URL, and a short description, and each of these has limited character requirements to follow. To make the most of this space, make sure your ad copy does the following:

• Speak directly to your target persona.
• Include the main keyword that you’re bidding on.
• Provide an actionable CTA so the searcher knows what to do next.
• Make the offer appealing.
• Use language that matches your landing page copy.
• Perform A/B Split tests with your copy.

Landing Page Best Practices

Arguably the most important element of PPC (after your ad copy) is the page that you send leads to after they click on your ad. This page needs to be highly targeted, relevant to your ad, deliver what was promised, and present a seamless experience.

Why? Because the point of your landing page is to convert your new visitor into a lead or customer. Not only that, but a high-converting landing page will improve your Quality Score, leading to better ad placements. There’s nothing that will diminish PPC profits like a poorly crafted landing page.

What should a PPC landing page include to increase conversions? Glad you asked.

• Strong headline that mirrors your search ad
• Clean design and layout
• Responsive form that is easy to use with a stand-out CTA button
• Copy that is very specific and relevant to your target keywords
• Presents the offer that was promised in your ad
• A/B tested

A/B Testing Your PPC Ads

​As a marketer, you’ll rarely throw something out to your audience that works without testing it. PPC campaigns are no different. A/B testing is as critical to your paid ad campaign as is every other element. The goal of testing your ad is to increase both your clickthrough rate and your conversion rate.

The good news is that ads comprise just four parts that you’ll need to test: headline, description, landing page, and target keywords. Minor tweaks to just one of these elements can significantly alter your results, so you want to make changes one at a time so you can keep track of where improvements come from.

Since there are many variations that you could test one at a time, it’s a good idea to list out all the potential tests you can run and prioritize them by most significant impact. Finally, you should allow your ads to run long enough to gather the data you need and test them early enough, so you don’t waste budget on a poor-performing ad.

Maximizing Your ROI

At a high level, maximizing ROI on your ad campaigns means considering customer lifetime value and customer acquisition costs, which will help you determine how much is worth spending on a new lead and how much of that spend can come from paid advertising.

To get more granular, we need to talk inputs and outputs, that is 1) lowering your input (cost per lead [CPL]) and 2) increasing your return (revenue).

There are a few factors to keep an eye on that will affect both, so let’s break it down.

Ways to Decrease Inputs

• Determine an ad budget before you get started.
• Create more relevant ads. The more relevant, the lower your CPC.
• Improve your Quality Score. The higher your QS, the less search engines will charge you for clicks.

​
Ways to Increase Revenue

• Follow landing page best practices to increase conversion rates.
• Go after quality leads by being specific with your ad. The more quality your leads, the more likely they will convert and eventually become customers.
  
  

Additional PPC Tips and TricksThere are a few other things you can do to maximize the ROI of your paid ads, whether it’s time spent, budget, clicks, or conversions.

Google allows you to tailor your audience so you save marketing dollars and get in front of the right people. You can upload a customer list so that you don’t waste money on people who have already bought from you.

Google also has options for prospecting audiences. For instance, In-Market Audiences employs user behavior tracking to put you in front of prospects who are in the market for a product or service like yours.

You can also increase your bid for more relevant subgroups within your target audience — a practice called layering audiences. 

Bid Adjustments. Bid adjustments allow you to increase or decrease your bids based on performance. You can even make these adjustments based on different categories, like device, demographics, language, and more.
For example, if a keyword isn’t performing as well on mobile as on desktop, you can add a negative bid adjustment so that when someone searches your keyword on mobile, you’ll bid X% lower than your normal bid.

Custom Ad SchedulingYou can set up ad scheduling in Google Ads to display your ad only during specific days and times. This can cut down on ad spend and improve relevance for your target audience.

Sitelink Extensions. Sitelink extensions allow you to supplement your ad with additional information. For instance, if you’re running an ad for a seasonal promotion at a local store, you can add a sitelink extension to display your store hours and location. These extensions take up more real estate on SERPs and, therefore, stand out. Not only that, but they play a role in improving your Ad Rank.

Conversion tracking monitors how your landing page is performing via a tracking code that you place on the page where people land after completing your form (usually a “Thank You” page). By enabling this feature, you’ll be better equipped to make adjustments that can improve your conversions.

Keyword Monitoring. Don’t let too much time pass before you check how your keywords are performing. You can place higher bids on the keywords that are creating the best results for your campaign, and “defund” or eliminate others.

Match Types. Match Types in Google Ads allows you to choose how closely related you want your ad group to be associated with a search team. There are four match types: broad, modified broad, phrase, and exact match. Google will display your ad in results according to your selection.

For example, if your keyword phrase is “how to catch geese” and you select “broad match,” then Google will display your ad for queries that include any word in your key phrase in any order, including “geese catch” and “geese catch how.”

Negative KeywordsA negative keyword list tells search engines what you don’t want to rank for, which is equally as important as what you do. You might know some of these upfront, but likely you’ll determine these keywords by what isn’t performing so well within your campaign.

Social Media Ads

Although CPM is more common on social platforms, social media sites do offer PPC that works similarly to search engine ads in that you set a budget and bid on ad placements.

The difference is social media ads can show up directly in your news feed on most platforms, decreasing the effectiveness of ad blockers. Social platforms, like Facebook, let you set targeted demographics and target people based on interests. While paid search is more keyword-focused, paid social broadens into a demographic focus, leading to more ways to target your persona.

Social media has two paid ad functions that are critical to ad success — retargeting and Lookalike Audiences. Retargeting is remarketing to people based on site visits or manually uploaded contact lists. Lookalike Audiences reviews the people on your marketing list and creates an audience that parallels your list, expanding your potential target. Paid social also allows for a wider variety of ad types, like images, videos, text, and more.

PPC Management and TrackingPaid advertising is not “set it and forget it.” You need to manage and constantly monitor your ads to ensure that you’re reaching optimal results. Management, analysis, and tracking are crucial to a PPC campaign because they provide you with valuable insights and help you create a more effective campaign.

What is PPC management?

PPC management covers a wide range of techniques, including creating and adjusting goals, split testing, introducing new keywords, optimizing conversion paths, and shifting plans to reach goals.

Managing your PPC means looking at your strategy and ad spend. On the one hand, it means iterating on your plan to optimize keyword effectiveness. On the other hand, it means thinking about how to allocate resources to specific keywords and how to adjust those resources to maximize ROI.

A good management strategy also pays attention to providers — like search engines, social platforms, and ad networks — to monitor changes and updates that could affect paid campaigns.

Overall, PPC management is a hefty undertaking, which is why investing in solid PPC management tools could be a great idea.

PPC Tools and Software

With all of the variables that you need to track, PPC management tools should make things easier. You can opt to monitor your ads within the platform, but if you’re looking for additional assistance and organization, a robust, easy-to-read spreadsheet or sophisticated software that gives you insight into your ad performance is vital.

If you plan to go the software route, there are some features that you want to look for: multi-user support, cross-platform management, A/B testing, scheduling, reporting, and ad grading.

Here’s a list of some popular, highly-rated PPC software and resources. PPC Metrics to TrackMetrics are everything (but you already knew that). Here are some key metrics to track within your PPC campaign.

Clicks refer to the total number of clicks you receive on an ad. This metric is affected by your keyword selection and the relevance of your ad copy.

Cost per click (CPC) measures the price you pay for each click on your ad.

Clickthrough rate (CTR) is the percentage of ad views that result in clicks. This metric determines how much you pay (CPC). CTR benchmarks vary by industry.

Impressions are the number of times an ad is viewed. Cost per mille (CPM) is determined for every thousand impressions. Impressions are most relevant for brand awareness campaigns. 
Ad spend is the amount you are spending on your ads. You can optimize this by improving your Quality Score.
Return on ad spend (ROAS) is the ROI of your ad campaign. This metric calculates the revenue received for every dollar spent on ads.
Conversion rate refers to the percentage of people that complete the call-to-action on your landing page and become a lead or customer.
Cost per conversion refers to the cost to generate a lead. This is calculated as the total cost of an ad divided by the number of conversions.
Quality Score (QS) determines ad positioning, so it’s an important metric to keep an eye on.
By paying close attention to each of these metrics, you can increase the ROI of your paid campaign and spend less for better results.

Go Paid! Whether you just started your business yesterday or have been around for decades, PPC just might be the boost you need to get an edge on your competition — or at least ahead of them in the SERPs. 

Applying the lessons found in this guide about building a PPC campaign and the best practices for a quality PPC strategy would set you well on your way to improving your website’s traffic and conversions.

Have you ever double-tapped an image on Instagram, reacted to a video on Facebook, or clicked a search result in Google, only to realize afterward that it was actually an ad?

Maybe you never realized it was an ad at all — you just thought it was a cute picture of a dog.
More than ever, ads can be contextual, relevant, targeted, and helpful in ways they never could before. In short, ads today are content.

But the online advertising landscape is changing.

New platforms, ad types, and targeting capabilities are popping up all the time.

Let's dig into everything you need to know about online advertising across ad platforms for social media, paid search, display, and native advertising.

If you're only interested in learning about a certain type of online advertising, you can use the table of contents below to navigate to each section.

1. How to Advertise Online
2. Social Media Advertising
3. Paid Search Advertising
4. Native Advertising
5. Display Advertising

How to Advertise Online

93% of all online interactions start with a search engine, and with those odds, you can catch the attention of the audience you want through online advertising.


There’s plenty of ways to advertise your business strategically. Think about who you’re trying to reach when you start. Ask yourself “What target demographic am I advertising to?” and “How can I place my product or service offering in front of my target?”.

The answer is to see where your target demographic spends the most time online. Research their most frequented social media channels and most searched keywords. You can take this information and translate it to organic and paid marketing.

Not all online advertising has to cost money, people can find your business organically through social media marketing. Making a business page on Facebook, Twitter, Instagram or even TikTok can capture people’s interest through engaging posts and content.

Now if you want to use pay-per-click (PPC) marketing, most social media offers business pages the ability to pay a fee to promote posts/ads within the interface. Or if you are looking to advertise on a search engine for targeted keywords, Google Ads or sixads can guide you through the process of payment and execution.

There are three key ways that digital advertising can help you improve the performance of your organic marketing efforts.

With digital ads, organic performance can benefit from:

1. An increase in brand awareness by displaying your content to individuals within and outside of your networks.
2. A better understanding of your audiences by leveraging the targeting and analytics of the ads platforms.
3. The creation of higher-performing content by understanding what ad content helps you achieve your business goals and what doesn't.

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The goal of any ads strategy should be to get a positive return on your investment, which comes down to whether you're getting more revenue out of the ad campaign than the cost you're putting in.

How can you determine what your ad spend should be to get the most return on your investment? To start answering that question, we'll need to understand the bidding system used by the ad networks.

A bid is the maximum amount of money you're willing to pay for the desired action on your ad. If it sounds like an auction, that's because it is an auction. Ad networks have a limited amount of ad space, and to determine whether or not your ads are shown to your target audience, they run an auction to see how much each advertiser is willing to pay for ad space.

Just like in an auction, the highest bidder wins. Let's say you bid $10 for a click on your ad, and the next highest bidder only pays $5 for a click.

Each ad network will only make you pay the lowest amount possible to win the bid. In this example, you might be willing to pay $10, but in reality, you'll only have to pay $5.01 to win the bid. Winning this "auction," in addition to the overall quality of your ads, will determine how your ads are displayed on the different ad networks.

At this point, you might be thinking, "Okay, I get how the auction system works. But how do I figure out how much I should actually spend to see a return on my investment?"

My advice is to work backward from your revenue to determine what your maximum bid should be.
Use this equation:

Lifetime Value (LTV) x Average Lead-to-Customer Rate x Average Conversion Rate

Your LTV is how much a customer is worth to you throughout their relationship with your business. The average lead-to-customer rate is the rate at which your leads become paying customers. And your conversion rate is the rate at which new contacts convert on your content offers by filling out a form.

Combined, these metrics show you how much you should spend on your paid ads to break even.

Let's say that you want to use digital ads to promote your new content offer. You're going to need to know what your maximum ad spend should be to see a positive return on your investment. Assume that you know the following about your business:

• Lifetime value: $500
• Average lead-to-customer rate: 10%
• Average conversion rate: 20%

Plug these numbers into the equation above to determine what your maximum ad spend should be: $500 x 0.10 x 0.20 = $10. This means that you can spend a maximum of $10 per click on your ad to break even. Your goal should be to spend less than $10 to see a positive return on your investment.

Types of Online AdvertisingNow that we know more about how to advertise online, let's dive into the various types of online advertising.

Social Media Advertising

Every month, there are nearly 2.5 billion active users on Facebook, 1 billion on Instagram, and 330 million on Twitter worldwide.

Whether it's to chat with friends, stay connected to people across the globe, or for business and networking purposes, consumers are on social media for a multitude of reasons — and marketers know it. Because of the sheer number of active users on these platforms, advertising spend invested in social media channels is at an all-time high. Social media advertising across the world is projected to exceed $8.5 billion this year.

Advertising on social media comes with many advantages. You can:

• Reach very specific target audiences with the help of targeting features and different audiences across all of the social media platforms.
• Leverage a variety of ad formats to advertise in a way that aligns with your business goals.
• Invest in the specific advertising efforts that drive leads and sales for your business.​

Let's take a look at eight popular social media networks, including Facebook, Instagram, LinkedIn, Twitter, Pinterest, YouTube, Snapchat, and TikTok. We'll cover the audiences and ad types available on each one.

1. FacebookFacebook is the most widely used social media network. Almost 2.5 billion people around the world use Facebook. That's more than 30% of the world's population.

With so many people using Facebook, you're almost guaranteed to be able to reach an audience that's relevant to any type of business. That's where one of the most powerful features of advertising on Facebook comes in: audience targeting. The targeting capabilities on Facebook are unmatched by any other social media network.
There are three types of audiences that you can target on Facebook:

1. Core audiences: An audience based on criteria like age, interests, and geography.
2. Custom audiences: Get back in touch with people who have previously engaged with your business.
3. Lookalike audiences: Reach new people whose interests are similar to those of your best customers.

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Facebook's advanced targeting can be used to target your ads to the most relevant audience — and even tap into new audiences you'd otherwise never reach with organic content alone.
Advertising on Facebook includes a range of ad types, including:

• Photo ads
• Video ads
• Story ads
• Lead ads ​

Photo ads are great for sharing collections of image content. Video ads are great for product explainer videos and branding. Story ads allow you to use a combination of photo and short-form video content. 

Personally, my favorite way to advertise on Facebook is with lead ads because they give you the best of both worlds: sharing visual content and generating leads all at the same time. Facebook Lead Ads allow you to capture lead information without directing people out of the Facebook platform.


No matter your business' size or industry, you can use lead ads to find potential customers who are likely interested in your products or services. With lead ads, you provide a helpful piece of content that encourages viewers to sign up for a newsletter, receive a price estimate, or request additional business information. In return, when the viewer fills out the form, the business receives a new lead.

Another way to advertise on Facebook is through Facebook Messenger.

Facebook Messenger is a separate messaging app that comes with its own advertising opportunities. Facebook Messenger is the go-to messaging app in countries including the U.S., Canada, and Australia. Other messaging apps like WhatsApp and WeChat are the more popular choice in countries throughout South America, Europe, Africa, and Asia.

Across the world, 20 billion messages are exchanged between people and businesses every month on Facebook Messenger. Ads play a big part in initiating conversations on Facebook Messenger.

There are a few different ways you can use Facebook Messenger as part of your advertising strategy.
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• Facebook Messenger call-to-action in ads: Start conversations with ads on Facebook that include a call-to-action to send a message.
• Facebook Messenger Story Ads: Run story ads on Messenger Stories.
• Facebook Messenger Ads: Use messenger ads to deliver content directly into users' Facebook Messenger chats.

All of these ad types come together to encourage your audience to kick off conversations with your business. They can be used to get in contact with a sales team, request more information on a product, or even share other content like blog posts or ebooks.

My favorite way to advertise on Facebook Messenger is retargeting. Retargeting ads in Facebook Messenger are a great way to start targeted conversations and send personalized offers and content.

Sponsored messages allow you to advertise to people who have already interacted with your business in Messenger. This is a great way to re-engage your audience in a personalized way.


2. Instagram

You can also advertise on Instagram through the Facebook Ads Manager. Instagram has over 1 billion monthly users globally. That's a little less than half of the number of users on Facebook. The majority of users are between the ages of 18 and 34.

There are three ways that you can advertise on Instagram:

1. Promote posts and stories directly from your Instagram professional account.
2. Create ads from your Facebook Page and promote them on both Facebook and Instagram.
3. Create ad campaigns in the Facebook Ads Manager to access full targeting capabilities. ​

I recommend taking the third option and creating custom campaigns for your audience on Instagram.
Instagram has similar ad types to Facebook, including:

• Photo ads
• Video ads
• Story ads
• Ads in Explore
• Shopping Post ads ​

By far, the most interesting ad types right now are ads in the Explore Tab and Shopping Post ads. People using Instagram Explore are exploring their interests and discovering new content creators. Ads in Instagram Explore are a great opportunity to put your brand in front of a new audience.


Shopping Post ads allow you to include a tag that shows the product's name and price within your image. Clicking on the tag takes your prospects directly to a product page where they can purchase the item — all without leaving the Instagram app.

3. LinkedInThe LinkedIn platform has over 660 million monthly active members worldwide. Users on the platform are largely made up of working professionals which makes LinkedIn a great place for B2B (business-to-business) advertising. LinkedIn is the go-to platform for working professionals, which provides B2B advertisers a large audience pool to reach.

Plus, the advantage of advertising on LinkedIn is its unique targeting capabilities. On LinkedIn, you'll have access to unique targeting criteria that isn't available on other platforms.

You can target users on LinkedIn by unique demographics, including job title, job function, and industry. Maybe you only want to advertise to potential customers at the director level who work in customer service within the recruiting industry. LinkedIn's targeting capabilities make that possible.

Plus, with the option to include lead gen forms in your LinkedIn ads, LinkedIn can be a lead generation machine. This will allow you to not only reach a very specific audience but drive leads without directing them outside of the LinkedIn platform.

The most interesting ad type of LinkedIn is Message Ads. Message Ads allow you to send direct messages to your prospects to spark immediate action.

How to use LinkedIn Message Ads:

• Deliver a targeted message with a single CTA.
• Drive stronger engagement and response than traditional emails.
• Measure the impact of your messages. ​

But a word of warning: Don't send too many Message Ads to the same people or it will come off like spam. And, make sure the messages sound authentic – if you were writing a LinkedIn message to a friend, what would you write in it?

If your Message Ads are too stiff, they'll come off as spammy, too. Remember: This channel is a one-to-one conversation. Direct messages are sacred spaces – if you're going to advertise there, you need to be extra careful about taking the time to make your Message Ads feel personal and relevant to your end-users. Make sure you're delivering value to them in a way that feels authentic.

4. Twitter

Digital advertising is less common on Twitter because organic reach is still a significant driver of a brand's performance on Twitter. This is very unique to Twitter – but even so, ads can still deliver strong results depending on what your goals are. Twitter has over 330 million monthly users globally. The majority of users are between 35–65 years old.

Advertisers have discovered a few niches that have high engagement on Twitter: B2B and e-commerce. Many B2B companies are using Twitter as a digital marketing tool, and Twitter users are known to spend a lot of money online. This makes advertising specifically to these audiences a great strategy.

Twitter breaks down its ads into five goals:

• Awareness: Promote your tweets and maximize your reach.
• Tweet engagement: Promote your tweets and get more retweets, likes, and replies.
• Follows: Promote your account and grow your Twitter following.
• Website clicks: Promote your website and get more traffic.
• App downloads: Promote your app and get more downloads.

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All of these can work together to help you grow your audience on the platform and convert users into customers.

5. Pinterest

Pinterest is a unique social media platform with 300 million users who are highly engaged and predominantly female. Some people say that Pinterest is the only platform where users actually want to see ads from brands they love because Pinterest is all about visuals.

How to advertise on Pinterest in four steps:

1. Pick a pin: Promote your best pins so they appear in the most relevant places.
2. Decide who sees it: Set up targeting so the right people see your ads.
3. Pay for results: Choose to pay for engagement or visits to your site.
4. Track what's working: Once your campaign starts, see how it's doing and make changes.

Pinterest is great for businesses relying on photography to sell their products and who have a female target buyer persona.

6. YouTube

YouTube is the second largest search engine, second only to Google, with over 2 billion monthly active users. Ads on YouTube appear before and during other YouTube videos or as a stand-alone promoted video that's displayed after performing a search.

Since you can target demographic information and interests, you can serve your videos to specific relevant audiences already watching videos from similar brands or on related topics.

7. Snapchat

Snapchat's 218 million users are predominantly made up of people between the ages of 18–24.

Snapchat offers a few ad types, including story ads, sponsored tiles in Snapchat Discover, and augmented reality (AR) lenses.

Snapchat's ad types feel pretty similar to the advertising options on Instagram. What really makes Snapchat unique is the augmented reality lenses. AR lenses are sponsored by a business to create interactive moments that users can use and share with their friends. It might be hard to believe, but in this example from Dominos that pizza isn't really there — that's the AR lens at work.

8. Tiktok

One of the newer — and most popular — players in the social media advertising world is TikTok. TikTok is all about creating short, creative, and oftentimes funny videos. TikTok has exploded in the past few years and has reached 500 million monthly users.

Advertising options are still limited; they are mainly geared towards driving awareness. TikTok doesn't hyperlink posts to websites and only recently started allowing advertising, so businesses advertising on TikTok focus on boosting brand awareness rather than leads or traffic.

Promoting TikTok videos allow brands to build awareness with a young target audience. Most of the posts you'll see on TikTok are aimed at getting laughs. From a brand perspective, you'll want to create videos that are funny and align with other content on the platform. Think of things like dance challenges and memes. This type of content is the most effective.

Paid Search AdvertisingPeople searching online are looking for something specific and will click on the first result they believe is going to be the most helpful to them.

You might be thinking: "I already appear in organic results on search engines. Why should I pay to advertise too?"
Well, there are three key reasons:

1. On average, digitally prepared businesses anticipate four times better revenue compared to the less-prepared ones
2. Advertising on search engines protects you from the competition who may be advertising on your branded terms.
3. Search ads appear first in the search engine results pages (SERPs) above the organic results.

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Paid search advertising allows advertisers to capture the attention of their audience in a more targeted way than with organic search alone.

Search ads allow you to anticipate the wants, needs, and desires of your potential customers and serve ads to them that are highly contextual. Over time, the analytics of your search ads can help you analyze and improve those ads to reach even more people.

But how does Google know how to deliver the right ad to the right person? That's where keywords come into play. A keyword is one word or phrase that someone uses to describe what they need in search. Advertising on search platforms takes the targeting capabilities available on social media platforms, like demographics and location, and layers it with the addition of keywords.

When a Google user types a query into the search field, Google returns a range of results that match the searcher's intent. Keywords align with what a searcher wants and will satisfy their query. You select keywords based on which queries you want to display your ad alongside.

Keyword research is just as important for paid ads as it is for organic search. That's because Google matches your ad with search queries based on the keywords you selected. Each ad group you create within your campaign will target a small set of keywords and Google will display your ad based on those selections.

Let's say Mary is moving to a different house and is looking for a home mover. So she goes into Google and types "who are the best movers." By searching "best home movers," she's going to see results for advertisers that targeted keywords like "moving companies" and "top-rated movers."

Search engines also consider your intent when choosing the types of ads to display.

In the example above, search ads were the most helpful resource. But what if you're looking for a location-based business, like a coffee shop? In Google maps, you might see “Promoted Pins” like these, shown in purple on the map and in the search results on the left. Promoted Pins are a great way for businesses to attract customers to their business based on location.

What if you're looking to make a purchase? Well, Google might show you a different kind of post to match your intent, such as Shopping Post Ads.

In this example below, Google shows you shopping post ads for the keyword "buy snowboard." Since my query includes the word "buy," Google knows that I'm interested in making a purchase, so I am shown ads for products I might be interested in.

So how do you select your keywords?

Keywords typically fall under two categories: brand and non-brand.


Brand and non-brand keywords play a role in your digital advertising strategy. Brand keywords help you protect your brand from your competitor's ads.

If you don't run ad campaigns for brand keywords, you'll leave your business vulnerable to losing website traffic to the competition who is bidding on your brand keywords. Non-brand keywords still have a role to play, too. Non-brand keywords allow you to reach new audiences unfamiliar with your brand.

When it comes to when your ad is displayed, you don't just want to pick a certain group of keywords and have the ad shown only when those keywords are entered into the search engine.

This is where match type comes in. Since there’s an infinite number of ways that people can actually search for one term, Google gives you three match types to choose from: exact match, phrase match, and broad match. You can even use a broad match modifier and exclude negative keywords to optimize where your ads are delivered.

Let's take a look at each match type:

• Exact match: A keyword set to exact match will only display your ad if the search term includes that exact keyword or a very close variation. Exact match keywords are surrounded in [brackets].
• Phrase match: A keyword set to phrase match will display your ad if the search term contains the same order of the words, but it can also contain additional words. Phrase match keywords are surrounded by "quotes".
• Broad match: A keyword set to broad match displays your ad when the search term contains any or some combination or variations of the words in your keyword, in any order. Broad match keywords don't include any symbols.
• Broad match modifier: The broad match modifier allows you to select keywords that must be included in the search query for your ad to be displayed. Keywords with a broad match modifier use a +plus sign.
• Negative keywords: Excludes your ads from being shown on searches with that term. Negative keywords include a -minus sign. ​

Google vs. Bing vs. Yahoo

There are a few advertising platforms out there for search, including Google, Bing, and Yahoo. But Google is by far the most used search engine out there. With 3.5 billion search queries a day, over 71% of the total searches made daily around the world are done on Google. Google brings in six times more searches every day than Bing and Yahoo, combined.

But this doesn't mean you should entirely rule out advertising on these other platforms. In some cases, you can achieve impressive results with a smaller ad spend on Bing and Yahoo than you could on Google since there is less competition from advertisers.

My recommendation is to dig into your organic traffic to identify if Bing or Yahoo make up a significant amount of traffic for any given keywords or topics. This might indicate that advertising for those keywords on Bing or Yahoo could be profitable.

Regardless of where you advertise, the good news is that advertising on all of these platforms more or less work and look the same. So knowing how to advertise on one will make advertising on the others easier.

Native Advertising

Publishers like BuzzFeed and The Dodo produce content that snowballs in popularity on social media almost every day. And they make money by helping other brands do it, too. Brands will pay these publishers to craft posts and videos that follow the publishers' formula for virality. They also pay publishers to distribute this sponsored content to their massive audience through social media and their website.

When you pay for a publisher's native advertising services, you'll be able to leverage their editorial expertise and audience reach to help your brand tell captivating stories to a bigger and better viewership. And each publisher is going to support different ad formats and creative types.

During the creative process, you'll collaborate with publishers to craft sponsored content that covers one of their main topics and looks like a regular piece of content on the publisher's website.

This way, even though your post is technically promotional, it won't disrupt their audience's browsing experience. They'll enjoy reading your post and won't feel like you or the publisher are advertising to them. This exposes your work to a huge, engaged viewership and attracts new followers to your brand.

Native advertising creates a symbiotic relationship between publishers and brands. Publishers who do sponsored content right reap the benefits of another revenue stream and gain more audience trust if they promote a native ad from a trustworthy brand.

For brands, collaborating with prominent publishers can unleash unprecedented amounts of creativity to help them win over the publishers' audience and boost engagement — as the click-through rate on native ads far exceeds traditional. For example, T Brand Studio, the New York Times native ad business, crafted sponsored posts that captured as much engagement as some of nytimes.com's highest-performing articles.

To find the optimal native advertising opportunities for your brand, try using StackAdapt or Nativo.

Display Advertising

Display ads are a controversial topic in the digital marketing community. For almost 25 years, advertisers have abused them by tricking internet users into clicking misleading ads — some malicious display ads have even infected people's computers with viruses. It's easy to see why people have developed banner blindness and can't stop downloading ad blockers: display ads have the reputation of being intrusive, distracting, and irrelevant.

On the other side of the spectrum, though, display advertising technology has advanced to the point where ad networks can leverage data and machine learning to offer advertisers more effective targeting strategies and consumers more relevant ads.

Ad networks like Google Display Network and Facebook's Audience Network are the leaders in the banner ad renaissance. They can display your ads to the right target audience at the right place and time. And if you want more control of your advertising, they'll let you decide where to place your ads. Below, we'll cover each ad networks' features and targeting capabilities:

1. Google Display Network

When you use Google's Display Network, you can design visually appealing ads and place them on over two million websites and apps, YouTube, and Gmail.

You can also build new audiences by targeting people who are most likely to be interested in your product or service and remarket website visitors just by importing a list of their contact information.

If you don't want to build out your ideal audience or deal with bidding, you can let Google Ads do it for you. Its automated targeting and bidding features can identify your highest-converting audience for the best return on investment.

Display ads can be most effective when retargeting an audience that's already familiar with your brand.

2. Facebook's Audience Network

With Facebook's Audience Network, brands can expand their Facebook ad campaigns and use the same targeting data they use on the platform to advertise on a huge collection of websites and apps.

Brands can place native ads, banner ads, full-screen ads, in-stream video ads, and rewarded video ads (for example, "Watch this video ad to get more tokens!") on the network's websites and apps that their Facebook audience frequently visits.

This type of advertising can be particularly effective for mobile games, like in the example below from 5agame who was able to attribute 80% of their revenue through their rewarded video.


Now that you know about all of the digital ad types that are available, the next step is to learn how to leverage the right ads for your business to achieve your goals.

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An effective marketing strategy underlines business growth, and often its very existence. From meeting the target audience's needs and helping you build brand loyalty to determining the right prices for your products and services, the right strategy maximizes your chances of making it in the business world. 

Marketing Strategy DefinitionA marketing strategy is a company's long-term plan of action that aims to promote its products and services and gain a competitive advantage. 

Don’t confuse marketing strategy with a marketing plan, though. The main goal of a marketing plan is to attract new customers and turn them into loyal buyers. As your marketing plan should be firmly rooted in your company's value proposition, it helps you to market your products or services to consumers in a more compelling way.

Marketing Strategies vs. Marketing Plans: What's the Difference?

While marketing strategies and marketing plans both play a crucial part in your business's success, there are several important distinctions between them to keep in mind.

The main difference between the two concepts is that a marketing strategy is a long-term idea, while a marketing plan typically deals with short-term issues. 

Marketing strategies tend to encompass a company's mission as a whole, including what they stand for and what they hope to achieve in the future. Meanwhile, marketing plans normally cover the various logistics of marketing campaigns, such as specific types of data and market research.

Your company's overall strategy will help inform your marketing plan, which means it's crucial to make your strategy as comprehensive as possible.

Understanding Marketing Goals and PlanningNow that you understand the basics of a marketing approach, you need to start mapping out your business's marketing goals.

First, take the time to define the following core aspects of your company:

• Your company's main purpose/mission 

Think of Google. The brand has always been pretty transparent in communicating the key company mission — “to organize the world's information and make it universally accessible and useful.” This is precisely what they do, and this global idea underpins every innovation and addition across the company’s products and services.

• The way your company operates

This aspect can be tied to your company mission. For instance, Volvo Cars has always been known as a car brand that cares about the environment and safety. Hence, their overall business operations (think of their recent move into direct-to-consumer carsharing) are underlined by the principle of building a circular economy. 

• Why customers should choose your products or services

If you’ve set your mission and company operation right, you’ll be able to better define why people should choose your product over others. They may want to buy Apple products because they like to be viewed as “thinking differently”, or they might choose a Cos dress because they are environmentally conscious. 

Customers today have no shortage of options when they decide to make a purchase, so businesses need to make an effort to set themselves apart from the rest of the crowd.

Once you've defined all of the above aspects of your business, you'll know what makes your company unique. Your goal now is to communicate that uniqueness to your customers so that they think of your business first.

How to Create an Effective Marketing Strategy

Once you are able to define what is understood by a marketing strategy, it's time to begin forming a powerful strategy for your business. 

The beginning of the strategy-building process can be daunting for many business owners. To help take some of the guesswork out of the process, we've divided the standard marketing strategy into three different components., which should help you build an efficient strategy one step at a time.

1. Competitive Strategies

The main purpose of a marketing approach is to gain an advantage over your competitors. 
As you form your company marketing strategy, be sure to think about how your business can create a competitive advantage in order to succeed. 

4Ps AnalysisTo get some idea of your rivals, run a simple 4Ps analysis for competing products. The 4Ps framework is typically used for internal marketing strategy purposes, but you can use it to outline the key features of your competitors: product, price, place, and promotion.
Initially, you have to define:

• The features of the competing product;
• Its pricing and, thus, customer segment; 
• Placement (locations — online and offline — where the product is marketed)
• Promotional tactics (marketing and advertising).
  SWOT AnalysisThen, see how you stack up against the competition with a quick SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis.

If you want to evaluate your product’s market stance against the competition, the SWOT framework should do, as you will analyze both the internal factors (strengths and weaknesses) and external ones (opportunities and threats). 

• In Strengths, you have to name business features that give you a competitive edge.
• Weaknesses define which product/business aspects weaken your market position.
• Opportunities outline data-driven insights that show how you can boost sales, maximize profitability, and grow your market share.
• Threats show which elements can potentially hinder your business performance - from the presence of innovative game-changers to slowing economic conditions.

The Market Explorer Tool

You can also turn to the Market Explorer tool. Its Growth Quadrant will instantly reflect how your market positions stack up against the competition, showing all the key market players’ growth dynamics and current market share:

If you top up your SWOT analysis with insights from the Market Explorer tool, you will have a clear understanding of your current market positions and future outlook.

Get insights →2. Growth Strategies

A successful marketing plan will enable you to expand your business in various ways. To directly support this growth, you need to determine how you want your company to grow in the long run. This is where growth strategies come in.
Growth strategies, also known as product-market strategies, aim to increase your market share and persuade more customers to invest in your products or services. 

Ansoff Matrix

A common example is the Ansoff Matrix, a tool used by many companies to plan and develop their marketing strategies for growth. 

The matrix itself looks like a grid where you place each market strategy and start your assessment:

• Market Penetration is the least risky move, and involves expanding your sales of existing products across existing markets. In this case, think of lowering prices to appeal to a larger audience base, boost your promotion and distribution tactics, or acquire one of your competitors that are operating within the same niche.
• Product Development comes with the introduction of a new product to an existing market. For taking this approach, you might need to increase your R&D investment or purchase a new technology/brand that can trigger new product development.
• Market Development triggers you to enter new markets with an existing product base. This approach involves either regional or international expansion, or entrance to a new customer segment.
• Diversification, the riskiest approach, focuses on introducing a new product to a brand-new market. Diversification can be related (think of Apple producing laptops and then starting smartphone production) or unrelated (think of global conglomerates like P&G that have both food and personal hygiene products).

​​​​​STP Marketing Model Another helpful tool you can use to reinforce your growth strategies is Segmenting, Targeting and Positioning (STP). 

This audience-focused model helps you prioritize propositions and deliver marketing messages that are relevant to your target audience.

The basics of the STP model:

• Segmentation: identify the key audience characteristics that will split your audience into separate segments. This post will uncover how to go about market segmentation.
• Targeting: based on demand analysis, define which customer segments would potentially bring in higher profits, have a longer life cycle, and be more compelled by your product.
• Positioning: identify how to position your product in front of different customer segments. This value/brand proposition will inform your marketing mix, messaging, and brand development. Navigate to this post to learn how to define and implement value-based brand positioning.

Think of car brands.

Each company has a unique selling point, yet they all have different offers for different audiences. Volvo is generally associated with safety, hence, they appeal to safety-conscious audiences that may want a family car (SUVs) or a luxury sedan (S90). Meanwhile, Audi, while still being a safe car brand, typically appeals to speed-conscious drivers who like to get a sports car feel while driving a city car. So, this is how essentially one product can be positioned and perceived as completely different based on the STP Marketing Model.

BCG MatrixTo further accelerate your business's growth, consider using the BCG Matrix also. By helping you determine when to invest in products and when to discontinue them, the BCG Matrix lets you optimize your products so that you can retain existing customers and attract new ones. This post reveals all the ins and outs of the BCG Matrix, as well as revealing where you can unearth all the necessary data. 

3. Attitude StrategiesIt isn't enough to simply plan for your company's growth. The most successful businesses also identify the method of growth, which is determined by attitude strategies.

When determining your company's method of growth, you have two main options: Growth Method Acquisition and Organic Growth. 

Growth Method Acquisition involves the acquisition of one business by another business. Think of the time when Facebook acquired MSQRD. This app that had advanced visual tech for video was supposed to supercharge Facebook’s other acquisition, Snapchat. This is what Growth Method Acquisition looks like in practice.

Organic Growth, on the other hand, does not include any acquisitions. Instead, this growth method refers to an increase in sales that occurs through the company's own resources. You can trigger this kind of growth by: 

• expanding your market and audience share by efficient marketing techniques; 
• entering new markets (geo expansion, for instance); or
• adding new products either through horizontal line extension (diversification or expansion to other markets and/or product categories) or vertical line extension (introducing new products within the same category but with other price or quality points).

Keep in mind that there are advantages and disadvantages to both methods. No matter which type of growth you choose, it's crucial to ensure that it matches up with your company's unique goals. 

Grow Your Business With a Powerful Marketing Strategy

There are numerous ways to help your business grow, but one of the most powerful tools that you can use is an effective marketing strategy. These steps can help you get started on forming a strategy that brings out the best in your company. By taking the process one step at a time, you can expand your customer base, boost your revenue and steer your business towards lasting success.

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